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Nextbillpay Company Overview
Nexbillpay, LLC is a Birmingham, Alabama–based ISO registered with Fifth Third Bank, N.A., that specializes in payment and notification software tailored specifically for rural utility providers across the U.S. Serving over 1,500 utility organizations in 39 states, the company processes millions of dollars annually for water, gas, and electric providers. Its cloud-based platform features a branded customer portal offering account management, 12-month payment history, usage graphs, auto-pay, e-billing, SMS reminders, and flexible fee options. Nexbillpay also offers AI-enabled phone payment via IVR systems and text-to-pay functionality that simplifies payment without requiring a login. With real-time billing integrations, secure storage for payment methods, and full suite implementation and support services, the platform is designed to reduce call volume, streamline collections, and improve front-office efficiency for utility staff.