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MSB Payment Processing Company Overview
Municipal Services Bureau (MSB), operated by Gila LLC, is a payment processing and receivables management company serving government agencies, utilities, toll authorities, and other public sector entities. Headquartered in Austin, Texas, MSB provides secure, PCI-compliant solutions for collecting payments through online portals, mobile apps, phone systems, and in-person locations. Its services include citation and court payment processing, toll violation collections, utility bill payments, and other receivables. MSB’s platform offers features such as recurring billing, real-time transaction reporting, customizable payment pages, and multiple language options. The company also manages customer communication and delinquent account recovery, aiming to streamline revenue collection and improve operational efficiency for its clients. In 2015, Gila LLC, including MSB, became part of Navient Corporation, allowing it to expand its service capabilities while maintaining its specialized public sector focus.