Simpay Customer Reviews
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Recent User Reviews
Absolutely the worst processing company on the market. Set up account and received processing device only to have it work about half of the time. Decided to cancel account only to be charged ridiculous charges monthly. Send back device to be charged $650 by Simpay. After talking to there support rep, I was told they wouldn’t return my money. What a joke!!!
If you don’t have a complete POS already in place you can’t use this company it is just for cheap processing that’s it. Not for a small business. I can’t believe it’s considered “Low to Moderate complaint”! After spending hours just trying to get it set up I find out the mobile processing is a joke. You can’t pick items from your inventory on a device and add it to a ticket. What else is a POS supposed to do?!!
You get a keypad and you enter an amount of sale it calculates tax and you run a card. If I was running a garage sale it would work but not a business. Completely useless! I ended up having to go to my bank and cancel my card and file for my money back. I wasted hours of time and never processed a single card.
Do not use this company at all!!! This is the worst card process company!!! We’ve had issues with them since day one! And their support is useless!! Not even trained properly! And now the EBT feature does not work on the machine even they assured me is working!!! My business loss thousands of dollars per day just waiting for their useless people to fix their error!!!! Fk this company!!! Don’t ever use this company!!!
My company switched to another card processing company and was willing to pay the penalty to break our contract. Too bad our reseller is impossible to contact. 2 years of him refusing to take give us a straight answer (and 2 years of paying monthly fees) I finally call the comonay, and their customer support always says someone will “call me back.”
“Customer service is gone for the day and will give you a call tomorrow morning.”
They don’t call me back, so I call back. Now Ally in cancelation “will call me back tomorrow.”
No one calls me back, so I call back and ask for cancelation department.
“No one is available right now. They’ll call you back.”
Still waiting for a call back.
Simpay Company Overview
Simpay, legally known as Alpha Card Services, LLC, is a privately held financial services company founded in 2000 and headquartered in Trevose, Pennsylvania. The company offers a range of business solutions, including payment processing, point-of-sale (POS) systems, payroll services, and business insurance. Simpay’s payment processing services support various methods, such as credit and debit cards, mobile wallets, and ACH transfers. Their POS systems are designed to assist businesses in managing sales, inventory, and customer relationships. The company also provides payroll and human resources services, as well as insurance options like workers’ compensation and general liability coverage. Simpay serves a diverse clientele across industries such as retail, hospitality, healthcare, and automotive. As a registered Independent Sales Organization (ISO) of Wells Fargo Bank, N.A., Simpay partners with independent sales agents and resellers to distribute its services nationwide. The company emphasizes transparent pricing and customer support, aiming to simplify business operations for its clients.