Bluefin Payment Systems Customer Reviews

I used Bluefin. Absolutely awful! High fees, a hidden early termination fee, and terrible customer support. I was charged for the PCI compliance expiration despite getting no notification emails. Bluefin said they would email when I signed up with them. As soon as I saw the charge, I renewed the PCI, but they refused to refund me the fee. They said they had sent an email but “It must have gone to your spam. It does that a lot.” They did not send any notification with my mailed invoices either. AVOID this company!

They NEVER notify you before you’re out of PCI compliance. They’ve messed this up two years in a row and then they collect a fee for a mistake they made. Terrible company to work with. They are literally there to take their cut and that’s it. DO NOT WORK WITH THEM.

As a long-time client of BlueFin, I’ve been increasingly disappointed by their recent actions. After being with them for over 6 to 7 years, I was blindsided by a sudden and significant fee increase without any prior notice.

The addition of a 1% volume fee to all accounts resulted in BlueFin withdrawing a whopping $9,000 from my account within the last 3 months without my consent. I am used to paying approximately $2,400 per year. What’s more concerning is the lack of transparency and communication surrounding this change. Despite reaching out to customer service multiple times, I’ve yet to receive a satisfactory explanation or resolution.

I understand that fees may need to be adjusted from time to time, but the way BlueFin handled this situation has left me feeling frustrated and undervalued as a customer. It’s disappointing to see a company I once trusted fail to uphold basic standards of transparency and customer service.

I urge potential clients to proceed with caution when considering BlueFin’s services, as their recent actions have seriously undermined my confidence in their reliability and integrity.

As others have pointed out, there are hidden fees and I was charged $100 “non compliance” fee without warning. I was not informed in advance that I needed to update anything on their website, I received the notification only the following month. I updated everything right away, but by that point it was too late and they had already charged me $100 as the notification came a month late. I have heard many people are never notified. I will be looking to change services.

Bluefin charged me a made-up “non-compliance” fee, monthly, that they never once warned me about or notified me of

My bill went up by $50/month, they absolutely refuse to refund any of these bogus fees and were extremely rude and unhelpful when I pointed out that not only did I not agree to these fees, I was never told they would be happening

I opened an ecommerce ccount, but there is no API for integration with WordPress that works. I can’t pay a developer $5000+ to integrate the payment gateway with my website. Customer service refuses to help. They just kept punting me around, even to an integration division that may not exist.

Called 3 times to request a rate review. Took them 1 month to finally get back to me. Spoke with a customer service representative who was professional but could not explain about 40% of the fees on my statement. They quoted me a 1.6% fee but there are hidden fees or double charges that they could not explain which added up closer to 3.7%. It feels like they are misleading me to convince me I am getting a good rate but the math doesn’t add up!

Had a great onboarding experience and customer service has been extremely responsive. Great fee structure as well. Very pleased overall!

Easy to setup and use. Good rates. Integrated easily with my EHR.

We use Bluefin as part of our payment system and service has been great, we haven’t had any issues with communication, payments, or billing. Would recommend Bluefin because they streamline and make things easy.