Barclaycard Merchant Services Customer Reviews
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Recent User Reviews
Stopped our ability to take payments with no warning due to “compliance checks” – despite having been with them for 16 years, ten of which at this address to which they send the bills they insisted that our trading address was our old one (how many times do you have to tell them over ten years that we moved!) – despite numerous phone calls and providing all documents required, three times being told that’s all that’s needed and then being asked for something else the next day, after ten days they still have not reinstated our “service” – absolute shambles of a company with no regard for customers
TRYING TO GET HOLD OF BARCLAYCARD PAYMENTS NOW FOR 2.36 HOURS LISTENING TO MUSIC TOTAL SHAMBLES OF A COMPANY
Be aware, Barclaycard have launched a vigorous “Know your customer” campaign. Numerous forms are requested, one after the other, and all kinds of documents and ID demanded. The slightest omission or delay, or even on a whim, they can freeze your account without giving you a reason, they simply offer the excuse of looking for money laundering or fraud. It’s scandalous and it’s all permitted in their terms. Please take care, especially if you sign up to a settlement delay. Their process takes weeks and won’t be hurried.
Barclaycard Merchant Services Company Overview
Barclaycard Merchant Services is a division of Barclays Bank PLC and provides payment processing solutions for businesses in the UK. The company supports in-person, online, and mobile transactions, with offerings that include card machines, virtual terminals, and e-commerce payment gateways. Its product suite includes Smartpay Touch for point-of-sale needs, Smartpay Checkout for smaller online businesses, and Smartpay Fuse and Advance for medium to large enterprises. The service accepts major credit and debit cards as well as mobile wallet payments. Merchants are offered plans that vary based on business size and transaction volume. Pricing for in-person payments starts at 1.75% for debit cards and 2.45% for credit cards, while online and MOTO transactions are generally higher. Monthly fees apply for services like PCI compliance and gateway access. Some users have raised concerns about early termination fees and customer service responsiveness, although the platform remains a major option for UK-based merchants needing integrated payment solutions.