Ascentium Capital Customer Reviews

Horrible “Company”, If that’s what you can even call them!

I wouldn’t reconnect this place to my worst enemy!

Bunch of COWARDS!!!

BEWARE! Hope your company goes under like you’ve wished upon ours!

DEN OF Theives from sales rep right on up.

Ascentium Capital is crooked and unethical. STAY AWAY FROM THEM. there are other companies that have ethics to use. Don’t do business with these folks. We signed with a Card Processor, they set up a lease for equipment they sent. When we received it, it would not work with our system. They sent us new equipment, and I asked what to do with the old. Both Ass Cap and the processor said, not to worry, just keep it, we don’t want it back. Come to find out later when I changed processors they had been caring my company for rent. Very expensive rent for a crappy reader. Had 3 months of run around until they finally told me I needed to return the junk equipment. When I started asking questions of both crooked companies, I hit the “on hold” wall waiting for the next boss who won’t do anything.

Do not use this company. They are robbing us with late fees on invoices we haven’t even received. When we called about this, the customer service rep wouldn’t let us talk, insulted us, told us to pay before receiving the invoice, called us irrational for wanting his name and to speak to a manager and blamed it on us. They are unethical and we will be going directly to Keep Truckin regarding this as KT uses Ascentium to collect their monthly payments. If you use this company – don’t. Get away as fast as you can. THEY ARE SCAMMING CUSTOMERS THROUGHOUT THE COUNTRY.

They tricked me during COVID to sign some papers to expedite the process and avoid face to face contact, while my franchise confirmed we could use their system. We told them do not proceed, we could not use their 3rd party merchant services with our account management system, they did it anyway! When the equipment got to my business I called to cancel and they told me no worries, someone will pick it up. Was months after when I realized no one had picked it up, so I called again and then was when I realized i have been paying for this service and the merchant fees without a single card processed. SO, how can this person tell me he will not refund me, if service was never rendered?

I have been trying to reverse charges close to a year now of services not rendered for two merchant accounts and gateway equipment sent to me without request. Tried several times to reason with some customer service people, the last gentlemen A.J. was outright rude and basically told me that I was S***T out of luck because the cancellation fee is higher than the refund I am asking for, so I will still owe them money for early cancellation. WHAT?

I will attempt to talk to them again tomorrow and if not I will call The BBB and show them all the emails and how they tricked me out of hard earn money.

Terri Green from this company is harrassing me for payment for services they are not providing and they couldnt fix. THIS COMPANY IS PREDATORY THEY ARE TREATHNING AND HARRASSING HONEST HARD WORKING PEOPLE. DO NOT USE THEM AT ALL…. THEY HAVE POOR CUSTOMER SERVICE AND CANT FIX YOUR PROCESSING PROBLEM. HOWEVER THEY DEMAND MONEY NO MATTER. WHAT. ITS LIKE YOU ARE DEALING WITH THE DEVIL. THEY ARE GLUTTONS AND THEIVES!!!!

DO NOT USES ASCENTIUM PROCESS! ITS A SCAM!!

Signed up with CCI which in turn charged us with interest on the machine right off the bat. That wasn’t disclosed at all to us. We get charged by CCI, Ascentium and the banccard company who deposits our money into our account from the credit card machine and charges a percentage of that also. Ascentium says they are separate from CCI but they are not because the associated themselves when we were falsely led into this horrible credit card company

this company as a bad taste for small black own business they gave me approved loan then said they could not do it i gave them all paperwork they ask for and also paid they so call dot fee up front its very hard to not think this is happen but it very true all things change when they ask me for my I D hell broke some loan guy behind the seen as problems with black own business his name they said is CHRIS will not speak to you all he wants to do is hide behind the seem and let other people do his dirty work

I signed up with a merchant promising me lower monthly merchant fee with clover POS system for free included. After signing bunch of times on sales reps tablet, I also had to sign docusign that came to my email.

Main reason I signed was to try out the Clover station, because I was told they have lots of 3rd party application that I was sure find loyalty feature I was looking for few months. After using the POS two weeks, I couldn’t find any 3rd party app that had loyalty feature I was looking for. So I went back to the pos system that I had.

I was being charged about $80 by the new merchant service and $145 by company called ascentium capital, which was for the Clover station. When I asked why it is not free, merchant company told me if I was to process same amount with them for whole month, it would be cheaper with that $145 leasing fee that was being charged by ascentium capital.

I regretted signing with them and paid both company for 8months. Then I sold the business.

I continues to pay both company after I sold business for 3 more months and merchant service company let me off the hook. However Ascentium capital told me my contract was for 4 years, so I must pay all of it.

I contacted them few more times asking anyways we can settle, but same answer. Must pay it all!

told them the machine is practically new, since I only used it for few weeks, where can I send it back, but only reply with must pay rest of the months remaining.

So total I’ve paid for 14 months, without using the Clover POS. I can’t even sell the machine, because it is leased, and I heard it is program to work with only one merchant service.

I can’t close the old business checking account, because of Ascentium Capital. What can I do?