Global Payments Reviews

I am disgusted with Global Payments and have just cancelled my account. I will use Square, simple and no fee gouging. They just took 1200$ from our account as for a complete bogus chargeback. After 6 months of battle that our job was correct and the customer was lying (SCAM i think its called) they refused to return our money. Seniors working part-time and in business for 40 years. Disgusting service!!!!!

It is exactly 6% no matter what they tell you! They are thieves stealing your hard earned money. Hope they are shut down soon!

They are the worst. They bought Heartland Services and turned it into a terrible company. Rates are outrages! They don’t care. Its criminal!

I’ve been with Cayan/ Global

For over 10 years. I have to constantly check for hidden fees. Now they’re forcing me to lease a card reader with a monthly fee or be forced to receive a monthly fee. I have no other options to purchase a reader outright. This is a 3 year lease. I’m so sick of having to check my statements only to find the only fraud and theft in 10 years has been Global themselves. Stealing my hard earned money with their made up fees. I’m a one employee small business struggling through this economy to stay open and they’re not on my team. They should be wanting me to stay open. Frustrated is and understatement. I feel I’m being extorted!

I was with Heartland for 12 years. When Global Payments bought Heartland I was unaware and no-one contacted me. I am currently paying 6% which is ridiculous for a high volume restaurant with 4 locations. When I contacted them they said it was because my contract expired. My POS provider is also profiting and will not integrate with any other processors. This has made a huge impact on our profit. This should be illegal!!! I will be looking for a solution as I do not want to sign a contract with Global Payment Systems after what they have done to me and apparently others after reading about them.

Global Payments is horrible!!! Where do I even begin. First of all for my whole almost 3 years of being in this horrible contract and paying the hidden fees and never getting any resolution whatsoever I have been charged a $50 dollar non-compliance fee per month for 3 years!! I do not store credit card info. I have a very small store and rarely use credit cards. They told me it was my internet company that has to fix the problem not them. I have the integrated Epos Now and Global Payments system! I have fought and fought for a solution or at least help on this and they told me that I have to hire an IT guy to figure it out!! NEVERRRRR again will I use this company as I have lost so much money and been so stressed out every month wondering what fees they will sneak in next and take out of your account(which they do with no explanation). The biggest one aside from non-compliance is the $299.00 maintenance fee!!! I have not used the service in 6 months and still getting charged! So excited I have one more month then I am finished this contract!!

Global Payments is horrible!!! Where do I even begin. First of all for my whole almost 3 years of being in this horrible contract and paying the hidden fees and never getting any resolution whatsoever I have been charged a $50 dollar non-compliance fee per month for 3 years!! I do not store credit card info. I have a very small store and rarely use credit cards. They told me it was my internet company that has to fix the problem not them. I have the integrated Epos Now and Global Payments system! I have fought and fought for a solution or at least help on this and they told me that I have to hire an IT guy to figure it out!! NEVERRRRR again will I use this company as I have lost so much money and been so stressed out every month wondering what fees they will sneak in next and take out of your account(which they do with no explanation). The biggest one aside from non-compliance is the $299.00 maintenance fee!!! I have not used the service in 6 months and still getting charged! So excited I have one more month then I am finished this contract!!

Scumbag company..adds extra charges onto your statement without any direct notification..adding on fees and charges until you are paying double what you signed up for. Then try to dispute..and the games begin. They pass you around from one person to the next..put you on hold for up to 20-40 minutes each time..wasting time…stalling out…frustrating you. No resolution. Many lies. No call backs. Everything done on the phone..no emails..so there is no written trail. They are very cunning. They know exactly what they are doing..its part of their games of control and manipulation…like a Narcissist company if there is such a thing..they are it.

As noted by others on here, you can see they give the run around to others here too.

Run as far as you can and cancel with them ASAP!! NEVER SIGN UP WITH THEM. Thank me silently later.

Website and equipment is easy to use. Great customer support.

Easy and quick with fair fees

Absolutely the worst. There bs fees and extra charges they do not tell you about. Is a complete rip off. Also not what was agreed on when I initially signed up. I feel like they are stealing my money.

Total rip off with a new added fee monthly. Newest was called a Settlement Funding Fee. Says the fees are 2.9%, but with the add ons, it averages out to about 6%. I think the entire processing industry has been hijacked and is corrupt to the core.

I love working with Global Payments. Ever since we signed up I get great Customer Service. I also have never had a company call me and follow up on an issue we had when it comes to Merchant processing. I am impressed

I love working with Global Payments. Ever since we signed up I get great Customer Service. I also have never had a company call me and follow up on an issue we had when it comes to Merchant processing. I am impressed

Hi Kevin. Can you please share who did you replace the Global Payments with?

Im looking to switch and I’m having a hard time finding a good company.

Thanks!

Raised our rates 34% over the 18 months after we signed our contract. Combined with a tremendous amount of BS fees, it feels like robbery. STAY AWAY FROM THIS COMPANY.

We stopped using this service 3 years ago.. they have been charging us $150 a month, they would refund none of it… and they knew we haven’t been using it as they told us that… scam artists.

Cambridge Global Payments has been an absolute lifesaver for my business. When it comes to international payments and foreign exchange, they are hands down the best in the game.

Dealing with global transactions used to be a headache, but ever since I started using Cambridge Global Payments, it’s been smooth sailing. Their platform is incredibly user-friendly, and setting up an account was a breeze. Plus, their customer support team is always available and ready to help with any questions or concerns.

One of the biggest reasons I chose Cambridge is their competitive exchange rates. They offer some of the best rates in the market, which has saved me a ton of money on currency conversions. It’s like getting a great deal every time I make a transfer!

But it’s not just about the rates; their speed is unmatched. Transactions that used to take days with other providers now happen almost instantly with Cambridge. This has improved my business’s efficiency and strengthened my relationships with international clients.

Security is a top priority for me, and I’m pleased to say that Cambridge Global Payments takes it seriously too. Their robust security measures give me peace of mind knowing that my funds and data are safe and protected at all times.

In a nutshell, Cambridge Global Payments has exceeded my expectations in every way. They’ve simplified my international payment processes, saved me money, and provided top-notch customer service. If you’re in the market for a reliable and efficient global payment solution, I wholeheartedly recommend Cambridge Global Payments. They’ve earned my trust and loyalty, and I couldn’t be happier with their services.

I’m a mess right now! absolutely unbelievable!!!my company has been trying to get out bank verified for months with no success! We got all the Document that global payments has asked for! and they say that everything we have given them is not real! and they cannot and will not verify my bank account. so in all this I told them to close my account! well here is the big boom! They told us that if we close the account we will not receive any of our money which they are holding which is over a couple g! I’m at my wits end! I’m here to tell you! do not trust these people! they will take you for whatever they can get!I just hope I can find a way to get my hard earned money!!!

I’m a mess right now! absolutely unbelievable!!!my company has been trying to get out bank verified for months with no success! We got all the Document that global payments has asked for! and they say that everything we have given them is not real! and they cannot and will not verify my bank account. so in all this I told them to close my account! well here is the big boom! They told us that if we close the account we will not receive any of our money which they are holding which is over a couple g! I’m at my wits end! I’m here to tell you! do not trust these people! they will take you for whatever they can get!I just hope I can find a way to get my hard earned money!!!

GLOBAL PAYMENTS is a ripoff. We have been using a payment system for 15 years, which was taken over by Global Payments. Rates have doubled to 12.4% on 20k of sales. We are paying 12.4% We had a rate review, and fees dropped to 9% (cancelled account this month). We replaced with a vendor at 3%.

Lots of additional fees, predatory pricing on small businesses.

Brian Austin

Fish Tails & Story Trails

419 Durham Road East

Walkerton ONT

N0G 2V0 519-507-7026

Global Payments February 16, 2023

The money grab of $346.62 without any communication, attempted on February 1, would probably have been possible for me if I had received advanced notice. I almost always manage, even though it means scrambling between multiple accounts. Just grabbing that money, or attempting to do so, was totally unethical. Locking down my account because the Grab didn’t work – but still never communicating – added to the lack of ethics. The $45.00 NSF Fee the first attempted Grab cost me is a fee totally the responsibility of Global Payments.

It is apparent that Global Payments has the power to do this. It also appears that I foolishly granted that power. Still, it seems appropriate to expect communication and expect ethical business practices.

With deposits from February 9 & 10 still waiting, and with many of the deposits from the days following not matching the daily summary so extremely difficult to account for, I have been unable to deal with bills I was prepared to pay. I’ve made multiple calls to Global Payments, each time spending upwards of an hour on the phone, each time hearing all the “right” language, but still not seeing the issues resolved.

I’m quite sure your intent has NOT been to make me despise the name of Global Payments – BUT – that has increasingly been the results. ANY company that assumes it has the right to take control of my bank accounts but doesn’t even show the courtesy of communicating with me – IS NOT A COMPANY I’M WILLING TO DEAL WITH! It’s that simple.

It’s a small amount of money, but I am struggling as a Small Business just to survive. Global Payments – supposedly – is there to help me, not to force me out of business.

Deposits showing on “Detail Reports” that have still not found their way into my Bank account are as follows:

Detail Report for February 9, 2023 TID A7951878 Batch # 528

4 Debit Card Transactions

Deposit of 20.95 Visa

Deposit of 264.21 Debit card

Detail Report for February 10, 2023

2 Debit Card Transactions

Deposit of 181.39

Global Payments 1-800-263-2970 Choose Questions, Customer Service

Watch out for Global Payments. Do not do business with them ever. This is a terrible, dishonest company. They raise fees covertly and without explanation except in buried, fine statement print. When we needed a second terminal they had us return our original terminal, which we did, but they never stopped takling money from our account even when there were zero transactions going thru on our returned terminal. when asked why they didn’t stop charging us for it, the minimum monthly fees (there are many fees adding up to hundreds without a single transaction)they said that we never returned it. We hadn’t used it for over a year and they wouldn’t stop taking the rental and misc fees related to it, from our accounts. They offered us a compensation equaling 6 months worth of the stolen fees, but we wanted all of our stolen money back so we refused to sanction a partial theft.

I contacted Global payments to report a fraud and a women basically taught with me didn’t believe me and said the fraud department will send me a letter than hung up.

We close our store every year for the winter. We were shocked when they took out $1086 for December statement. We haven’t had any sales since October 19, 2022.

Last December the amount was $66 which covers the usual miscellaneous charges

I have talked and email numerous times. The statement shows 4 different charges for “bank deposit fee” with no dates because there were no deposits. Also the statement is a different format

In all the 15+ years we have been doing this – it is the first time something like this has happened.

This is just not right.

Beware of Global Payments PCI non-compliance charges. I have a hair salon using Global Payments merchant services. We have a Global Payments provided merchant terminal in the shop and we have e-commerce with Squarespace integrated with Stripe and PayPal. We do not collect, store or process cardholder data. Beginning in July we noticed that Global Payments had tacked on two $150 PCI non-compliance fees without any notice or communication of any kind. When we attempted to use their PCI Protect EZ service to get PCI compliance certified we were told that we failed with no clear explanation or solution. This is a scam by Global Payments against its customers.

I have been on hold now for 30 minutes trying to get to GlobalXcharge customer support. I have been listening to their on hold message about providing a “World Class Client Experience” a quickly as possible. Seriously?! Now 32 minutes and counting. Global change your on hold message as this one is very misleading….34 minutes and counting!

Do not do business with them, they withdraw money from your account for no reason. Even after closing account they keep withdrawing money, no way to get a refund, customer service keeps throwing you back and forth into dead ends. Stay away from them, they will take your hard earned money away from you. do yourselves a favour STAY AWAY from them.

This Company is a big scam. They charged more than 6% for as a credit card proccessing merchant!!! Will not give me back a refund on the over charges surcharges!!!

I currently work for this company in midland ga. I cannot speak for other locations however the one I work for has exceedingly poor management that lies to its customers and employees. Even threats to withhold earned vacation, nitpicking for a few seconds over on calls while others allow a failed verification leading to account take over and identify theft. Overall I can’t blame the company due to the deceitful management however they work you long hours with short breaks and nitpick over small things while the major problems go unnoticed. Managers have encouraged agents to give bad customer service in the name of lowering handle time as well maybe directly possibly indirectly but it’s a result nonetheless expressed by many unhappy customers. Managers have told agents to give misinformation to customers regularly but take no accountability for the misinformation which sadly often leads to unhappy people willing to close their accounts and move to other banks. If something doesn’t change soon I fear that many clients will quickly withdraw from the company or choose another option for payment solutions

global check services EVERYONE HANGS UP IN YOUR FACE SAYING THEY CANT HEAR OR JUST TRANSFER YOU

** DO NOT DO BUSINESS with Global payments.**

If I could give a negative number, I would. We have had nothing but issues with them from the beginning. It should have been a huge warning sign when we were finding “mistakes” with fees in the contract versus what had been quoted to us. Fees not listed in the contract are constantly being added. These are not just nickle and dine fees. The added reoccurring monthly fees are hundreds per month. Then there are the quarterly added fees and the annual added fees. We were also incorrectly charged PCI noncompliance fees for over a year when we were in compliance. We have made numerous calls to try to find out what fees were, corrections that needed to be made, and follow-ups from credits due.

When we initially signed with Global payments (also know as Open Edge), we were told and shown that we would save on average about $200 a month in fees. When doing a cost comparison, we found that in 2019 our overall credit card revenue went down from 2018 by 2.6%, but our fees went up 12.6%!!!

The absolute worst staff ever! my Debit machine isn’t working, they said it was my internet provider, I called Cogeco, my internet is fine because all my other devices are working perfectly, then they said it was my router and on their advice I bought a $180.00 dollar router, and still the debit machine isn’t working.

But the worst thing is Global Payments thinks I should pay for something I don’t own $150.00 dollars for a technician to come out and fix their machine.

And the other worst thing one of their Technician John that I last spoke with said I wasn’t allowed to talk with a manager, disgusting, and towards the end of the conversation I was in the middle of speaking and John just hung up on me. What a way to treat your clients. Global Payments you should be really proud of yourself, I gave you a 1 star because you without doubt deserve it.

Unethical & poor business practices. Large increases on monthly miscellaneous fees without proper notification. Huge rates on transactions. Unwarranted fees. Upon trying to cancel the service they charge a $875 fee per account, one per currency one per Visa/MC. This company has access to your deposit accounts and should not be trusted. Other services have lower or no monthly charges.

Terrible customer service, incompetent staff, overpriced and hidden fees. Terminal cash/ disconnect every week. This company should be rate Z- not C- . I will switch as soon as my contract is over!

[AVOID AVOID AVOID] Business located in Calgary – This company overcharged us about $9,500 in fees over 1 year and 3 months. Initially, you start out paying the average collective ~5% for processing credit cards (including monthly fees, and their thousand other fees). Then they increased it (by adding more fees) June 2018 to 8-9% of our sales. Apparently, they gave us “notice” through back page on our month statement that does not get mailed out (you can only access through website, and my parents are not tech savvy nor is their primary language English). AND THEN, they added MORE FEES AGAIN in March 2019 to collectively equal 10-12% of our total credit card sales. THIS IS ROBBERY. If you don’t refute within 3 months, it means you’ve accepted the rate. My parents only started taking notice when their bank account balance seriously began to dwindle then I came in to investigate. They have offered to lower the collective rates to about 40% of current 10-12% charge, but that’s still higher than other major merchant rates. We are going to change.

WATCH OUT everyone. They’re scam artists, they tell you to go get a lawyer if you want to try to get your money back. Terrible. They will keep increasing your fees if you don’t take notice and they will singlehandedly BANKRUPT you. Also, there is a $700 cancellation charge because your contract “auto” renews, so even if you’ve been with the company for 6-7 years, and they havemade a fortune off you, they will still do this. Check their 2018 earnings result – RECORD HIGH – at the cost of their customers.

Totally disappointed with Global. We cancelled our contract. We had been using them for years and they were charging us, by the time we paid fees, admin…. 4.79%.

This is totally wrong and when the machines crashed, they didn’t answer their phones.

NEVER AGAIN

This company with holds money until you call them. Then they tell you it will be two to three business days before you get your money. They do not resolve your issues. I will not recommend this company to any one. Stay Away

We have been connected to Global Payments by intermediary company called RMS.

Global payments charge £44.60 inc VAT just to be PCI compliant (if you have multiple accounts it will be more)

And if you are unlucky and were non compliant for a month it is £150. Extortionate.

Their customer service is non existent, they will take 45-60 minutes to answer the phone and will not hesitate to put the phone down on you if they dont like your tone.

A very bad blast from the past – you’d think this level of service doesnt exist in 2019….

I paid my way to disconnect any contact with them, and wouldnt recommend them to anyone.

Stay away. Long story short I got defrauded by them (Craig Jackson). When I called and tried to argue and dispute it, they did not return my emails or calls. i’m getting charged 230 a month still! Very Very bad experience.

They don’t even deserve one star. HORRIBLE customer service. They put you on hold for hours and transfer you from one country to another to get to their “Correct” department. They increase their rates without notice. When we closed the account, they kept charging us monthly to suck every penny we got. Whenever we tell them that we already close the account, they say that this is the last charge, yeah right. Can’t get rid of them unless you change bank account. They are like parasites. Avoid at all cost.

I am a veteran independent software engineer and developer who has integrated dozens of different payment systems into sites from small to huge. I have never seen anything as bad as Global Payments.

The company seems to be a disorganized collection of acquired companies. We signed up for a GP test account, and as we get deeper into the online documentation, the actual payment service involved is a 2015 acquisition called RealEx Payments. As we started writing test code, we had a few questions. Several phone calls later, I am told that the only support channel is through an email address. Fine. I sent email, waited several days, and received an adequate response. During this delay, I discovered several more issues. Their documentation is incomplete, and often simply incorrect — what’s written does not match the real-world requirements or results at all. Worse yet, the API is full of gaping holes – basic functionality you would expect to find is absent. When you ask them about it, they just stop responding.

I’ve dealt with many payment processors over the years, so this is not completely unheard of, just the first of many “red flags.” I end up calling Dublin Ireland, trying to track down the RealEx people, who are initially responsive and helpful in solving one problem (out of ten?). As the number of problems begins to increase, though, they refer me to someone at another company in the US, Heartland. This guy is nice enough, but I’m still not getting answers. Turns out, he is relaying my questions back to Dublin! So, I email them again. Almost a week later, I get a response that reads basically, “read the documentation and xxck off.” The message apparently being, “what you see is what you get, and we’re not going to help you.” Thanks.

So, I’ve wasted FOUR WEEKS doing what should have taken 4 days. Now we’re pushing the whole thing back to the corporate client behind this project and we’ll see what happens. My recommendation is to avoid Global Payments at all costs. It is definitely not worth the trouble.

I dealt with Rishon to get approval for my business this week. Rishon was very efficient and on the ball with getting back to me. He also got my approval completed within a very short period of time. No long waits and got his superiors to call within this time frame as well for security checks.

after my approval, he still called to check if went okay. I am a happy client to have dealt with Rishon. I had many times done business with people that kept me waiting and not returning calls, but Rishon returned my calls immediately

I got my business approved this week. I dealt with Rishon (from Toronto) branch.

From the very first day I got on the phone with him, he was absolutely on the ball.

I deal with many companies in Toronto, and the wait time to respond is extremely frustrating. Rishon got back to me immediately after checking with his superiors regarding some credentials required by me for my approval. He would also advise me when some one from the branch will be calling me to ask me some security questions.

Its this kind of person that upholds the companies reputation as a leading organization. When you deal with slackers, your perception of the company deteriorates immediately. You view the company as not interested in your business. Rishon is very efficient and I highly appreciate this kind of business interaction. I was approved in a matter of days. I am a happy client for dealing with an enthusiastic, and business driven person like Rishon.

Thanks

Lynette

I am a new business owner and got the cover from this company i have been open since May 1 and have been taking transactions on my register and i have not gotten paid one dime of that money. I have so upset this is money for my bills for my store and inventory and i have called and called and nothing no answers on what is going on this crazy. I feel like i am getting ripped off and they are going to keep my money.

One of the most dishonest and expensive businesses I’ve ever dealt with. After being told there were no hidden or additional fees beyond the transaction fees, I’ve been hit with monthly fees that frequently exceed the amount that I took in. There’s never a reasonable explanation, and customer service is elusive after they get into you bank account. Paypal or Square is a much better choice. For me, the fees often work out to less, and I’m not constantly looking over my shoulder.

Global payments are simply terrible. I used them for 3 years not only did their machines frequently go down losing us time and money tying to fix but their charging is completely opaque. I finally swirched to a decent company and closed my account giving the requisite one months notice. They charged me around £130 as an exit fee. Thanks. To add insult to injury they helpfully did not tell me that another merchant ID I had apparently mysteriously remained open despite the fact that I had handed back all my terminals. 2 months down the line I get charged another £70 to close that. Total exit fees amounted to amost £200. Total rip off.

Worst customer service ever! As a small business owner I am utterly blown away at the unacceptable business practices of this company. I worked with their customer service rep to set up my account, and accept my first payment. While I was assured that the account would accept charges of a large amount ($7000+) only to be told a week later after providing all of the clients information, my business information, repeated daily emails and calls back and forth with their risk analysis team, that my account was “the wrong account type and could only accept payments of $300 per day” Although their bank accepted the funds from my customers bank, they stll refused to release the funds to me, I was told that I had to get another form of payment from my client and that “the clients funds will be refunded to their account in 7-10 days” This did not come across in a formal letter on company letterhead it came through via email in a very unprofessional manner. When I requested a formal notice 3 days ago I received yet another email stating the funds were returned and should show in the clients account in 7-10 days. again unacceptable. STAY AWAY FROM THESE PEOPLE especially Gladys de Vera RISK ANALYST, NA RISK TEAM, GLOBAL PAYMENTS PROCESS CENTRE, INC.

One of the worse company I across with. I called them to cancel my merchant account and it was really hard to reach right person first than they kept me on waiting and waiting and waiting.

Not good customer service at all and charge a lot .

Just beyond shocking service. Its been a struggle to get any response from the sales manager Joshua Ngan or Jackie Leung on even the most basic of requests. You often have to send 3 or 4 emails entitled ” please respond” over a couple of weeks before they get back to you. Absolutely not a company you want to waste your time with trying to set up a payment gate way. Beyond a joke bad.