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Payliance Company Overview
Payliance is a U.S.-based payment and recovery solutions company founded in 2007 and headquartered in Columbus, Ohio. It specializes in payment processing, fraud prevention, payment verification, and debt recovery services tailored to highly regulated sectors such as e‑commerce, gaming, lending, healthcare, retail, restaurants, and government. The platform supports credit and debit card, ACH/eCheck, remotely created checks (RCC), and real-time payment rails, with same‑day and next‑day funding options. Payliance also operates a proprietary debt recovery workflow called Presentation Manager, which automates collections while aiming to reduce losses and preserve customer relationships. It processes millions of transactions monthly and serves over 40,000 merchants nationwide. While the company touts deep vertical expertise and integrated payment-to-recovery workflows, review platforms report frequent merchant complaints citing undisclosed fees, difficulty terminating contracts, erroneous collections that impact credit reports, and poor communication handling disputes. Several complaints remain unresolved or result in customer dissatisfaction despite company responses.