Card One International Customer Reviews

Whenever I call, they are very helpful with anything I need, I appreciate their customer service. Their low rates are a bonus.

Honestly the lowest processing rates, fair contract, and amazing service. We do not have any complaints with card one international. This is a go to merchant service company if you want low monthly rates. Highly recommend them!

Low monthly rates, great service. We use CARD ONE for our credit card processing and I truly recommend them.

My restaurant just received free credit card devices from card one and we couldn’t be happier. Great company with low rates, friendly agents, fair contracts and free devices!!. I recommend card one to any one who has a business and wants low rates.

I have to leave a review, we switched to Card One International because they have amazing service and low processing rates. I recommend them to everybody.

card one international has been our merchant services provider for 8 years and I can say they truly aim to please. I really recommend card one international. 5 stars business

I use this processor gateway and I have no complaints. Friendly staff and great service.

These guys do our credit card processing and they are great. I seriously recommend card 1 if you want low processing rates. 5 stars.

We’ve been using card one for 7 years and we are more than happy with their service. Its always a pleasure doing business with them and their friend team. I truly recommend card one to any business.

I highly recommend card 1. We’ve been with Card1 since 2014 and our rates are much lower than the other credit card processors we’ve used before, that is why we switched. Their BBB rating is at 4.8 out of 5. This site should be updated

January 11, 2019 Submitted to BBB

Card One International website states: “The initial term of this Agreement shall commence and shall continue in force for three years after it becomes effective. Thereafter, it shall continue until we or you terminate this Agreement upon written notice to the other.” However, in May 2018, when I wrote requesting termination, I was informed by their representative, Bree K, that I would have to pay a cancellation fee of $1350.00 or continue to pay monthly service charges and annual fees until November 30, 2019. I know this stipulation was added to my contract under “Add’l Comments/Special Instructions” AFTER I signed the original contract on 11/30/2007, otherwise, why on earth would the original contract signed in November 2007 have said until November 2019?

I have spoken to representatives at Card One many times who have refused to terminate the contract even though I have not used it for over a year. So, I chose to keep paying the fees rather than pay $1350 cancellation charge. I have never received any advisory from Card One to the effect that my Agreement would renew automatically for another 3 years unless I contacted them. So they renewed the Agreement 4 times without my consent.

However, I am constantly being charged extraneous fees and each time I ask what the charge is for I get a different explanation. Most recently I was told I would have to pay another $150 annual fee again in November 2019 even though the Agreement will supposedly end on November 30, 2019.

I also spoke with Gateway Merchant Services which services Card One’s charges and they told me that I should only be charged month by month after 3 years unless there is a major reset. There has been no reset. In addition, I am also being charged $17.50/month by Gateway for processing credit card charges, of which I have had none for over a year.

Basically, Card One charges whatever they want and keeps charging even after the account was closed by me, in writing, in May 2018.

Merchant Number – 434359089886

Merchant – Jane Torres

Non –acceptance of Business response, January 16, 2019

The consumer indicated he/she DID NOT accept the response from the business.)

I have no documentation that says I signed a 4 year contract with auto renewal twice. All I know is that I signed a contract on November 30, 2007. According to their website “The initial term of this Agreement shall commence and shall continue in force for three years after it becomes effective. Thereafter, it shall continue until we or you terminate this Agreement upon written notice to the other.” This says nothing about a 4 year contract nor about auto renewals twice for additional 4 years. In fact, as I previously stated, all they have produced is a doctored contract where they added that I have to continue to pay Card One until November 2019 or pay the cancellation fee. No reasonable person would have signed anything in 2007 committing them to a contract until November 2019.

Non –acceptance of Business response, January 23, 2019

I still have no documentation that says I signed a 4 year contract with auto renewal twice. Nor any documentation requiring 60 day notification to cancel the auto renewal. In fact, since I have not gotten any satisfaction from Card One, I called First Data which is the company for which Card One processes payments. The supervisor at First Data spoke with Bree at Card One and again requested that the contract I supposedly signed be emailed to me. I have not received the complete contract.

BBB closed the dispute and I have continued to be charged monthly fees.

Update September 3, 2019

The “fake” contract stipulation which Card One sent me (see first paragraph of January 11, 2019 complaint) states that after two 4 year extensions the contract will expire on 11/30/2019. So, assuming they would insist on 3 months notice as stated on their website contract, I sent a letter on 8/30/2019 telling them to cancel my contract no later than 11/30/2019.

However, I just received a phone call from Bree at Card One stating that I had to wait until my contract expires to cancel my account, i.e., November 30, 2019, to submit a request to cancel the account. And then, it would be ANOTHER 30-60 days before they would cancel my account.

Frankly, I’m afraid they will continue to find excuses to charge me forever.

This post will help: Cancelling a Merchant Account Without Paying a Fee