Zettle Customer Reviews
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Recent User Reviews
When PayPal put a hold on my business account to verify my business, my Zettle stopped working, which was understandable. However, when PayPal’s enquiries were satisfied, the hold on my Zettle wasn’t lifted. There was no way to query this with Zettle. They don’t appear to have an actual customer support department. Their “live chat” bot doesn’t answer any questions nor does it connect to a human. Emails go unanswered and their phone line doesn’t connect to anyone either. I am left unable to use my Zettle and therefore unable to take card payments for my business.
I agree; I don’t know why it’s taken me time to check for reviews! Spent money to kit up to use iZettle services for my products, just when I needed to start using the servic received an email notifying me of my account termination. Refused to give the reason. Sent them several emails to understand the rational behind sudden decision.
They sent me routine replies that addressed nothing. and eventually refused to respond, when I asked them why they sold me their equipment, knowing that they were going to terminate my account in the far/near future. Now, I have iZettle machine staring at me everyday in my shop! It’s true, “not all that glitters is gold”. Not all good businesses can be trusted.
Take care before you buy.
Zettle Company Overview
Zettle by PayPal is a mobile point-of-sale (POS) and payment service designed for small businesses to accept card payments and manage daily operations. Originally launched as iZettle in Sweden in 2010, the company was acquired by PayPal in 2018 and rebranded as Zettle. It offers hardware such as portable card readers, barcode scanners, and receipt printers, which connect to smartphones or tablets to process chip, contactless, and swipe payments. The platform supports multiple payment methods including Visa, Mastercard, American Express, Apple Pay, and Google Pay.
Zettle also includes POS software for tracking inventory, creating sales reports, and managing staff and customer data. It integrates with other PayPal services, enabling merchants to accept online payments and synchronize in-person and digital sales data. The system is widely used in sectors like retail, hospitality, and personal services. Pricing is pay-as-you-go with no monthly fees, and transaction fees are deducted per sale. The platform is PCI compliant and designed to be accessible to merchants with limited technical experience.