United Merchant Services Customer Reviews
United Merchant Services Company Overview
United Merchant Services, Inc. (UMS), founded in 1994 and headquartered in Hackensack, New Jersey, is a privately held company specializing in payment processing and point-of-sale (POS) solutions. UMS offers a range of services including credit and debit card processing, ACH transactions, e-commerce integrations, and support for various payment methods such as EMV chip cards and mobile wallets. The company provides POS hardware and software, online ordering systems, appointment booking, and gift card solutions, catering to industries like retail, hospitality, and personal services.
UMS operates as a registered Independent Sales Organization (ISO) and partners with major card networks including Visa, MasterCard, American Express, and Discover . The company has developed proprietary software under the UP Solution® brand, encompassing products like U Charge®, U PAYm™, U PAYv™, U PAYr™, and U PAYE™, which support mobile payments, virtual terminals, recurring billing, and e-commerce.
In 2022, UMS and its affiliated company UP Solution announced a rebranding initiative under the unified name “Bluu,” aiming to enhance their technology offerings and provide integrated payment and POS solutions.
While UMS emphasizes customer support and a broad range of services, some reviews have noted concerns regarding contract terms, fees, and customer service responsiveness.
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Recent User Reviews
These jerks have a sales team that uses generated phone numbers and have called my business more than 3 times per day over the last 8 months. They do not respect the National do not call list and just hang up. As I was typing this I received the 6 th call today . I would never use this company to process and credit card payments. Anyone that does needs their head examined . If they can’t control their sales staff how can you trust they will correct any errors in billing, processing etc?
We love their the customer representativeness. Theirs is great! ??