Elavon Customer Reviews

Terrible service, they require that you charge a card manually once authorized, they have to read the card to you on the phone. Charges sometimes go through sometimes their terminal works. Elavon is GARBAGE. And the customer service at the toll free number works with NO urgency, doesn’t resolve anything and I cannot believe they continue to bill for this crap service. NO business can operate with a trash company like this.

Terrible service, they require that you charge a card manually once authorized, they have to read the card to you on the phone. Charges sometimes go through sometimes their terminal works. Elavon is GARBAGE. And the customer service at the toll free number works with NO urgency, doesn’t resolve anything and I cannot believe they continue to bill for this crap service. NO business can operate with a trash company like this.

We’re losing customers, staff, and revenue due to their failure to resolve our issues at Birchwood Tourist Park in Wareham, Dorset. We’ve been informed that our handheld card machines will cease to function on April 14th, 2025, and despite numerous lengthy calls, the problems persist. They blame TALECH and our internet connections, but the reality is that we’re hemorrhaging money because customers can’t pay by card. We’ve invested a significant amount over the years and even sent engineers to rectify the issue, but everything was fine until they introduced new card readers. I’m at my wit’s end with their service, which is clearly ‘not fit for purpose.’ As a result, I’m making plans to transition away from them and seeking financial recompense for the time and resources we’ve wasted trying to resolve this issue.

They don’t care about us at all. The lack of helpfulness is really stressful for my family, staff, and customers, who are all extremely frustrated. To make matters worse, we’ll be unable to use our card machines starting April 14th, 2025, right in the middle of our busiest time – Easter. I’m already dealing with a lot after losing my husband in October. We’ve been loyal customers for 30 years, but it’s clear they don’t value our loyalty. We’ve tried to escalate our issues to what we thought were managers and higher-ups, but it seems we were just being brushed off. The question is, why do we stay with them? The truth is, we wouldn’t treat our own customers the way they’re treating us.

I am a member of Costco and went thru Elavon for my credit card purchases for my business. I have found Elavon to be rude, condescending, and unable to assist me when they shut my account down and refuse to assist me or answer my questions as to when the account will be reopened. It has been 3 days short of a month since the closing and no answer as to when it will reopen. Trying to talk to Assumption Agreement department is impossible. They don’t answer the phone and state that they will respond within 72 hours and then don’t. I am a customer of Elavon and sit here with no answers and can’t process credit card charges for my business thru the holidays thru Elavon. Unbelievably terrible company!!

We had to create a new account, we could not use the old owners Costco membership. The Elavon sales person is fantastic. I was told that I would be renting the unit, I asked why and was never offered to purchase the unit outright. Everything was going well. The system is easy enough to operate. The employees took to the updated unit favorably. It was smooth sailing until the charger stopped working. I called for weeks to get a new one. No one could help me, I was bounced everywhere for weeks. I was told once we were underway, that I had to deal with the support end of the business. That is a very poor label for that back end. The unit is portable, very large and bulky, I feared it would be dropped and it did happen, so now I had to replace the whole unit, as it has a hairline crack across the screen. I ramped up by calls. A month in, and a few heated conversations later, I had nothing. I was advised, by the ‘other end’ – who could not figure out why I could not get a replacement charger for my rental or buy a new unit – I was told along the line that I would have to pay $500+ for a it, I said fine, sign me up. Nothing. Others advised me to elude that it wasn’t dropped so I wouldn’t have to pay. I stated many times that I did not care about paying. Nothing. I was told, “Well, you dropped it, it isn’t covered.” Fine, charge me. I was told I would have to open a new account or something like that. Okay! let’s do it. The majority of the time that I called, the rep could not find my account, said they didn’t have my info that matched. Yes, well that is because you are looking at the previous owners account – as you do not allow for transfers. I have an account number, they never start with with simple, vital tidbit. It has been a couple of months, I have threatened that I was in search of a new credit card processing company. Our bar is 90-95% electronic payment based. I am not so concerned anymore with the lowest fees. I am more interested in decent customer service and getting a replacement, especially when I state that I will pay! I found another company, i don’t know how the rates and fees will stack up. I have been assured that if I have any issues, I can call this person, the initial sales person I spoke to and get my needs satisfied. There is no contract. They sold me the unit outright – which I prefer, I never get insurance – I have no desire to jump through hoops for replacements, finagle the truth to fall within the coverage parameters, etc. I am shocked that Costco does business with Elavon, as far as their customer service level is concerned. Otherwise, the processing and web based reporting is and has been fantastic, no complaints there. I tried to find a review section on the Costco website, there is none, although they do post a few highly rated customer one-line or so reviews. This is the only forum I could find to share my experience on.

I have been with Elavon for 20 years. In April, 2019, I requested that my account be closed because I had closed my business. In May, June, July and August, 2019, I had merchant fees withdrawn from my account. Each month, I spent hours on the phone and email two account managers demanding that my funds be returned. I finally received a refund in July and was told that my account was finally closed. I specifically asked if I needed to worry that any additional fees would be withdrawn from my account and I was assured that nothing more would be charged. On August 2, a $30 merchant fee was withdrawn from my account. I contacted Joshua Wallace at Elavon. He has been telling me for weeks that the refund was deposited into my account on August 6, 2019, and despite receiving a copy of my August transaction history from my bank, is telling me there is nothing more Elavon can do. I have filed complaints with the federal trade commission and Better Business Bureau. I can’t close my account because the refund had not yet been deposited, and I am very concerned that Elavon will take another merchant fee out of my account next month.

Elevon merchant service company took money out from my US bank for THREE years from 7/2015 to 11/2018. They said they did not receive my cancel call. I call to get a refund. They said they would pay me back only $90.00. Please help to get my money back.

Thank you

Tham Phan

909 727 6006 Cel

thamphan400@yahoo.com

We have a customer order two high ending machines from us, we call Elavon try to find out is this a fraud, the people works at Elavon service center said they will contact with card holder and If there is any problems, they will call me in 3-4 business days.

However, 10 Days later, she did not give us a call, we ship the products out , about two weeks later, we receive charge back from your company.

We called: she said : sorry, I forget tell you, this is Fraud. But, it’s too late. We already ship them out.

I call and call many times, No one listen your complain, this is Elavon.

They made mistake , but, you have to pay !

Ok I’m dumb. Never took cards in over 40 years of business and decided to go with Elavon.

My problem came at the end of the first year when PCI compliance reared its head.

I never knew about this as it was never explained and no I didn’t scan the agreement, just took the guy’s word and signed up. What could go wrong?

I was informed by email that my compliance had expired two months previously and I was being charged £17 per month until I was compliant.

I asked in two phone calls and letters for the fees to be sent to me in writing for my record and no letter ever arrived.

I was informed that their computer records flagged me as being non-compliant and that was why I was contacted. What? After two months?

Apparently the £30 fee for compliance is paid to Elavon, so why be in a rush to charge me when they can grab £51 extra by the time it was sorted!

Oh yeah, it’s up to me to arrange compliance I was informed.

Funny how this caring company leave me without cover for so long.

Roll on two more years and I’m out of there!

Although reading these comments that might not be so easy!!!!!!

PCI Compliance has always been just a way for the credit card companies to make money. During the time when PCI compliance first came out I had problems with it. One of the things Elavon would do was to send the merchants information regarding the PCI compliance under the name of Elavon. Most merchant do not know them as Elavon because most sign up under US bank or under the name of the bank . When merchant call in we would answer the phone as Merchant Services so when they received mail from Elavon they would throw it away. After 30 days they could not dispute the fees so those fee would not be removed. I also never understood why terminal merchants had to become PCI compliant every year if your terminal has been truncated (last 4 digits of card only) there was no way it could be compromised.

i just learned elavon is charging me 6 percent of sales by adding the cost of the users rewards to my charges. i challenged them and they would only say they would review my charges in 7 to 10 days.in my opinion they are cheating their own customers.i am changing to Frontstream now and not waiting for them to forget to call me back.

Elavon are professional thieves they debited my account for 5 years with out me knowing . I close the account 2007 n send the machine back n they said they have no record of that . I talk to the supervisor to get my money back they said no because i didnt follow up. They debit my account $69 a month some months $124 or $128 for 5years . Without me using there services dont trust them. This is so unfair

It’s about time somebody sued these corporate pirates. If enough people sue them maybe they will get their act together. They have been running roughshod over the small businessman for years. They do it because they know the small merchants can’t afford to sue them. Most of us can’t afford the time and resources it would take to pursue a lawsuit to recover our losses. They are well aware of this, in fact they count on it. They will milk each account with arbitrary fines, withhold funds, misc fees, and when the merchant can’t take any more and tries to get out, they hit you with more. I was one of the lucky ones, they hit my animal rescue for only about a thousand dollars. I will never forget or forgive. So when I see someone go after them it makes me feel good. I am an American and have a strong sense of justice. I would dearly love to see them get JUSTICE, that is exactly what they should get. Go get ’em.

After giving them ALL my information, I had a customer steal from me and reverse the charges on his credit card. After seeing my bank account get charged $390.00 Dollars! I asked them what he charge was for. They told me they didnt even know and they would have to talk to a supervisor.

The superviser told me it was for a chargeback. I told them I had the signed receipt (which I did). they tod me it didnt matter and that elevon was notfiied 3 months ago and never ONCE ATTEMPTED TO CONTACT ME!!! :(

And to make matters worse, I was told that because they were notfied 3 months ago, MY “DISPUTE WINDOW” EXPIRED. WTFFFFF!!!????

Not only that but I have been receiving “non pci compliance after going through it the day I started. THey told me that sytems can take up to a year to update their compliance certifications and REFUSED TO REFUND ME THE FEES. And now Im getting $70.91 charges from them and when I call in they cannot even locate the charge.

I will find out to sue them and get to the bottom

THEY ARE CRIMINALS!!!!!

Your better runnig a SQUARE OFF an iPHONE!

I called to close 2 accounts with Elevon back in October last year. I filled out a complete closure form email to me by one of their representative. They continue to charge me monthly service fee which is close to a hundred dollars a month per account.

After many phone calls, plenty of transfer to supervisors etc … they always come back with “we have not received your closure forms”, “we can’t not close your accounts until receiving your closure forms …”, even though I had faxed, mailed (certified) a dozen of times with many different supervisor names on the fax. The answers continue to be the same.

Now, after 6 months of closing our account, they charged a $195.00 early termination fee, which supposed to end this April. And they refused to refund the fees or the charges.

Do you see their tactic, they only closed my accounts on the last month of the contract, in order to charge me 5 months fees, and early termination fee. In another word, they screw you twice.

I would never do business with these people again. And I will use all my free time to spread the word. If anyone asks me about this company, I’ll tell them RUN DON’T WALK.

They might get a few hundreds now, but they will lose thousand in the long run. It’s an awful way to run a business.

Elavon charged me a non-compliance fee without notice that I was not in compliance. They debited my account at christmas so I didn’t notice the charge for a while. This caused several overdrafts and a great deal of stress. I run a dog and horse rescue funded by my social security. I didn’t have any recourse, complaints fell on deaf ears. I even had my bank manager call them to stop the charges, to no avail. They charged me several times before I could find out what the charges were for. I filled out their form online for compliance stating that I had no intention of taking credit cards, entering no to all questions. Nothing helped so I tried to cancel and was promptly hit for several hundred more before I could get away from these corporate pirates. I am so glad someone finally is taking them to court. I simply could not afford to do that, as they are well aware. They treat the small businessperson like dirt, fining them, no customer service, no returned phone calls. They took almost a thousand dollars from my rescue and I never used their service once. I know I will never get back the money they cost me and my animals have to pay for that. Elavon, shame on you. I will be eagerly awaiting the results of the lawsuit. William Huff