AmeriBanc National Customer Reviews

This service was great up until you have to cancel your account. I cancelled my account and had to call back two times to get the instructions to mail back the terminal. I did mail it back finally and was never told about the 10day return period by none of the representatives. I received the instructions (after calling a number of times) on 3/23/21 (account closed on 3/7/21) and then they received it in the mail ( I have the confirmation) on 4/12/21. On July 1, 2021 I was randomly charged $1100. I called on July 1 to find out why and they told me they did not receive the terminal. I kept the receipt and it was resolved and I have the email stating that the credit was approved. I did not receive the funds by today, 7/8/21 and so I called to find out how long it would take. The firs representative said it was declined and then hung up on me. I called back and finally got to a supervisor who said that they were sorry but could not give me back my money. I asked why and they said it was because it exceeded 10 days of the cancel date. That was entirely because they did not send me the instructions and when I did get them, nowhere in my conversation did they tell me I had a time restraint. DO NOT USE THEM. I believe they waited until July hoping that I lost my UPS tracking number. And when they saw that I had that, they made up the story that it exceeded 10 days. Their negligence exceeded 10 days from my cancellation date. But they have my money. There are so many other better merchant services that treat small business with dignity and respect. I warn you to not use them.

Today, August 1st, 2024 I received an urgent notification from my bank that my business account was severely overdrawn. When I checked it I was shocked to see that AmeriBanc had charged my account $895 for an OLD (un-returned/outdated) CC Machine that they not only said they would provide a RETURN LABLE for, but also told us was obsolete. We NEVER received any return lables via email NOR text. They also DID NOT provide notification about this impending charge before processing the fee. When customer service was called they ONLY LISTEN TO APOLOGIZE. They ALL read from a script which essentially says; “There is nothing we can do”. It is clear to us that this was a Top-down incompetency. When we read other similar complaints about this apparent scheme of theirs, I decided to call my bank to dispute the charge ASAP. As I author this complaint, I’m just now seeing a Return Label popping up on my email!!!! In addition to this issue, they continuously delay the transfer of our business funds on many occasions, (siting internal technical problems), and causing severe issues with our cash flow. After almost 8 years of loyalty, we obviously meant nothing to them. I plan to tell as many potential and current users about their failed processes through Social Media and other forums. DO NOT use them! This is advice I wish I had received.

Deplorable!

Absolutely the worst credit card processing company.

I charged a customer that came in my store $7,000.00 for material he bought . I processed the credit card and 5 days later got an email from Ameribanc that they needed to see the invoice and 3 months of my checking account transactions. They put the customer’s money on hold. I cancelled my business with Ameribanc. They continued to hold the customer’s money for a month. I called them at least four times to give the customer back his money. They kept saying it was with upper management. Then I look at my bank statement and they took $268.00 for a fee from the $7,000.00 payment I never received . Their customer service will keep you on hold for 5-10 minutes. And they keep transferring you to different departments that have no clue what they are doing. Go with a different company and avoid headaches. TERRIBLE company to deal with.

This service was great up until you have to cancel your account. I cancelled my account and had to call back two times to get the instructions to mail back the terminal. I did mail it back finally and was never told about the 10day return period by not one of the representatives. I received the instructions (after calling a number of times) on 3/23/21 (account closed on 3/7/21) and then they received it in the mail ( I have the confirmation) on 4/12/21. On July 1, 2021 I was randomly charged $1100. I called on July 1 to find out why and they told me they did not receive the terminal. I kept the receipt and the issue was supposedly resolved and I have the email from ameribanc stating that the credit was approved. I did not receive the funds by today, 7/8/21 and so I called to find out how long it would take. The first representative said it was declined and then hung up on me (I was upset but respectful). I called back and finally got to a supervisor who said that they were sorry but could not give me back my money. I asked why and they said it was because it exceeded 10 days of the cancel date and they extended it to the day I received the email with instructions on how to return the terminal which was 3/23/21. Nowhere in my conversation with them at the time nor in the email did they tell me I had a time restraint. Obviously if I knew that I would have followed what they told me to do. DO NOT USE THIS MERCHANT SERVICE. I believe they waited until July to charge me for the unit hoping that I lost my UPS tracking number. And when they saw that I had the tracking, they made up the story that it exceeded 10 days. Their negligence exceeded 10 days from my cancellation date but I did not get money from them, instead they charged me and they have the terminal. There are so many other better merchant services that treat small business with dignity and respect. I warn you to not use them.