PayAnywhere Customer Reviews

They always say that the value of company’s performance is when there is a problem.

I am a vendor that takes Credit Cards. I’ve never had a chargeback in my entire 21 year career. I have ONE order that is bigger than I was originally set up with, but the company is holding ALL of my credit card charges. All of the others have been shipped and received by my customers to date.

I can even understand them holding the one until they check it out. I’ve been told I have “BIG MOUTH” by the rep because I am throwing a fit that they are holding ALL of my credit card charges, not just the one charge. They promised they would call my customer directly and still have not. My customer sent me their receipt that their money has been taken 10 days ago. It is now over 10 days and still no resolution.

As a precaution, I informed my rep prior to the charge and he said he would take care of it. Everyone in this company blames every one else. I am traveling and the rep has the audacity to criticize my processes when I informed him a week in advance. Yes now we are at almost 20 days of all of my funds being held. No one that can make a decision is willing to have a conversation, only those who take messages. I’m reading all of these negative reviews on this company and now realize the person that told me how great they were was a friend.

They are refusing to release funds that have been paid by our customer. The equipment has been delivered and they have the customer contact Information. They are claiming they need to do audit and want access to our bank account. We have done many large transactions with them. There is no reason for their actions.

Unannounced app update wouldn’t work on older ipads. There was no way to use the older app, just stuck in a “need to update” loop. Their support said get a newer ipad, end of story.

No warning, nothing. Things work one day, everything broke the next. Instead of running my business I get to run around buying newer ipads, updating them, etc.

Been thinking of going to Square, probably will now even though I replaced the ipads. These people are very annoying.

SO SORRY TO READ THIS. I LUCKILY AM GETTING OUT OF THE CANCELATION FEE BUT HAVE HAD THE SAME BAD EXPERIENCE WITH THIS COMPANY. CONSIDER CONTACTING THE NEW YORK BETTER BUSINESS BUREAU TO WRITE A REVIEW OR COMPLAIN. I PLAN TO TOMORROW.

Used them less then 3 weeks and we were hit one chargeback so they held back our deposits and after a week of going back and forth with their excuses and no responses or updates they decided to close our account leaving my money stranded. They are the worst company to deal with. Their customer service is unprofessional and rude. They never update you on the cases. Avoid at all cost this company. They will screw you over.

We used to use payanywhere. In fact we used them for over 10 years. We never had 1 dispute. Then I went to a customer’s house to give an estimate and I have a signed contract. After 4 weeks had gone by I called to get the downpayment. He gave it to me over the phone. I sent him a receipt and the next day I ordered the materials needed for the repairs at his house. Around 3 weeks had passed and he’s calling about getting his job done. The materials have not yet been delivered. He calls and files a dispute. Payanywhere called me I sent all the legal documents to them. Mind you I had chase bank calling me evwryday. This man went and told everyone he never gave me the info. Payanywhere gave his money back. They tried to take from my bank of America and I stopped payment. They agreed with me. He was in breach of contract. He now I’m having to pay it back. This is the most ridiculous thing I have ever heard. Why is this company incompetent?

DO NOT do business with this company! The sales woman never disclosed that there was a minimum amount of sales that I needed to make in order to not be charged a monthly fee. I told her I wasn’t even doing business at the time due to COVID so she knew I wouldn’t be making sales! And still didn’t tell me! I didn’t notice for 6 months that I was being charged! Then when I found out and called them to cancel the service, they said there was an 800.00 early termination fee!! Which I had no idea about! The sales lady never mentioned that either! They said well it was in the DocuSign papers. Ok that was my fault for not reading them through. I never do, I just always trust what the sales person says is true. All she had mentioned for fees was the tiny percentage per sale. I even asked her if that was all the fees and she assured me it was! I fought for the early termination fee to be waived and to get back the monthly fees, and they did waive the early termination fee but not monthly fees. So they got over 100.00 from me! Horrible company! Beware!!!

Do NOT engage in business with this company.

We (my corporation) canceled services with this company as they were blatantly overcharging despite the terms within our contractual agreement. Communication with them is incredibly poor – emails go unanswered repeatedly and telephone calls are responded to with contempt.

After closing the account, this company continued to draw hefty amounts monthly in service fees over the course of 7 months thereafter. No attempt was made by them to respond to our requests to cease billing us and it required intervention through our financial institution in order to have these charges refunded back to us. An ACH block was also necessary in order to prevent further debits as they have been entirely unresponsive to our requests.

Based on the number of scathing reviews of this company I am surprised that this hasn’t turned into a class action suit yet.

——***** STAY AWAY FROM THIS COMPANY *****—–

payanywhere is the worst company out there dont every waste yout time on this company there

Thats me i didnt pay attention to my bank and they were charging me 179.00 a month and Ive never used the chip reader or their services at all

So angry with this company

This company has charged me over 900.00 with not once using , due to covid

I called last month to cancel and was told it was canceled, today they charged me 179.00 even though my acct says closed when i log in, called Bank to put a stop on all payments last month and today Bank said 179.00 was put through under another name, was told some companies will do that if they can get away with it, so today i filed a fraud against them, next i will sue them for my 900.00 back

Stay away from this company its horrible

Yes far away have been charged 179.00 per month for 7 months and have never used the service, my bad for not paying attention to my bank, called company last month closed it down and today they put through another 179.00 under a different name, filed fraud charges against them, put stop payment on any further charges

This company needs to be sued BIG TIME

Going to look into it!!!

Yeap same thing canceled and put 179.00 through today under a different name

We need to sue this company im so angry rigth now !!they have taken over 900.00 from me and have never used in the last 5 months

Staying with square

Same here told me i would save more money then square omg what a nightmare 900.00 in 5 months cause i didnt pay attention to my bank???im looking to do a law suit against them , today they put 179.00 through again even though when i log in says closed account, Ready to file a class action lawsuit

All this money they are taking from people