Payments by Wave Customer Reviews
Payments by Wave Company Overview
Payments by Wave is a payment processing service integrated within Wave Financial’s suite of tools, designed for small businesses and freelancers. It enables users to accept online payments through credit cards, ACH bank transfers, and Apple Pay directly from invoices. The service offers transparent, flat-rate pricing: 2.9% plus $0.60 per transaction for Visa, Mastercard, and Discover; 3.4% plus $0.60 for American Express; and 1% per ACH transaction with a $1 minimum fee.
Funds from credit card payments are typically deposited within 1–2 business days, while ACH transfers may take 1–7 business days. An Instant Payout option is available for a 1% fee, allowing funds to be transferred to a linked debit card within 30 minutes.
Wave’s platform is web-based, requiring no software installation, and includes features like recurring billing, automated payment reminders, and seamless integration with Wave’s accounting tools. While the service is praised for its ease of use and cost-effectiveness, some users have reported concerns regarding customer support and account holds during risk reviews.
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Recent User Reviews
Absolutely Never Use this Company ! They went ahead let me start payments through them. Next thing I know they tell me that my credit has dropped below. What the exact first of all open the commercial with my personal credit my credit is great well above average let me go ahead and process the payment not one, but and then they had to turn around and refund all my clients. Good thing I had PayPal Business Account open They could’ve at least called me and let me know instead of doing it without anything more than an email. After the fact I was worn before I use them. They were a Crap Company now I agree 100% WARNING TO ANYONE THINKING OF USING THIS CLOWN COMPANY !
Do not use this company. They tell you that your account is all set up and ready to use. You go do a show, sell products at the show, collect payments and JUST THEN they tell you that they cannot verify you and are refunding the customer. The customer that took the product and since you were at a show you did not get their info so now the customer has their product and their money. This company is stealing from you. And instead of asking you to prove you are legit, they just do this. DO NOT USE THIS COMPANY.
Hello and I am so glad I have found you. I do not know what you charge but I have been spun round and round for two and a half weeks on a 20k charge with my client. I own a small advertising agency called MediaMarks. We are legal and we represent MassCop. We went through a local gentleman he lied owes us fees told both my partner and I separately we had no limit on our clients card we had been calling for all charges over $5k per transaction. This one for 20k they asked for documentation. We provided it. I have over a 100 emails. I have a text from local rep stating to check my bank account the next morning this last Saturday and the funds will be there. They are not there today and was told by CEO at MiCamp that Fiserv has exited the relationship and may put a hold on my clients card for 60-90 days and wont hear back from FIserv until Thursday and unethically loops in a sales rep and has stated he might be able to find another bank if Fiserv hasn’t held the funds. I told him I have a Squareup account I just need to know if the hold is off the card and asked them to cancel this over a week ago numerous times. Norton Police for the record has been the only one to help us to date! I told the police when they called me this is a civil matter and who I represented he called my local rep and called me back and said everything I said was true and the money is coming its being processed it should be 3 days. I can prove this and I don’t know who can help me no other business owner does either. Please help
Stay way they will find a reason to hold you money and play game for ever in order not to give it back ! Can someone please sue them and make them go out of business?!
Fraudulent company!! They will put a hold on your money and not return it, this is a scam.
PHOTOGRAPHERS BEWARE. I had a client forget about their session and issued a charge back. I called them and got it handled the same day. Refunded and issues a new invoice. Client paid, no issue there. Well, the waveapp said my account wasn’t connected to my bank so I switched accounts hoping it would fix. Instead of pulling the money out of the same account it was issued to, it pulled from the other one and didn’t go through. No biggie, I fixed it immediately.
They then put a hold on my account to review and make sure the second transaction goes through. They gave me the run around 2 times. I had to wait 7-10 days with no access to my funds at all. Then on day 6 I message them asking for a resolution and bank proof that the funds were processed. No response for 2 days! JESS, then emails me after I contact online support:
Hi Katelyn,
I am very sorry for the delay! I ended up needing to be offline for the last two days due to an urgent surgery.
It looks like the resubmission of the chargeback withdrawal was successful and your outstanding balance is cleared. I have escalated your account to our Risk team for a quick review to confirm that all is good to go to reactivate your account. As long as they don’t have any issues you should be reactivated for normal payouts by the end of day today.
Best,
Jess
An hour or two later they BAN my account for being a boudoir photographer and are holding my money for 120 days or I can refund my clients. I email back immediately asking for clarification. I have found no information on this in their terms.
I feel like this company is a fraud. I feel manipulated by their claims team. My family and livelihood relies on my buisness and now I have no way to pay my bills. Shame on you Wave.
Be careful if you have a small business, they have the capability of withholding payouts and their promises to resolve the problem in a day is empty. They can also block your account and then you can’t even refund your client and try a different payment method. I don’t really know how they are keeping clients or getting new ones. This doesn’t seem like good practices to keep clients?