Owner Profile: Don Andrews

Background and Roles

Don Andrews surfaced publicly through two related initiatives that are already documented on the site. The Latitude Payments review identifies him as the vice president who helped launch the Elavon-backed reseller in 2015, while the NXGEN Payment Services profile lists him as the longtime president of NXGEN Canada, the Richmond, British Columbia operation that previously used the Paylogec DBA. Across both ventures he functioned as an operator rather than a public spokesperson, steering front-end sales programs that targeted standard-risk merchants in North America.

NXGEN Canada and Payroc Ties

NXGEN Canada began as Paylogec in 2005 and later partnered with NXGEN Payment Services before the two organizations split into separate DBAs. As Payroc absorbed the U.S. operation in 2019, Andrews continued to run the Canadian reseller from 13351 Commerce Parkway in Richmond. His remit included maintaining the Elavon sponsorship, deploying localized installation teams, and keeping NXGEN’s global reach intact for merchants that needed cross-border support.

Latitude Payments Launch and Shutdown

Latitude Payments acted as NXGEN Canada’s U.S. arm, using the same Elavon processing agreements but marketing four pricing frameworks (convenience-fee, surcharge, standard interchange-plus, and donor-pays-cost structures) for municipalities, nonprofits, and traditional retailers. Andrews was listed as vice president alongside president Lisa Gorian during the 2015 launch. By early 2018 the Latitude site went dark with no formal acquisition notice, and the 2026 CPO update notes that an unrelated Spring, Texas venture has since taken the Latitude name.

Offerings and Merchant Programs

Under Andrews, NXGEN Canada and Latitude emphasized blended stacks of countertop terminals, mobile readers, online gateways, and tailored POS hardware so resellers could slot into Elavon’s network quickly. NXGEN promoted programs such as EZPay financing, loyalty tools, and cash-advance options to keep midsize merchants on the platform while Latitude focused on transparent pass-through pricing for agencies that needed to recover card-acceptance costs from payers.

Legal, Regulatory, and Reputation Notes

Neither NXGEN Canada nor Latitude Payments is tied to a major enforcement action or class-action suit according to our research. Latitude’s listing carried few verified complaints before it was discontinued, and NXGEN’s coverage highlights the same low-complaint pattern while acknowledging uncertainty around post-Payroc branding. Andrews’s reputation is therefore defined more by the operational opacity of reseller model than by publicly documented misconduct.