The Card Association Merchant Services Customer Reviews

They’ve been calling us for months asking about a refund on our statement that of course was not there. I always figured it was some sort of scam but my boss thought it might be legit. They have answers to every question you ask but they usually aren’t good responses and their reasoning for calling will change here and there. They first said the refund was for the visa/mc settlement then when I commented that on the settlement website it says refunds hadn’t been processed yet they said it was the processing company overcharging us. They did phish some info from us like my name and my bosses name and the credit card processing company we use. They then started calling saying they were calling from our credit card processing company. I would ask multiple times to hear them clearly lie and say they were calling from our cc processing company. I finally just played along since I was curious where it would go without sending any information to them. They wanted me to send a statement to corrections@merchantssupport.com and they asked for me to send it while I was on the phone but I refused and said I would send it later and immediately called our cc processing company after I got off the phone. They confirmed it was not them and that it was a scam and took down all of the information. Shady company. Do not give them any information.

They’ve been calling us for months asking about a refund on our statement that of course was not there. I always figured it was some sort of scam but my boss thought it might be legit. They have answers to every question you ask but they usually aren’t good responses and their reasoning for calling will change here and there. They first said the refund was for the visa/mc settlement then when I commented that on the settlement website it says refunds hadn’t been processed yet they said it was the processing company overcharging us. They did phish some info from us like my name and my bosses name and the credit card processing company we use. They then started calling saying they were calling from our credit card processing company. I would ask multiple times to hear them clearly lie and say they were calling from our cc processing company. I finally just played along since I was curious where it would go without sending any information to them. They wanted me to send a statement to corrections@merchantssupport.com and they asked for me to send it while I was on the phone but I refused and said I would send it later and immediately called our cc processing company after I got off the phone. They confirmed it was not them and that it was a scam and took down all of the information. Shady company. Do not give them any information.

Wow, glad I found this article. I was in the middle of the recorded conversation and about to do some docusigns via “Panda Doc” for a company called “Merchants Support”. They mentioned The Card Association which is when I started Googling while on the line with them to see if it was a scam. I didn’t see any documentation that listed The Card Association and the email they provided to me was corrections@merchantssupport.com. The encounter was similar to what others have written on here. They called our office yesterday asking if a credit was applied to my October statement and after further investigation there was no credit applied. They wanted me to screen shot section with the totals and email it to their audit team at corrections@merchantssupport.com. After I emailed the screenshot they asked if I could provide the portion with our company name so they know the numbers were from the company statement. I was an idiot thinking they were from Intuit Quickbooks and sent them my statement. After the phone call, I spoke to another lady today with the same accent (possibly Phillipines), and this is when we took it a step further, in a recorded conversation they sent me documents to sign telling me I would get some extremely low rate direct with the bank and that they would even help me file some claim all the way back to 2004 for a significant amount of money if approved. I started getting really worried I was providing too much information at that time so I started checking the phone call as I mentioned in the beginning half. I stopped the call and contacted Intuit Quickbooks immediately notating that I gave the merchant account number and statement to a possible scam company. Wow, I’m usually pretty wary of these calls since I get them every single day on my personal line. This one almost got me good.

Friendly and knowledgeable support from beginning to finish.

My experience mirrors many of those above.

Before I found this page, the points that triggered my “spidy sense” were:

* Pressure to sign a Docusign form while the person waited with me on the phone

* They promised me 0.5% CC processing fees. I’d never heard of fees that low.

* Promise to integrate with our current POS system (Cake POS), but they would need to send us new hardware that “Cake’s software would run on.”

* Pressure to commit to leasing new CC processing terminals at $25/month

* Voicemails are always empty, sometimes up to 1min in length

I still receive calls every few days.

Previously it just showed as 480-420-0886 (Arizona) but recently caller ID does display “The Card Association.”

I contacted Cake POS and they had never heard of this company.

I was helped all the way through sign up and with cancellation of the other merchant service company

They have been calling our business for almost a year trying to give us a “rebate” for using a POS system. The person I talked to, who gave me their name as Rebecca, tried to take information from me to process this. They said they’re PCI compliant, but when I started googling them, they started to panic. They eventually couldn’t keep up with answers and actually hung up on me trying to pretend that they’re a legitimate business. I’d avoid them at all costs if I were you.

I received a call yesterday from Gabe who works for this company. He stated that he was calling on behalf of my current credit card processing provider and wanted to inform me that my account was flagged by their auditing department due to overcharging of monthly fees. He then asked me if we had received a $300 rebate credit for being PCI compliant and asked me to pull up my November 2023 statement to see if it reflected that rebate, which we hadn’t. He told me that it was his job to gather certain information from me so he could get it forwarded to the corrections team who would be able to refund my account for what we’ve been “overcharged” on monthly processing fees, and also get that $300 rebate applied to our next month’s statement. He then gave me an email address of CRRECTIONS@THECARDASSOCIATION.COM, along with a confirmation number – and asked me to email him over a copy of my February statement. He said an auditor would look it over and set an appointment for this morning at 10am. I did send the first page only. I just got off the phone with the auditor his name is Alex Cruz. He stated we were paying way to much in fees and that our processing company was charging us 3.98% and that because of the Durbin Amendment they can’t charge more than 2.2%. He said he contacted our processing company and they hung up on him. I thought that was suspicious. He has emailed over his contract and shows they can save us $400 a month in fees and charges…. I looked it over and they are connected to Redflynn. I told him I would have to talk it over with my business partner and he is suppose to call back this afternoon. I won’t be answering that call now that I have seen this page.

I spoke with Angel Garcia, and she said she is an Auditor. Alvin asked me to send the statement and kept telling me about the overbill from my current provider. I didn’t realize it was a scam sales call for me to switch to Merchant Services. It was too late for me to realize it was a marketing strategy. They all sound the same accent

I was weary at first after reading these reviews but with some consideration I decided to give it a try and I couldn’t be happier. They were able to help me save money and assisted in getting my previous merchant closed no problem.

They called alleging that they are confirming information to send me a settlement check related to the VISA / MC litigation. “Aloha” started asking basic information and I smelled it out.

The phone number was from 561-594-0685 and her “number” was 480-530-3402

I was contacted by a woman named, Vianna Dizon, claiming I was overcharged by First Data and that they were doing an audit to see how far back these overcharges had been going on. Also was told about the $300 credit and other credits. I was out of town at a trade show and unfortunately ( because I had prior issues with overcharges from First Data goin back 15 yrs ago) I believed that I could have been overcharged. I did the application for a new account and they have all my info, SS#, banking routing etc. and I had docusigned the agreement. Once I returned they have been asking for last 2 months statements and a voided check, which I did not send . Once I returned home, I checked all my statements and there were no overcharges from First Data. I have not cancelled my contract with First Data, I am still using my original Clover system which is programmed only to be processed by First Data.

My concern is, what can Card Association do with that info they now have? What steps should I take to protect my personal info and banking info? Should I file a criminal complaint? Any input about my next steps would greatly be appreciated.

My company was getting daily calls from TCA, this was back in July, and I found all the same info in this article by digging records. I asked them multiple times to remove me from their call lists. After they kept calling, I filed a complaint with the FCC and included all the info I found in the complaint. Once they called again I told them I had filed a complaint with the FCC and further calls will be reported. They have since stopped calling.

I also received a call from this company and was suspicious that they didn’t have my information. I even told them I was questioning if this was another tactic to get me to change processors, they laughed and said, oh no, we are the wholesale company, and your processor is the middleman. Visa and MC hire us to check the accounts. They promised that because I was overcharged, I was now eligible for wholesale rates. And of course, they called my processor and were hung up on. My spidey senses are getting better and better.

I actually just got off the phone with a Mr. Alvin Cortez (or so he called himself) who works for this company. He stated that he was calling on behalf of my current credit card processing provider and wanted to inform me that my account was flagged by their auditing department due to overcharging of monthly fees. He then asked me if we had received a $300 rebate credit for being PCI compliant and asked me to pull up my November 2023 statement to see if it reflected that rebate, which we hadn’t. He told me that it was his job to gather certain information from me so he could get it forwarded to the corrections team who would be able to refund my account for what we’ve been “overcharged” on monthly processing fees, and also get that $300 rebate applied to our next month’s statement. He then gave me an email address of CRRECTIONS@THECARDASSOCIATION.COM, along with a confirmation number – and asked me to email him over a copy of my November 2023 statement and that through up a big red flag for me. I told him if he was calling ON BEHALF of my current credit card processing provider, then he should already have access to all of that information. He gave me some bogus excuse as to why he couldn’t access that information from his side of things, and while he was doing so, I took it upon myself to look up The Card Association website, and I am glad that I did. That’s where I came across this page and it was VERY helpful. I told him that I looked up the company and saw that it was a scam and to please not call us back again.

I got a call from these folks and I smelled a fish. They asked for a November Credit Card Statement to see if I had a “one time PCI fee credit of $100. I did not have it but I had one from October so they said to use that. They wanted a fax copy and repeatedly told me I did not want to miss out on the $300 rebate check. Finally I told the woman I would fax it over to them and give them my name as soon as I finished checking them out. She got really snippy with me and hung up. I win this round I guess.

We received a call from this company this morning claiming that we were owed a $300 rebate for PCI Compliance and that our processing company was overcharging us on our fees. She made it seem like they were doing this as a courtesy and that they would be able to refund us. She was insistent that she waits on the phone while we send them our November statement and I had a gut feeling that something wasn’t right and ended the call. Thanks to this article and these comments, I was able to determine that this company was a scam before sending them my company’s information. I then confirmed with my processing company that this was a scam, and they made a note on our account of what happened. Thank you for this info!

They called us saying that they are trying to send us a missed credit card rebate and wanted to verify our information. I told them they should already have all that IF we were using their services, which I’m pretty sure we are NOT. I asked them for all their information, which was very basic, and in return, I gave them back basic BS :-)

I received a call from this company saying that they were auditing my POS processing fees, and CC machines, and wanted to know if I had received my $300 rebate for my PCI compliance too. They then asked me to send a copy of my Nov statement. Which I sadly did. I took a picture of it and emailed it to them from my phone. The one bit of information on it was my account number with my POS company and my sales numbers for the month. They called me back again the next day (after I gave them my cell #). I began to suspect something almost right away this time. Something didn’t feel right about it when she said they tried to call my POS company and she said they hung up on her when they questioned about the fees. I’m thinking, why would my POS company hang up on her just asking a question if it was legitimate. So many more things she said to try and confuse me. She caught me at a time when I was busy working in my store, so I was multi tasking when she called and began to fall for it. I’ve blocked her number to call me again, but I’m worried that with my account number for my POS that she can do more harm. Any advice would be so appreciated.