Paymentsense Customer Reviews

HIDDEN FEES !!!!!! When the rep spoke to us we explained that we had suffered in the past with hidden fees, said we wanted all charges listed in an email that we would expect to pay throughout our contract. I have been on the phone for over an hour today trying to find out why I have extra fees on my bill. Apparently were free for the first 3 months then we were supposed to cancel them !!! One of the charges is so you can access their portal which has the monthly statements on, another new one was an account on file fee and a PCI phone in service fee. We have a very small business where every penny counts, why do they assume that they can charge what they like and their answer is “you signed the contract!!!!”

FROM A VERY ANGRY/FRUSTRATED CUSTOMER who will be changing supplier asap.

had a terrible experience. I was offered a 30 day trial on phone so let salesman Joseph from bury-st edmunds come to see me. asked for a sample signature,this was really a contract signing. Total deception bordering on criminal, did the same to my tenant next door. Also never told us there was a transaction fee of 3.85 pence (very high) or other hidden charges.

The free trial never existed. I cancelled next morning as I was conned into signing a contract that I had never read and wasnt told what I was signing. Apart from that,lovely young man !!

Found out over 700 complaints had same experience, they are obviously trained to make you sign under false pretense.