Authorize.net Customer Reviews

I was scammed by a website called [redacted]. This website used Authorize.net as a payment gateway. I called Authorize.net customer service to warn them about this merchant who was scamming users like me. The response I received was, “Sorry, ma’am, we cannot do anything for you.” I wasn’t asking for a refund. I wanted to know if my personal information and credit card details were in danger. When I requested to speak to a manager, the customer service agent refused to transfer me. I was simply trying to inform them of this scam to protect other users and safeguard Authorize.net’s reputation. It saddens me to see how a company can claim to provide fraud protection when they seem to protect merchants over the users.

Once I finally got an “in-person” rep about a large transaction. The rep could see all the information(transaction, order, pdf. invoice , merchant #, dollar amount) yet he would not “give me ANY information” ! He refused to help in anyway..basically being evasive, unethical, and using lawyer “stonewalling tactics” !

As a business owner and a consumer, I was completely unaware that they are a subsidiary and owned by Visa®️. I have been a NYSE: “V” stockholder and I attend quarterly meetings. Being a “Class A” stock owner and senior member for over three decades; I was appalled and plan to file not only with the DOJ, AIC, FTC, BBB, spam.org , IC3.gov , FBI.gov , and nationalcrimeagency.gov.uk; this company has repeatedly “violated rules and regulations” of each and every agency above. Authorize.net ‘s lengthy list of lawsuits filed and “arbitration” with merchants. My main focus is submitting my compilation of all their “unlawful /unscrupulous” history and background file (60MB worth). Two agencies (ICANN AND FBI first and foremost can shut down their website indefinitely while they investigate . I have seen multi-billion dollar owned wenbsite, forums, and SM Platforms get shut down for over 72hrs by ICANN and they have jurisdiction Worldwide!

0 zero stars for authorize .net Plus, any company that uses their merchant services including my distributors, manufacturers, and wholesalers’) received my case and have already offered me many other options so they didn’t lose my business.

I hope they know about Utah’s revision of Utah Code Section 76-10-1602 Title 76 Chapter 10 Part 16 Section 1602 (July 2023)

Location of Authorize.net : 808 E Utah Valley Dr, American Fork, UT 84003-9707

On 9-24-2023 I finally accepted the terms and conditions and application form for Authorize.net to process my website’s e-commerce and online credit card processing. After a few days, I noticed that my funds were not being deposited into our company’s bank account. I contacted Authorize.net’s customer service to request an explanation and their representative told me that he has forwarded my request to the appropriate department, and I would receive an email with an account representative in charge to address my concerns and questions. Nothing was received and no email or call was made to me. I called again and discovered that the first representative never opened a service ticket and that this new representative, Sam, would now open a new service ticket. I then received an email from them asking for a Preprinted voided check to verify my bank account which had already been verified in the initial application and contract. I once again complied and sent the requested voided check to the email for the underwriters/Risk Department which had already approved my account. The next day I called again and I was told that it takes two business days to get a reply and a decision. Meanwhile $14,000 of funds were accumulating and not being transferred to my bank account. I explained that my application was already activated by the underwriters and I was using Authorize.net to process my online payments which now has summed up to over $14,000 and not been deposited into my account. I had been using PayPal with no risk issues for over 10 years and would gladly send them all the transactions reports for their information. The representative told me to wait for their decision and I would get a reply soon and there should be nothing else that they will need. I explained that the bank account had been verified in the initial application and why was I being asked to provide this information again which I once again and gladly offered with the voided check. He could not explain and once again asked me to wait for a representative to contact me. I also mentioned that two of their representatives during the application process promised and guaranteed a 3-day funding time for my account which has turned out to be false. Much to my surprise, I received an email after the call informing me that my account has been closed for no reason and that my funds will be held up for 120 days! I am the owner of this company and have been using PayPal for our e-commerce for over 10 years and due to some incompatibility issues with PayPal and my website e-commerce forms I decided to move on to Authorize.net and give them a try. My company has been in business for almost 30 years and to have been treated with such neglect by Authorize.net with no justification and to have my company’s funds frozen with no explanation is unacceptable and frankly fraudulent. My company has not violated any of their policies. I have provided them everything they asked for and have been approved for transactions. I have only investigated and to find out why my funds weren’t being transferred to our Business Bank Account and suddenly received a closure notice and the withholding of my company’s money. I request that Authorize.net explain why they closed my account without any reason and to provide that in writing to the FTC and to me and to release my funds as they had agreed to in 3 days for each settled transaction. I have all the paperwork, signed application form, which they approved, My Gateway ID and Merchant Account number and all the correspondence I have had with their representative. This type of fraudulent and haphazard method of doing business with an established company with excellent standing and reputation in the industry, such as my company, is unacceptable and shameful on their part. I hope and expect for Authorize.net to resolve this issue immediately and release our funds and transfer to our bank account. I have contacted my attorney and based on her advice, I have decided to contact the FTC, Department of Consumer Affairs, BBB first and hope for a resolution immediately. This company is the worst of the worst! I thought PayPal was bad. PayPal is the saint of processors compared to this sham of a company.

I’m deeply disappointed and alarmed by my experience with Authorize. Their actions closely resemble those of a deceitful company. Without any legitimate reason, they withdrew nearly $8,000 from our checking account. Additionally, they’ve unjustly held over $50,000 of our funds. To add to the frustration, they continuously request documents from us, seemingly without end. It’s essential for businesses and individuals to be aware of such practices and exercise caution when dealing with this company.

Get this they tried to have a manager call me which is good start. But they leave no way to respond, no phone number and no email. If you miss the call too bad that the their attempt to resolve the issue. He tried to answer what thought was the problem which was wrong assumption. Problem is they have over $20,000 dollars of money by echeck they took from my customer and will not deposit in our bank because they had a representative that took an attitude and shut my echeck account down because they didn’t like how the charges were done to my customer. I tried to explain it and they could careless and the representative took a power trip and kept the money and wouldn’t respond to any further communication. Since then no way to contact them by email to Authorize.net about it and you get the representative that will say sorry can’t do anything about it and no you cannot speak to anyone but me? They say you can email them again and nobody responds. So tell me what company takes your money and has no way to talk to them after they take the money. I’ve never seen a company that will take your money and then have no way to talk to them after? I question the business ethics! If you do business with them beware they have representative that go over on powertrips!

Authorize.net is nothing short of hot garbage. Do not use this service.

Worst reporting options ever let alone many other issues.

I never leave bad reviews. Just not my style. But i never seen anything like this. When you are in business with Eonline Data you have a feeling you leave in third world country. Bad, bad and some more bad. High fees, terrible customer service, deceptive approach, mafia like. I could go on and on. But i guess all credit card processors are mafia like. Not to mention that i never wanted to do any business with them. I was signed up with them through authorize.net. Another deceptive approach by credit card industry. Something needs to change. These guys are not regulated at all. I guess they are paying lawyers with our money.

Worst company to do business with, they are holding over $20,000 and no management team will talk to me about it. The customer service personal tells you sorry they are not allowed to transfer or deliver messages to management. If you have a problem that you need a management to resolve because of poor customer service forget it they wont talk to you.

These a********* have been blocking a transaction with a company I have been doing business with for a number of years. I do not have an account with them never had an account with them. How they were able to compromise my account I have no idea. I will be sueing them.

They closed our echeck after 1

Transaction,

Holding 5k for 90 days.

This seems preditory.

Never again,

They sux

After a few years of using Authorize.net without notice or warning, they disabled our eCheck feature and still allowed clients to pay via ACH. They accepted the payment from our clients and then froze our funds for what they said would be 90 days after the last transaction via ACH. You would think it would be 90 days per transaction but they kept pushing the date to 90 days from the latest transaction. They claimed they sent an email to notify us that we can no longer take ACH and we can only use credit cards. No such email was received and they didn’t disable the feature until we called to question why our funds haven’t been sent. If you are going to use them to accept payments, keep a close eye on your funds as they will try to hold them without notice and features may or may not work depending on how they feel. And to top it off they will NOT give the reason that they took away ACH. We have been in business for over 17 years with a spotless record with D&B and have only once in those 17 years had a chargeback. Avoid this company if you like transparency!

Stay out of politics, (second amendment) people don’t need big business to police their purchases.

Authorize.net has been holding $8097 in customer payments for more than 56 days and refuses to release the funds to me for 90 days. All customers have had the funds withdrawn from their accounts and have signed written agreements to have the funds transferred via ACH. I have never had one customer cancel a check or credit card payment, and I have excellent credit. I’ve already paid for and shipped all the products to the customers, and they’re satisfied with the products.

This is a painful dent in my small business cash flow. Business is hard enough without someone suddenly keeping your money for 90 days!

I first signed up for authorize.net as a payment gateway because I needed both credit card and ACH echeck services. I entered the first customer check payments as instructed, and the funds were withdrawn from the customers’ bank accounts.

Then authorize refused to give the money to me and said it was on hold for 30 days. I asked if there was a problem with the customers banks being able to pay, and they said no. I double-checked with the customers and they confirmed the funds had been withdrawn from their accounts and they were satisfied with my products.

After 40 days, I checked with authorize and they said authorize was now keeping my money for 90 days. Still no explanation or justification. I sent written signed agreements from each of the customers showing they had agreed to have the funds withdrawn from their accounts.

Getting desperate because of this painful dent in my cash flow, I called and emailed support, involved my payment processor and asked my bank for help. Each time, was told the funds remain on hold for 90 days.

Thankfully, I’ve found another gateway and payment processor and will avoid authorize.net like the plague.