Fortis Payment Systems Customer Reviews

I’ve been seeking help regarding fraudulent activity and a complete system breakdown with Fortis. Despite my efforts, they continue to withdraw money from our small church’s account, where every penny is crucial. I’ve tried contacting them via phone, email, and chat, but none of these channels have led to a resolution. They’re unwilling to assist, refund the unauthorized debit, or accept any responsibility. I’m extremely disappointed in their lack of support.

Worst company I’ve ever tried to work with. They have little to no knowledge of their own program. Setting up the account took about three tries because they kept setting it up wrong. Payments weren’t really processed, even after appearing to have been, so no money was actually collected. Customer service is a joke and super disrespectful. After cancelling, they still tried to pull money from our account for two months after the account was closed in writing.

Fortis is the most dishonest company I have ever had the misfortune of working with. They charged our company for over a year for services we never utilized nor desired. It has been an exercise in futility to get them to return fees collected for over a year long period without our knowledge after we returned their processing equipment. DO your business a solid and stay well away from these frauds!

I would not recommend Fortis to anyone. Their servers are constantly down or “downgraded” as they call it. We use to be with Payment Logistics, which was a great company until Fortis bought them. There is no customer service on weekends. Messages left for afterhours are never returned. My card service is not working and there is no one to contact. There have been multiple outages this year, 2023, of over 6 hours. Smaller outages are pretty much a weekly occurrence. Simply ridiculous and devastating to a multichain 24 hour quick service business. Stay away.

Horrific Experience with Fortis. They steal from their customers after they don’t process your payments you lose customers and they never answer phone calls or emails.

Then they steal from me as a customer for over $600 with absolutely no billl to speak of and won’t produce one at all when asked for one.

I would not recommend Fortis to anyone. It is a holiday weekend , my card service is not working and there is no one to contact. The support chat is down,

the phone numbers provided direct you to merchant services who cannot help because Fortis is using Zeamster as an 3rd party vendor to web terminals.

Absolutely devastating to my business this holiday weekend.

Now the two star part: I sold my business, cancelled with Lightspeed/Fortis Payments and was given a final bill. Now 7 months later I am still getting billed for FortisPay monthly service fees. I asked them to refund and they sent me a docusign to cancel the service. It was placed in a billable check that wasn’t why I was cancelling. I told them I already did as the business owner. They refused to refund, multiple times, “Unfortunately, we will not be able to refund the fees.” You would think with zero transactions for 7 months, a company with any sort of moral spine or customer service bone in their DNA would notify such customers and check up and say hey, we wondered why you are no longer processing $200,000 a month, is there anything we can do to help? NOPE, we will keep your money sir.

I signed up with Fortis after telling World Pay to take a flying leap. The sales rep seemed to know what he was doing and set me up with a plan that made sense for my business, along with a free processing terminal. I received the terminal and hooked it up with no problems. The PCI compliance that was supposed to be transferred over apparently never took place. The tech that was supposed to get my terminal set up blew me off. After 4 months of using my Square reader, I told Fortis to take a leap and closed all accounts with that merchant ID. I never processed a single transaction with them, but they charged my bank account over $160.00 in access fees. Total thieves. DO NOT USE FORTIS!

I signed up with Fortis as a new small business owner into a tiered rate plan. I did not know other fee structures were available. Fortis recently increased my non-qualified tier rate by 50% without explicit notice. The monthly statement they provide did not disclose my effective rates. In fact the only document I have that shows my rates is on my initial agreement. This is an unfair and deceptive trade practice that hurts new and small businesses.

Astounding incompetence! Complete waste of time.

Haven’t had the satisfaction to even use this company yet. Once I got set up and they sent my Bluetooth card reader they had me run a test Transaction. The card reader wouldn’t connect and they sent me another card reader. This card reader works 50% of the time and won’t work with Mastercard. Now the install representatives want to try other cards like a visa, I told them I don’t have a visa and they said the only option is for me to ask a neighbor or friend to borrow their visa card to run a test transaction. Are you freaking kidding me?!?! What kind if two-bit company is this. I’ve heard of Nigerian princess offering better customer service then this so called “fortis”

DO NOT USE FORTIS FOR ANY OF YOUR BUSINESS PAYMENT PROCESSING. YOU WILL ABSOLUTELY 100% REGRET THIS.

Be advised fortis will try and make you pay a cancelation fee. Legally this does not stand if they violate the terms of service. The state attorney General will be your best course of action.

There fees are not competitive. They will charge you even if you don’t use the services. Better make sure you cancel or they will continue to charge you. This company can not be trusted.

Absolutely horrible experience!!! I hear Blue Dog was great, but I guess things have changed since they merged with Fortis. I paid for a machine, they sent the incorrect one (after weeks of waiting). Additionally, it was programmed to someone else’s account. They sent a second one, I returned the first. The second was also programmed incorrectly which I confirmed with the machine manufacturer (Deja Vu). To date, that machine still isn’t working. The kicker…they then billed me for the first machine (claiming that they never received it back). They are the ones who messed up and sent the incorrect one in the first place, they are the ones who lost it, yet they have decided that I am responsible for paying for it. I’ve now spent $610 for two machines, yet don’t have a single working one. Their WooCommerce integration is solid, and the Virtual terminal works well enough. Customer service though…horrid. Absolutely horrid. I should have kept the first machine, at least I’d have two expensive paper weights instead of just one. :-/ The amount of the machines isn’t worth the time and expense of legal action (I really thought about it). I guess instead I’m left with writing these fun reviews to help others from experiencing the same nonsense…

Thieves and crooks!! I was never told Blue Dog was bought out and when my fees more than tripled I asked why! Was told, by their customer service, Fortis didn’t like dealing with small business and we couldn’t afford their fees. So I told them I wanted out. Now I’m fighting with a collection agency for the $350 dollar fee they are trying to stick me with for dropping them!!! Turning me into collections in 3 days because I blocked them from just attacking my bank. RUN do not walk away from this company. Next step attorney general I guess.

I should have read the reviews prior to purchasing.

I never leave reviews but this one is so bad I had no choice but to warn others. I had a great sales lady, she was amazing. She was the last one to be helpful. Their initial sales guy had no idea what was happening, 2 guys in total, young kids.

After that I got her and was very happy with all she had to say.

We signed the contract, then they said we can’t do automated batch reporting. That was after they said they could… within 72 hours I sent an email to cancel the account. We never even logged in, set up anything. Then they started to debit my bank account. I reached out to the sales lady and she said she would work on it. Then the same thing the next month. Then the third month again. She never got back to me so I had to get the bank to do a stop payment.

Now they want $2,400.00. “we took so long to set up the account”.

I said I would consider coming back when they have API integration but they want me to pay for something that CAN’T work as they said it would.

Now they are threatening collection action.

Use anyone else but just beware. I should have read the reviews first. Now its a nightmare and no one to talk to.