PNC Merchant Services Customer Reviews

Representative couldn’t explain why the pending credit on my account was still on hold after 4 days , when I expressed my unhappiness and frustration I said I was going to look for another bank he said ok go ahead , I told him he was rude not happy at all

I opened an account in Richmond, TX and once I opened it the manager said it would be a good idea to listen to the merchant services they offered and compare it to what we were being offered. Once they the guy Matthew said the rates and how what they had offered me was higher I tought well let me give them a try. However, when I got home I realized their rates were actually higher so around 9 am. the next day I called to cancel. I called PNC merchant services and the lady was rude and said I had signed the contract and that was it. I would need to pay the $499 and the extra fees. It had not been 24 hrs so I send the manager an email

“Hi Oscar,

Hope you had a wonderful weekend and great start of the week. I was wondering if you heard back from your boss about the $499 that Merchant Services say I owe.” (December 12, 2023)

his response…..Good afternoon Ms. Fonseca,

I followed up with Matthew today and I am waiting for his response. He needed to contact his manager.

I will send you an update as soon as I get an answer. Thank you,

Oscar Abrego

on Feb 2024 I look in the account and I am negative almost $700

Again I reach out to Oscar because it had already been clear that I had asked to terminate 2 months earlier ..

“Hi Oscar,

It’s almost 2 days and I am wondering if the manager or the associate had reached back. Two months plus now this…I am sure there is a regional manager or higer that can help answer our concerns.

$499 charge, $43.00 and $5.99 a month

You know that we did sign the paperwork but, we asked to cancel that the next day before noon.”

his final answer (2/23) Good morning Ms. Fonseca,

“Thank you for your patience on this matter. After reviewing with Matthew and his manager the result was that there will not be a buy back/ refund in this case since the information about the product and services were disclosed to you and the contract was signed. For additional questions please contact Matthew at Phone: 412.803.1300 then hit 1 or Merchant Services Customer Care – 800.742.5030”

LIES!! They talk to you about the rates and how much per transaction. They DO NOT say that the moment you sign you are responsible for all the money! ALL A FRAUD! DON’T SIGN ANYTHING WITH THEM. They don’t respect the client. I am AWARE THAT WE HAVE A 3 day period and THEY DON’T CARE.

Clover

Clover #[redacted]

1-800-742-5030 Merchant Service

adriana.davis@pnc.com, sahil.patel@pnc.com

Went to PNC bank Lakewood to open my Non Profits bank account in December. Spoke to Ms. Andriana Davis. While I was there, we were casually talking and I told her that I was looking for a software/web presence to take donations. She had heard that PNC bank had a program/or were partners with Clover, a software that might work. So on we got on the phone with Sahil Patel, the representative for the software. He opened it up, showed us some of what it could do. I expressly told him that we were a non-profit and needed a strong interaction page for our donators. And it had to be easy to use. He swore that it was and that it would do everything that we needed it to do. Ms Davis of PNC bank was there the whole time and can confirm this.

I took it home late that afternoon, looked at it over the next few hours and knew right away, that it wasnt at all what we needed. So I went back to the same PNC bank branch that next day, and canceled it (or so I thought) with the gentleman that was in charge as Ms. Davis was out that day. At that point, I didnt think any more about it as I had done what needed to be done and it was all done in less than 24 hours and certainly within the 3 day period.

A few days ago, I went to my bank account. I had opened it with $200 and only had a couple of small items taken out so I knew what it should have been. To my dismay, there was a $105.95 ding from Clover. I immediately got on the phone with them asking why they had charged me. The lady there said that she had no notes that it had been canceled and generally laughed when I told her I wanted my money back. At that point I let her know that it needed to happen, she indicated the same thing again to me.

I got off the phone and called Ms. Davis at PNC. She agreed with what she remembered about our conversation with Mr Patel and we got on the phone with Clover again. Nothing had changed. They steadfastly refused to reimburse me for anything despite my quick cancelation. This was on either Jan 19 or the 22nd. She did say that she would contact Mr. Patel about this and have him contact me.

He contacted me with this email 1-23;

—

Hello Paul, this is Sahil Patel we had spoken back on December 18th about merchant services while you were at the branch. I have been told that you wanted to or have canceled the account and are requesting a refund because the software was not suiting your needs. If we could speak on what needs were not being met that would be much appreciated. I did try and call you at the phone number on file ending in 0455 but it was not answered. Please let me know a time and number I can call you to discuss or reply on here, thank you very much.

Sahil Patel

—

I checked my phone logs and there was no call from any number that I didnt know.

—

I replied to him 1-23:

Mr. Sahil, I tried calling you at 11:15am on 1-23-24. Tried to go to voicemail but it never completed the process. My phone does not show any record of any other calls coming in that I don’t know about.

Yes, I want to cancel. When we spoke while I was in the office of Ms. Davis at PNC Bank, I was very clear what I needed, a software that was geared for non-profits. I’ve used them before and Clover had very little that could be adapted to use. I went back to the bank within 24 hours to cancel, I thought it was done, the software did none of what I clearly explained I needed it to do. I canceled with the officer in the bank that day as Ms. Davis was out. Thought that was all I needed to do . However PNC dinged my account for $105.95. Please refund that amount right away. The software does not work for me or my non-profit.

Paul Heckmann

—

he replied 1-23:

Hello Mr. Heckman I understand that the portal is not designed specifically for non for profit but what was the capability you were looking for in the software? From what I recall we showed you the demo of the capability of the portal and what it does and you were satisfied with the features and agreed to doing an application. What specifically does the Clover portal not do for you that you were looking for?

Sahil Patel

—

I replied:

I have used two other software’s for Non-Profits. They offered easy to use public pages for folks to sign up on, variable dollar designations plus many other features. Yours did not. The PNC bank officer was sitting right there with me and agreed with me when talking to the folks a couple of days ago.

Please refund my money immediately. If you are not going to, please advise so that I can start the next step of this process right away. It involves the State of Texas and banking organizations.

Paul Heckmann

—

There was no response from Mr Patel. This was my email. 1-31-24

—

Paul Heckmann

2:26 PM (0 minutes ago)

to Sahil, adriana.davis

Sahil,

I still have not received my funds back in my account. I just filed a complaint with PNC bank including our conversations. I am about to file with the State Attorney Office, BBB and whatever banking organizations I can find. This would not have happened if you had simply done business correctly and returned the funds to my account. Because of your non-participation and complete neglect in this matter, I will continue to ensure that as many folks as I can find, know exactly how PNC Clover does business and the person responsible.

—

No response to any of the emails to Mr Patel, and as of 2-6-24, this has not been refunded in our account. I have to assume he is ignoring me in hopes that I forget all about him and this tragedy of a company, Clover. Now I will make it my hobby to report this elder abuse to every company that will listen.

PNC Merchant Services is a joke. When we set up our banking with PNC, we purchased a Clover POS system through them simultaneously, thus leveraging PNC Merchant Services. 2.5 years later, with millions in sales and zero chargebacks, they are terminating our account. The business bank account was terminated in February 2023 with no explanation, and now the merchant account with no explanation. The kicker is that because our Clover devices were set up with PNC, we can no longer use the Clover machines we own. We have to buy the EXACT same machines/models through our new processor. I highly recommend staying away from anyone who does business this way. No review, no phone call, one letter terminating account.

PNC Merchant service is horrible. They sold the clover flex well knowing I have a new business. They rather sold things to me rather than helping me out. They gave me the wrong product and now I’m stuck with it and I have to pay $500 for an item I won’t never use. No one at PNC is actually trying to help. DO NOT OPEN YOUR ACCOUNT WITH PNC, IF YOU DID THEN CLOSE THAT ACCOUNT IMMEDIATELY .

Find other bank. Go to Chase they are professional and know how to help people.