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Fidelis Payments Company Overview
Fidelis Payment Systems is a veteran-owned U.S. merchant services firm headquartered in Petaluma, California. The company is known for its core business value—trust—as reflected in its name, inspired by the Marine Corps motto “semper fidelis.” It provides a full suite of payment processing solutions including EMV-enabled terminals, contactless and mobile payments, hosted e-commerce, and dual-pricing or cashback programs like FiPay‑Back. Fidelis also offers value-added services such as merchant cash advances, payroll support, gift/loyalty systems, and solutions tailored for high-risk industries. It operates as an ISO of Fifth Third Bank and Wells Fargo and emphasizes transparent pricing, veteran-led integrity, and robust partner programs for sales agents and banks. Though independent merchant reviews are limited, the firm’s branding and messaging highlight a commitment to reliability, low onboarding friction, and honest customer relationships. It positions itself as a community-minded alternative to larger processors, with technology and support aligned for small- to mid-sized businesses nationwide.
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