Wells Fargo Merchant Services Customer Reviews

The worst service ever, i made transaction from my client the transaction went through but because my account limit is 2500$!!! the cansel it and send the money back, so after days and days it canceled and they told me we cant raise your limit we advise you to close the account, i did close it. and after 3 months they put me in collection without any notice because of the fees of the transaction that never go through because if their policy, and now i am strugling with them to void this fees they keep saying it cant be void its under collection. THEY WANT ME TO PAY FOR SERVICE I NEVER RECIEVED BECAUSE OF THERE WEAK SYSTEM.

I am an attorney representing a flooring company. Wells Fargo has held my client’s funds for 15 months with zero explanation. I have sent dozens of emails and letters complaining to no avail. I have also had several phone conferences with the Wells merchant legal team pleading with the bank to release my client’s fund. The constant response has been: “Under the Contract, we can hold on to the money as long as we want.” Wells Fargo’s conduct is a disgrace to hard-working small businesses everywhere. Do NOT do business with Wells.

Wells Fargo does not have the capacity nor desire to “do the right thing”. Wells Fargo refuses to follow guidelines set forth in contractual agreements to pay off merchant credit card purchases with no interest financing by a certain date. They slap you with interest charges although you pay off one item. CRIMINALS. REALLY!!!

Wells Fargo Merchant Services is operating contrary to supportive customer services. They obviously have no possible understanding of small business support nor of startup venture dynamics. For a company having only done $20-$30,000 per month, and having undertaken a dynamic new internet marketing campaign… we were so successful in July that we exceeded $750,000 in sales. However, because Wells Fargo for some reason did not believe that our success was real, they have been withholding the passthrough of our funds for now over 60 days. They say they are worried about customers wanting returns or refunds… and yet Well Fargo Executive Brendon Clark tells us that there were $24,000 in returns so far, so they are therefore holding almost $500,000 of our funds. A returns rate of 5% seems unreasonable to withhold all $500,000 funds. As a startup company we need those funds to replenish our inventories so we can maintain a high level of customer service. There is no logic behind holding a half million dollars for a 5% returns rate. Well Fargo is clearly keeping our monies to keep their own financial standing higher than what they have been experiences, especially since they lost the class action lawsuit that cost them $40Million. We their customer should not have to pay for Wells Fargo ineptitude.