Host Merchant Services Review

Host Merchant Services is a Delaware-based merchant account provider that was founded by Lou Honick in 2008.

Host Merchant Services processes debit and credit cards, mobile solutions, and offers cash discounts, EBT processing, and gift and loyalty programs.

There are fewer than 10 public complaints about the service and one complaint about its marketing.

Host Merchant Services offers interchange-plus pricing with no term length or early cancellation fee, and does not advertise equipment leases, but merchants should ensure no such deal is embedded in their contract.

Host Merchant Services offers three per-transaction rates depending on the merchant’s business type. These rates are interchange plus 0.25% plus $0.10, interchange plus 0.20% plus $0.09 and interchange plus 0.35% plus $0.10.

Host Merchant Services has no complaints that accuse it of being a scam or ripoff, and most complaints are related to malfunctioning hardware or being denied a merchant account.

Host Merchant Services provides 24/7/365 customer support via a dedicated email address, chat support, and a toll-free general customer service number.

Host Merchant Services has a BBB rating of A+, 1 complaint has been filed in the past 36 months, and was resolved.

Host Merchant Services employs both W2-employed sales agents and independently contracted outside salespeople. Only one negative Host Merchant Services review is found that mentions the sales team.

Host Merchant Services offers interchange-plus pricing with its retail merchant accounts and e-commerce merchant accounts, and does not appear to engage in any deceptive advertising strategies.