Retriever Payment Systems Customer Reviews
Retriever Payment Systems Company Overview
Retriever Payment Systems is a U.S.-based merchant services provider offering payment processing solutions to small and medium-sized businesses. Established in 1986 and headquartered in Houston, Texas, the company has undergone several ownership changes, including acquisition by Iron Triangle Payment Systems in 2006 and later integration into National Processing Company (NPC) .
Retriever operates through a network of independently managed offices across the United States, each offering services such as credit and debit card processing, point-of-sale (POS) systems, mobile payments, e-commerce integrations, and gift and loyalty card programs. The company partners with major processors like Worldpay from FIS to provide these services .
While Retriever advertises features like no hidden fees and competitive rates, customer feedback is mixed. Some clients report issues with undisclosed fees, complex contract terms, and challenges with customer service responsiveness . Additionally, the decentralized nature of the company’s operations can lead to inconsistencies in service quality and contract terms across different offices.
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Recent User Reviews
This company is awful. I had them for years but they have been steadily declining in quality for the last 3 years. I gave them many chances hoping things would improve but they did not. There are numerous hidden fees, issues with notifying their clients about PCI compliance in a timely manner only to be hit with outrageous, unrefundable fees. I finally got rid of them and there was no warmth when I did. Only, well you owe this and that which was false. I finally asked for my original contract and proved I was correct. RUN as fast and as hard as you can from this company. They will rob you and insist it is the merchants job to know everything without question. My last few interactions with them were combative because I had no other choice as I was being obstructed at every question I asked. I am now using my long time bank for merchant services and they are 1000% better with an accurate fee structure and easy to navigate. This companys website is non existent and there is no where to go to see you fees, etc. This has to the worst company I have dealt with in 30 years of business. BUYER BEWARE. They are sneaky, aggressive and non cooperative.
Been with these crooks for years and they constantly sneak in fraudulent fees that are not included in contract . Received my December 2023 and Jan 2024 statement on Feb 21 2024 now showing a new minimum billing adjustment fee . I have no minimum ever but these pieces of garbage are trying to sneak in a charge that I have never paid over the 20+ years I used these scum bags ! Now I have to start fighting with these POS! They are the scum of the earth sneaking in charges that are not in the contract. There are constant changes in rates and new fees constantly ! Now Off to the state’s attorney and FTC AND FBI to file complaints ! Several other business owners that I know who use them are dealing with the same issues ! Stay away !