Appstar Financial Overview
Appstar Financial is a merchant account provider that, despite its representatives’ insistence to the contrary, appears to resell the products and services of First American Payment Systems. Although Appstar Financial’s representatives have privately denied a potential link between Appstar Financial and First American Payment Systems, there are many public comments from Appstar Financial merchants who specifically claim to have disputes with both Appstar Financial and First American Payment Systems.
Appstar Financial’s products and services include conventional credit and debit card terminals, check processing, gift and loyalty programs, point of sale systems, a breach protection program, EBT processing, e-commerce solutions, and merchant cash advance. Appstar Financial does not list a dedicated customer support line on its website, but it does provide a phone number that can be reached from 7 a.m. to 5 p.m. PST, Monday through Friday. Mark Leibowitz is the CEO of Appstar Financial.
At a glance
Location: San Diego, California
Acquiring bank: Fifth Third Bank
Phone number: 866-754-5368
E-mail: Contact form here
Appstar Financial Promotional Video
Online reputation and reviews
Appstar Financial has received over 200 negative reviews across all consumer protection websites. These complaints have been posted with regularity over the past few years and consistently mention the same problems: misrepresentation of rates, nondisclosure of contract terms, irritating telemarketing calls, hidden fees, fund holding, long-term equipment leases, and poor customer support. There are also a number of complaints filed by former employees of the company alleging insufficient compensation, low-quality leads, and employee mistreatment. The volume and subject matter of these complaints are consistent with most resellers and subsidiaries of First American Payment Systems.
Legal actions and lawsuits
There are no outstanding or recently resolved legal actions related to Appstar Financial at this time.
Have you used Appstar Financial for your business? Rate the company at the top of this post and tell us about your experience in the comment section below: