Paysafe is a merchant account provider that has acquired several large payment processing subsidiaries during the last 5 years, including Skrill, Meritus Payment Solutions, MeritCard Solutions, Merchants’ Choice Payment Solutions and iPayment.
The US branch of Paysafe has received over 100 public complaints regarding its products and services, and has had 219 complaints and 37 reviews.
Paysafe owns a wide range of sub-brands, and its pricing is likely to vary depending on which subsidiary you work with and who your sales representative is.
Paysafe’s website also advertises virtual terminal and payment gateway services, but does not disclose pricing information on those services.
Paysafe does not provide a list of pricing or contract terms on its website, but merchants are advised to check all relevant documentation and work with sales representatives they trust.
Paysafe Group has received fewer than 10 complaints regarding its payment processing products, but there are hundreds of complaints about Paysafe subsidiaries and Paysafe-owned brands.
Paysafecard complaints are related to its consumer-oriented product for making prepaid e-commerce purchases, and are primarily about account termination and poor customer support.
Paysafe’s official website does not list any dedicated customer support contact information, as each subsidiary offers its own support options.
Paysafe is reviewed by the Better Business Bureau for only the US branch, and it is not representative of the overall Paysafe organization.
The Paysafe:Group profile currently shows 219 complaints, including 103 complaints about a product or service, 103 complaints about billing or collections, 6 complaints about advertising or sales, and 7 complaints about delivery. Only 96 complaints have been resolved.
We have lowered Paysafe’s rating to a “C” due to negative reviews and complaints and because the company is based in the UK.
Paysafe appears to have different sales teams for different markets, with traditional merchant accounts being sold through independent agents, while e-commerce and online platform products are marketed via strategic partnerships.
Paysafe’s aggressive growth strategy has resulted in a handful of sales complaints from merchants. We recommend a third-party statement audit to find and eliminate hidden fees.
Paysafe rates as a fairly standard merchant services provider. However, the quality of its products and services will vary according to the policies of its subsidiary branches across the globe.
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