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Recent User Reviews
Perfect processing service and 100%-plus customer service from real live intelligent people at Basys. I’ve been using them exclusively for all my credit card sales for amounts up into the many thousands of dollars for over fifteen years. Having long-time staff members there to reconnect with when necessary is another big plus I would not go anywhere else
Switching to BASYS was one of the best business decisions we’ve made. Their team made the setup simple and stress-free, and anytime we have a question, we get an actual person on the phone within minutes, no frustrating wait times. The rates are transparent, and we’ve saved a noticeable amount compared to our previous processor. We feel like a valued partner, not just another account number.
BASYS Processing Company Overview
BASYS Processing, founded in 2002 and headquartered in Lenexa, Kansas, is a privately held payment processing company specializing in tailored solutions for small to mid-sized businesses, banks, and software partners. The company offers a comprehensive suite of services, including credit and debit card processing, mobile and virtual terminals, point-of-sale (POS) systems, and e-commerce integrations. Their proprietary payment gateway, iQ Pro, is designed to streamline transactions and reduce costs, particularly for business-to-business (B2B) operations, by automatically capturing enhanced data to qualify for lower interchange rates.
BASYS emphasizes personalized customer service, with 99% of calls answered within three rings and 90% of issues resolved on the first call. They provide dedicated account managers and in-house PCI compliance support to assist clients in maintaining security standards. The company also offers flexible partnership models for banks, including referral, sales, and agent programs, allowing financial institutions to choose the level of involvement that best suits their needs.
While BASYS is praised for its customer service and customized solutions, some users have reported concerns about unclear contract terms and higher transaction fees. It’s advisable for potential clients to thoroughly review contract details and fee structures before committing.