Flagship Merchant Services Customer Reviews

I found out after selling my business that flagship/Wells Fargo has been charging me fees for a merchant services account that I do not recall setting up and never used. They sent me a copy of contract with a computer generated signature and hundreds of invoices that I had never received. The total fees charged from 2016 to 2024 are in the area of $15,000

The fees were apparently increased every year with the later fees in the area of $235 per month included non compliance and non use fees.

I Found them on a top 10 list on a Google search btw. So I tried Flagship or Paysafe I guess they are the same company. However I signed up almost 3 weeks ago and I was told by my representative that he would get me next day funding if I gave him a week to work it out but the until them my transactions will fund on the second day after the day my charges batch at noon time. To be clear if I process before cutoff Monday Wednesday at noon I’ll have my money deposited into my bank. Until next day is worked out a week or 2 max. So I agree I made it very clear from the beginning that I was not interested in a processor that could not provide next day funding it is more important to me than the processing cost that is my second objective. So I charge a few things in the first couple weeks and every charge I make keeps processing in the late afternoon like 7-9 pm 3 days after the batch day so on the 4th day if you include the processing day that’s done before cutoff batch time. So a day and half longer than promised. I asked him about this multiple times because it kept happening from my charges and he just kept saying well let me get back with billing again this shouldn’t be happening,”I’ll handle this for you”. So I charge again and again same results so now it’s Friday almost a month after the first charges and sign up. I made a charge on Monday missed cutoff time so it batched Tuesday and it’s Friday still no money I try to call my rep again but he’s got the day off it’s like 5 pm eastern time so I ask for someone else that can help while he’s out. The rep gets on the phone and I ask why is this happening oh it’s right here sir your signed up for a 3 day hold for at least 90 days before your deposits can be made since your a new account with us. What the &$@? Is going on over there who flat out lies to peoples face to get customer’s did he think he could balance this for 90 days idk what he was thinking but my last transaction came in because I started using my old processor that funds next day at 7 am last Tuesday and am I glad because that have lost me in less than 30 days. My suggestion is hang up and don’t even give them your name “to risky”. Have a wonderful day and good luck in your search out there.

I found them on Google top 10 number1, so I switched to them from my previous company, super easy to sign up for it, as long as I setup the device started to processing for 5 days I have not see any penny that was deposit to my bank. On the 5th day I received an email said my account has been closed effective immediately funds will remain held for 180 days, I was lost, what is happening?? So I called and no one can give me an answer just said there is no way they can release the funds early than 180 days, what a joke use them for 5 days then hold my money for 6 months…………..

This company is a rip off and liars. They are always overcharging and penalizing me for crap. Their company policies are garbage. They lie to me and tell me they are forced by the major credit card companies to charge me a penalty for PCI compliance. Its only company policy. I have been with this company faithfully since 2014. I have had enough. At this point I am actively seeking a replacement company. To anyone who reads this that is currently using these folks, GOOD LUCK!

Flagship merchant services is worst nightmare with an a**hole seated with the name Brendan, he seated all the time on their one & only number on their websites. He is a real time moron, no customer service neither a sales service nor anything to speak about it. Brendan took my all details and said will get me the status with in 30 minutes and then next day I called and said it in pending and will be done by the end . No call then on Monday I called him again and he said without any reason underwriters declined my applications and they may have tried to contact me. Despite he has no idea of it , since there was no single call back or an email either . Then he said they may call me now anytime today and hung up on me. This company should be out of business and they must have bought Google rating.

For the last 8 or 9 days they have been giving me the runaround about getting my my money that they owe me for a credit card processing and I’m about ready to get kicked out of my store and everything else because they owe me over $1,000 and I was 400 shorts and I can’t get to it because every day it’s another piece of paper that I need to sign and said bank account is wrong and it’s the same account number something different everyday with these people I don’t know if they’re ripping people off or what but I’m not far away from getting a lawyer they owe me and they keep saying I was supposed to get it Monday to Monday came never then they always say oh this piece of paper I don’t know why they don’t give them all at once but this place is a joke and you leave messages for your account manager and they just like laugh I told Mom I was going to be a big gated from my building if I didn’t have it they’re like oh okay this place is a joke and a half they make up something new everyday

2020 had a batch not go through. couple thousand dollars. I didn’t discover this until November when I was reconciling my QuickBooks. I reached out to them and the refused to honor the payment EVEN with proof showing everything was done correctly on part and the customers card had been charged. They told me to reach out to the customer and receive payment again. NO WAY IN HELL would I ever consider doing this! I asked to closed my account in May, didn’t realize I needed to sign some documents, so they kept charging me through August and at a PREMIUM RATE no doubt. When asked to get these fees refunded, they said no such luck.

I did business with flagship and regreted quickly. So, I wouldn’t do business with Flagship. Not only were they unprofessional, they withheld money from me for 2 weeks until I brought it to there attention. I asked them if they though the fund was strange why didn’t they contact me? They said they were busy?! They then held it for another month because they felt the transaction was unethical. Cody from Riskreview did not care about my issues. Even though I showed him proof of what I do in my business to recieve funds. He asked for my clients information and I gave it to him & then he proceeded to try to contact my client. Speaking of breaching confidentiality?! I’ll be honest Cody and the rest of the people seemed not very intelligent. I can tell they live in the back woods and are not tech savvy at all. Very unprofessional and I will report this company.

They are changing an necessary changes and I don’t like it