Electronic Payment Exchange Customer Reviews
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Recent User Reviews
Absolutely the worst customer service I’ve ever experienced. Random deductions from my account, and when I asked for a refund, I was literally told to “go to hell.” Unbelievable. Stay far away from this processing company.
Absolutely the worst customer service I’ve ever experienced. Random deductions from my account, and when I asked for a refund, I was literally told to “go to hell.” Unbelievable. Stay far away from this processing company.
It seems that Charging $895.00 over the machine is standard practice, and they hope you are late in returning the machines. We had 2, of which we canceled. I was told by a representative that there is no cancellation fee and that you can cancel anytime. I will even pick up your equipment. of which she now says, “She is not an Uber driver” I can not help but think as a sales rep, what if they want to come back and do business with me, I have a moral code to stand behind my word in following thru with what I said! I have no email on instruction to reurn eqiptment, recieved no letter. I see many complaints on this company on the same issues, charging 1000’s of dollars. DO NOT DO BUSINESS WITH THEM. THEY ARE UNETHICAL IN THE END, I am now left with the burden to dispute charges with my bank.
TRYING TO RESOLVE ISSUE FOR OVER 2 YEARS……… NO CUSTOMER SERVICE
Since October 2023 til January 2024 EPX was taking money from my account called them every month. 4 months to be exact they kept saying we are sorry you experienced this Tyler Endres lied said he was w EVO which is my merchant for 3 yrs now. No deposits just processing fees how is that a merchant and explain why they won’t give my money back it’s over 400.00 plus my over drafts they caused.
Yeah, I used to work for a company owned by North American Bancard… Toxic culture and nepotism. The owner of NAB appointed his nephew as the president (a lawyer) instead of the person who actually deserved the role.
Working for that company was decent before October 2014… It after that they did a the “money grab” and raised were accepting garbage-ass merchant accounts and shifty sales reps/sales offices. Probably still doing it. They layed most their employees off in 2019. By the time we all left, it was a circus.
I wouldn’t recommend any company North American Bancard, Marc Gardner, or Adam Mcdonald are associated with.
Horrible business practices and toxic environment for employees.
Electronic Payment Exchange Company Overview
Electronic Payment Exchange (EPX), established in 1979 and headquartered in Wilmington, Delaware, is a comprehensive payment processing company offering secure, end-to-end solutions for merchants, retailers, and financial institutions across the United States, Canada, Europe, Latin America, and the Caribbean. As a subsidiary of North American Bancard, EPX functions as a unified platform encompassing roles such as processor, acquirer, gateway, and backend service provider, thereby streamlining payment operations under a single contract and point of responsibility.
EPX’s services include credit and debit card processing, ACH transactions, point-of-sale (POS) systems, virtual terminals, mobile payments, and e-commerce integrations. The company emphasizes security through the use of EMV technology, tokenization, and end-to-end encryption, ensuring PCI compliance and reducing potential failure points by minimizing reliance on multiple vendors. EPX has been recognized for pioneering several industry innovations, such as internet-based credit card processing, online transaction reporting, and the implementation of address verification systems across all networks.
Customer feedback on EPX is mixed. Positive reviews commend the platform’s ease of use, reliability, and responsive customer support. However, some customers have reported issues related to complex contract terms, unexpected fees, and challenges with customer service responsiveness. While EPX maintains an A+ rating with the Better Business Bureau, the average customer review rating is lower, indicating areas where the company could improve its services.