SphereCommerce Customer Reviews

Sphere is a horrible merchant services to deal with. They came out of nowhere when it was Anovia. They send your stuff to collections to a attorney threatening to sue for $1800 from a small business that has use merchant services since 2018..

I am the Board President of a small non profit Day Care Center. We have been a customer of Anovia then Sphere since November 2018. The terms of our agreement state that we must provide 90 days written notice to terminate our agreement. Our anniversary is August 19, 2023 and beginning on March 17, 2023 we can sending termination notices. Alon with the termination notices we detailed the following list of charges and increases to our account.

This will service as official notice that we will be terminating our account at the end of our agreement that began in November 2018. The Southampton Day Care Center is a small nonprofit that services low to moderate income families by providing nurturing, safe and reliable early education and day care. Sphere Commerce should be ashamed of their business practices and how they treat their customers. Details as follows:

November 18, 2018 First month with Sphere. Sphere charges a PMI non compliance fee as well as an annual fee. Why would you sign a new account and not make sure they were PCI compliant?

Money due to Day Care $25 per month for the first year $300

Monthly fee is 5.00 and first month we are charged $ 10/month and these rates continue to increase over the years.

April 2020 when business in NY State are shut down Sphere Commerce RAISES Sphere doubles monthly fee to $20/month

October 2021 Sphere raise their monthly fee to $25/month

April 2022 Sphere raises their monthly fee to $30/month

April 2023 Sphere raises their monthly fee to $39.95/ month

NEVER ON ANY STATEMENT is there notice of the SPHERE MONTHLY rates increases.

Money due to Day Care: $849.95

April 2019

Sphere Commerce adds a $12.95 Company.com charge to the bill. This charge was never approved and JW at Sphere told me usually it is buried in the contract, but it does not exist on ours when I ask what the services are and how we would get access to such service he says he does not know and that would be a question for Company.com. Company.com does not have a phone number, but I was able to speak with a member of their executive team SL, CRO and President of Company.com and he tells me that Sphere should be able to tell me what service we are paying for. Sphere pays Company.com and then charges Sphere customers. What is a customer paying for when billed every month for Company.com

April 2020 when NY businesses are shut down due to COVID Sphere raises another Sphere fee. Company.com is now $14.95

April 2021 Sphere raises Company.com to $19.95

April 2022 Sphere raises Company.com to $24.95

NEVER ON ANY STATEMENT is there notice of the SPHERE MONTHLY rates increases.

Money due the Day Care Center $694.24

TOTAL DUE DAY CARE: $1844.90

Sphere has now sent us to a Texas collections agency and we have provided the proof that we cancelled our account. Sphere has now sold off the commercial business and the person that we communicated with is gone, but we have all the emails and proof. I wonder how many other companies were abused by Sphere’s business practices? No one at Sphere has ever been able to answer the question what is Company.com and why are we being charged each month.

We have contacted the BBB and no response from Sphere. Next is FTC and Attorney General.

I agree. I want currently challenging a change off from them that was sent to collections of $1120 just because I cancelled after one month of service. I can’t find any supporting documents that state that I agree to that. Wish me luck in getting it removed and DON’T get into business with them.

Toth Network Construction LLC

Very Very bad experience. I will not recommend ANYONE use this company.