Bank of America Merchant Services Customer Reviews

Been with BOFA for over 4 decades. They asked for a few pieces of information a couple of months ago. I sent them everything. Last week without any warnings, they closed my account. I wasn’t able to take any cards & lost business. Their phone operators are rude, unprofessional & unhelpful. Finally they told me that my business license was expired that was not true as I had sent them a current one that expires in 2 years. Apparently they wanted to open a new merchant account & sell me new equipment. Forget that, I went with another bank & I’m saving more money.

They have major glitches in their system and their scumbag supervisors refuse to speak with their customers. When I tried to charge a customer credit card I entered an old CVV number. I received an error signal that the charge attempt failed. Then I obtained the new CVV and ran it through again. BofA assured me that the first charge did not go through, only deposited the money in my account once, but charged the card holder twice. They have major glitches. When I tried to speak with a supervisor about this the supervisor refused to speak with me. DO NOT USE THEM FOR MERCHANT SERVICES.

I’ve had a smooth experience with Bank of America Merchant Services so far, their customer support has been really helpful!

I just found out with no advanced notice, that I have to adjust the tip for every transaction, even if there is no tip. I was told in my onboarding call for their payment processing device that batches can be automated, and so I set them up to be automated every day. I have two months of revenue through their processing that I simply didn’t receive. When I go back into my virtual terminal, after successfully going in 5 days ago, I get a message that my company doesn’t have permission to access the transaction list. A call to my rep has yielded no response 3 business days later.

I was told that when I signed up for their service that there were no fees to sign up and no monthly fees. I thought it was just like the Square credit card reader. Then I get a letter from a collection agency for $199.95. I called the representative that signed me up and she told me the fees were for NOT USING their services. WHAT A SCAM!!!! Ive never heard of something so ridiculous. I don’t recommend this service to anyone!

I too am in the same situation. I do work for the Gov and take CC payment. The first one went through and no issue, but the 2nd one is being held since the 22nd of dec. I have called everyday and assured someone would call back. they are going to force small business such as myself to go under when you cant pay your people……