BitPay Customer Reviews
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Recent User Reviews
As a merchant, we attempted to implement BitPay into our website. We have been an online business for 25 years (we are older than Google), and it took FOREVER for them to approve our account. Then, after we were told that everything was functional, we waited for our first transaction. And when someone attempted to utilize the service, it failed because BitPay required more information from us or something. We finally had to disable the payment option and we are sticking to regular credit cards, PayPal, Amazon Pay, etc.
Avoid BITPAY or you will be sorry! This systems is nothing but a problem and headache. I have just spent the last five hours trying to get a refund from this AWFUL company. I follow the verification instructions PERFECTLY and they will not accept my clear and problem free images. WTF is going on with these people. Do not do business with any company stupid enough to use BitPay as a vendor.
DO NOT use Bitpay to settle real-world invoices.
Why not?
*they have a 1% transaction fee
*they have no anonymity (they require a photo ID and a facial scan)
*they have zero customer service (no email, no phone number, and no online chat!), except for their ticket system which can take days or a week for a response
*they have an archaic settlement system – if you somehow underpay an invoice by even a penny or by the exchange transaction fee, they will fail the payment, and may take days to refund your crypto! (which is fluctuating by the hour)
I went through all of this and lost ~$1500 in crypto because of these issues, so learn from my experience!
They Scammed me for over 50k !
Bit pay is a fraud. I withdrawal 128$ on 6 October 2021. My 128$ is not giving me. Bit pay eat my money. Don’t trust on this company.
And this company send me replying email: “we can’t do anything about your withdrawal because this is networking”
BitPay, while a great concept, is a dumpster fire when it comes to problems. Customer service and tech support are virtually nonexistent. I’ve been trying to add funds for a week now and have not been able to do so. They to imagine the fun when trying to get funds back from them! My considered advice is to avoid BitPay at all costs.