Revel Systems Customer Reviews

I’ve had Revel for almost 6 years not and the cost has gone no where but up. While other systems have integrated solutions included in software costs Revel nickel and dimes you to death. The best part is they get you to sign a contract at a rate they can change whenever you want and when you threaten to cancel because they raise the rate over and over they hit you with the hidden $15,000 cancellation fee baiscally forcing you to stay. The software is average at best and for the cost it’s not worth it for a single establishment business.

Purchased a new iPhone installed the app and it wouldn’t let me log in to my store (Terrace 149) because I don’t have a new license key? Called revel support and talked to Marius who was absolutely no help because “it wasn’t his department.” Revel makes it impossible to get a License Key because their “operations department is closed” is this a joke? We pay large sums of money to view and operate our businesses on this system but we have to wait for the operations team to be at work to do so? What kind of operation are you guys running? Why isn’t there a better, faster more efficient way to retrieve a license key rather than get a generated email that my request has been handed over to operations with a “low priority.” We pay our service fees on time so we expect our business to be accessible via the app when we need it not when the operations team decides to finally reply to our “low priority’ request. More than a joke this is just an insult to business owners.