CardConnect Customer Reviews

Hidden fees, dishonest employees, cannot get a hold of anyone when you need help.

Highly discourage using this company.

Let me know if anyone starts a class action against these thieves. After 25 years of being with them, they are now refusing to give me the $2,760.00 they have owed me for months. My business has suffered extremely due to their greed and theft. Don’t ever use this company. Look at there complaints. Facts speak for themselves.

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Working with CardConnect/Fiserv has been an absolute nightmare. I have processed with them for almost two years without any problems after switching from Square because we were offered a better merchant processing fee through Clover, and Authorize.net for the ecommerce part of our business. We are an established and reputable business (8 years) with no charge backs or fraud. We run an annual Black Friday sale, and this year, they flagged the increase in sales due to the sudden higher volume. Totally understandable, so I wasn’t bothered when they froze the funds and asked for documentation showing that we ran the same sale for the past seven years. I was wary when they asked for client information, bank statements, and tax returns, but I complied, as I wanted to show that I was being cooperative and had nothing shady going on on my end. Fast forward to weeks later, and they have held all of the funds from my sale, as well as all subsequent funds since then. They are currently sitting on $1.4 Million dollars that I have collected from my customer AND have delivered on their orders. I don’t know what to do. I cannot get anyone to respond to me from Fiserv Risk, and am now personally paying out of my own money to cover the bills, payroll and COGS in order to keep my business running. I have been sobbing my eyes out for weeks now and I am wondering if my business of 8 years will recover. How these people sleep at night is beyond my understanding. STAY AWAY FROM CARD CONNECT and FISERV. This is a nightmare.

Cardconnect is a scam. We haven’t used their services since 2017 when the location we had burned down in a wildfire. When we got a new location and new equipment, we started using a different service. Cardconnect is still charging us a $9.00 monthly fee for the account that we can’t cancel because we can’t contact anyone at the company. The phone number for customer service listed on their statements and website is disconnected. The statement doesn’t even list their website. As they have our bank account information, they automatically take the fees from our bank. We have tried to get our bank to void the transactions, but because Cardconnect is listed as a valid company they have to process them. What?? We have decided the only option is to change banks and close that account. If someone from cardconnect calls us about the late fees, then that is a partial win for us.

They are thieves. They have owed me thousands for months. I’m suing them with help from the CFPB. Don’t use them or you will be sorry.

I’m being ripped off by them as well. How do I join the class action? They need to be shut down.

They have stolen thousands of dollars from my company. I e been waiting for funding for three months. Their deception and lies has cost me thousands of dollars. I have Federal Banking authorities investigating my claim. I am being requested to join a class action lawsuit Against them with other companies that have been ripped off. Don’t ever use this company.

The same thing has been/is happening with our company. They have been making unauthorized ACH debits since 2018 appearing as Merchant Bank. We have never signed up, we have never purchased a single piece of processing equipment, we have never processed even one transaction through Card Pointe, Fiserv, Card Connect or Pineapple Payments. At this point they have stolen over $15,000 from our company. Have you had any luck in getting this resolved?

There is no customer service! Our device has not been working for weeks and we cannot run payments in person. I have submitted 2 different support tickets over the past 3 weeks and no response at all. I called was on hold for 45 min X 2 different occasions, no response. I called at 4:30 pm on 4/9/24, was on hold for 1 hour and 36 min before someone picked up and told me that they were the “after hours team” and could not help me, I should call back in normal business hours (which I did but was on hold so long). I was then told a third ticket was created and someone would call me the next day…..no response. I have been on hold so far today for over 2 hours, no one has picked up yet. I do not believe they have any technical support during normal business hours.

Phone support never answers the phone

Card Connect has been consistently debiting funds from my bank account since January 2022 without my authorization. Each month, they impose varying fees under the guise of being my designated Merchant Processor. They claim that my business engaged with their sales associate, Ignite Sales Group. However, I want to emphatically state that I never consented to any offer from them, nor did I enter into any form of agreement. Shockingly, they somehow gained access to my bank credentials and proceeded to siphon money from my account without providing any invoices or statements. The total extent of their unauthorized charges exceeds $1500.

Attempts to resolve this issue with Card Connect have proven futile. Their customer service system is designed to deflect accountability, with all calls being rerouted to India. After enduring hours of fruitless conversation, no satisfactory resolution is reached.

It is abundantly clear that Card Connect and its associates are engaged in fraudulent practices and must be subject to a thorough investigation. I have no doubt that numerous small businesses have fallen victim to similar deceptive tactics, resulting in significant financial losses. I urge others to steer clear of Card Connect and to promptly report any instances of fraud perpetrated by them.

I have been dealing with card pointe for about a month now. We discovered that they have been taking money out of my account even though we don’t use their merchant service.

A few years ago I spoke to them with interest in switching my card services. We started to go through the process but quickly realized this wasn’t a fit. I didn’t proceed with this company.

A couple months later I received a PCI compliance notice and called this company to make sure I wasn’t being charged and my account wasn’t live. I was assured that my account wasn’t activated. This was in sometime in 2021

We never received any equipment and we said no to service.

Flash forward to October 2023, my accountant noticed that this company has been pulling money out of my account every month. The same amount 2x per month. This has been going on for a long time. Thousands of dollars has been siphoned out of my business account over time. It wasn’t noticed because it was labeled with a generic merchant services and it took some doing to figure out who this was.

I contacted the company a bunch of times, always on a Monday and asked for my money back and to cancel the accounts. I was promised call backs from supervisors and a quick resolve. None of this happened. I spoke to different employees who gave me the run around, from saying that it was cancelled and refund on way to saying they can’t cancel it because I have to do it in writing, which I copied you on but now I can’t get confirmation that it was actually done. My phone calls go unanswered or disconnect while on hold.

The last time I spoke to someone about the refund (right before the holidays) they said no because they had an application and that’s all they needed to open the account and charge me. I used the logic that if I had someone apply to my company It doesn’t mean they are hired because I have an application. I asked to talk to a supervisor or manager but this company seems to run without any. When I applied I thought it was in 2020 but they said 2021…and even though I never accepted the terms they can basically do what they want.

Pet in the City used Cayan (Tsys) and went to Lightspeed over a year ago. This company never has been involved in my business. I’ve been open from 6/18 until now.

I would like to press charges and I want my money back that they stole with interest I still do not know if I’m cancelled. I’ve sent that email 2x. I was told this is the only way to cancel. No response and no one returns calls. Now when they pick up I get disconnected right from the beginning.

Cardpointe or card connect is the company. Trustpiliot has real reviews peppered with fake 5 stars – as no one but someone from the company talks that way.

On several occasions now CardPointe has not funded despite having collected my receipts. It usually happens with Thursday receipts so I do not have access to these funds to cover Friday payroll. They never apologize and they never provide any kind of credit for my loss of access to my funds. This is not acceptable.

We have been struggling for two years trying to get our money back !!! They are withholding over $4000. They withheld taxes at 24% for three months before I noticed it. Once I noticed it, I tried to correct without success and stopped using the Card point system so that they could stop taking more of my money.

Customer support is horrible!!!! They will re-route you to different departments but tell you that they can’t find your account number that they list on a 1099-k.

please help,

Jim

I received a call from this company. They said they were calling because they had been notified that CardConnect was overcharging us and acted like they were just making a courtesy call. After a few minutes, I realized it was a sneaky sales call and that they were trying to get me send them my statement. Very suspicious! Watch out!

Unscrupulous and deceptive company that as noted has been sued for their actions in the past. Refuse to escalate complaints to a supervisory level. Took nearly 3 months to process a cancellation request. Considering small claims court to recover losses or hope another class action lawsuit is filed against them.

Took advantage of a non profit youth sports organization. Shame on them.

Absolute worst merchant service I’ve ever used.

This company is a bunch of crooks. They charge me an exorbitantly high non-compliant fee. And many other fees that are unnecessary or even your contract. I would steer away from this merchant there is many others that are much better out there. Customer service is the absolute worst and they just talk in circles and try to get you off the phone. Tried to get a copy of my contract from them they made me jump through so many hoops and still never provided the contract they have withheld till this day.

Warning Card Connect rates jumped for no reason!!

They did not tell their customers.

The new rate comes out to 3.4% to 6%

Check your statements, you are likely paying way more than you think!

Worst company ever. My customer paid on a duplicate charge situation they NEVER Gave me the Money. Now they will not give her the money back or give to me so I can give to her. I closed the account and now they won’t talk to me at all to resolve this

I WAS MICAMP FOR NEARLY 8 YEARS. NUMEROUS TIMES I TRIED TO REACH OUT FOR VARIOUS LEVELS OF CUSTOMER SERVICE WHICH WAS NON-EXISTENT. IT EVENTUALLY TOOK ME 5 TIMES TO TRY AND CANCEL THE SERVICE I HAD WITH THEM. DOUG MORELY THE SALES RETENTION OFFICER CHARGED ME NEARLY $1500 TO TERMINATE MY CONTRACT WITH THEM. CARDCONNECT HAS BETTER RATES AND TEN TIMES THE LEVERL OF CUSTOMER SERVICE THAT THEY DO.

WHAT A SHAME TO TREAT LONG STANDING CUSTOMERS IN THE WAY THAT THEY DID.

I warn against card connect services. We realized immediately that card connect would not work with our website and inventory but we were still chared the $184 setup with no refund and the account was not cancelled on their behalf and we were charged the monthly $69.95 maintenance fee and could not get a refund for any amount.

Working with card connect is an absolute nightmare.

They sold me their services and a new Clover POS for $1500.00

Seven months later they called me on a Thursday afternoon to let me know that I’m being shut off the next day. They said CBD sales was a restricked item. CBD is legal and on national television we see top PGA pros talking about it. My business is my life line, and big companies shouldn’t have the ability to smack a small down like mine without warning. This company owns First Data which is the same company I’ve had my merchants services with since 2014.

Now I have a proprietary Clover system that only works with Card Connect and they won’t give me a refund, and they are unwilling to unlock the Clover system, which would allow me to continue using the POS that I paid cash for last year. I’ve done a few million in business with First Data over the years, I wonder if this letter will get me a little love.

Poor customer service. Unannounced fees added to statements and automatically withdrawn from my account. Customer service agents not helpful. Merchant relationship manager stopped responding. Supervisor took weeks to contact me after I made multiple calls and sent multiple emails to the company to discuss deceptive ‘security bundle fee’. I will be looking for another credit card processing company.

When I tried to sign up with my correct address, the site told me that it was an ‘invalid street address’ and wouldn’t let me proceed. Looks like I dodged a bullet from reading the comments. went there because I received a card advertising the product from a convention. When I asked for information from the desk the two representative seemed more interested in talking to one another about trivial matters than engaging a potential customer and basically gave me the card and sent me on my way. That should have been a tip off as to how the prioritize their customers as well. On to search for another supplier of the service.

This is by far the worst Merchant service, I cannot believe they have not been charged with any criminal violations. (YET) They just take money out of your acct. whenever they feel like it & have ZERO customer service skills. I was charged for a “security bundle” When I called they put me on hold for 65 minutes & then hung up it was so on purpose!Then I talked to my Rep. & she said this is what they do? really??? Read the BBB it’s pages long! They are criminals!!!

Fiserve has RUINED FirstData, their weekend support is absolutely atrocious! trying to retrieve full credit card information for customers is nearly impossible, the poor English speaking individuals in various countries where you get routed have no clue what they are doing. Typically acquisition fallout, I’ll be dumping them and going with another processor. FirstData/Fiserve/CardConnect one in the same.

I used this company for years and then they charge me 125.00 compliance fee. I was not told about this fee and I did not authorzie the fee. I was then refunded the charge and the follow month they charged a 119.95 compliance fee which I was not told and did not authorzie. Then again 2 months later they charged me 119.00 membership fees which I was not told about and did not authorize. I would not recommend this company. I am wondering if a class action lawsuit may be in the future for cardpointe

DO NOT go with this payment processing for your business. Customer refund over 3weeks. Held $4500 and would not release it. They require documents like you’re buying a home to receive your money. The point here is, it your money, it got approved. What the problem? Them. They are terrible company. This is what cause people to do mass shooting. Companies like this. .

FRAUD! FRAUD! FRAUD!

These guys held $30,000.00 for almost a month! They said it was due to risk mitigation……We submitted all the requested documentation. 2 months later they did the exact same thing…..This time $28,000.00 has come out of my customer’s account, they are saying its on hold right now for risk mitigation….After a week of countless emails, chats, & phone calls where very rude people answer we have gotten nowhere and still do not have our money. Avoid frustration and go somewhere else!!!!

See below>>> The Risk Monitoring Team has identified a change in your current processing volume. We will need additional information to validate this activity and ensure there are no concerns. Please respond and provide the requested responses and documentation as outlined below.

Responses Needed- Please answer all questions in full to avoid a delay in the review

1. What is the reason for the increase/decrease in volume or large sale? This is normal volume for us. We are a commercial construction supplier, credit cards are only used when they need something ASAP, so we might have nothing for a month and then a huge payment comes in the next month or so

2. Is this an isolated situation or will your business continue to process at these volumes? This is normal, just not every month

3. Do you plan on processing more sales with this customer? Absolutely, they are our best customer. The money has posted on their account and they are absolutely ticked you guys are sitting on the money.

a. If yes, how much more do you expect to process and how frequent can we expect the sales to be processed? Our average is 3-5 transactions per month varying from a few hundred dollars up to $50,000.00

4. What monthly volume do you expect to process moving forward? $100,000.00 per month tops. If this is so complicated please put our monthly limit at $200,000.00

5. What product or service do you provide? Manufacturing, delivery & install of concrete Parking Curbs.

6. What’s the estimated delivery/completion timeframe for your products/services? Completed & ready to ship 6-20-22

a. If the product needs to be delivered, who handles the delivery? We do in house

7. If this increase or transaction is due to an order placed, are you in possession of the product? We have it in our warehouse ready to ship as soon as your the CardConnect BS goes away.

a. If you do not have the product, when do you expect to have the product in your possession? In our warehouse right now

8. When do you accept the payment from your customers? Upon completion and customer satisfaction

a. If deposits are accepted, what percent do you require up front? 5%

b. How far in advance do you take these payments? 1 week before delivery

9. If you have a supplier(s) for products or to complete the service, who are your suppliers? We manufacture everything.

a. Where are they located? N/A

b. How long have they been a supplier for the business? N/A

10. Do you have a website or retail location? Website for information only, no E-Commerce

a. If you are using a website:

i. What is your website address? [redacted]

ii. Do you have a shopping cart? No

b. If you do not use a website or retail location, how do you advertise for your business and take payments? Mostly repeat customers, We only take credit card payments over the phone.

Hello,

We came across your review of Card Connect on their website. We are a small business located in Gulfport, Mississippi and recently upgraded our equipment and that’s where the nightmare began! We have been given the run around, no help, no one returns calls, system down for 2 weeks, and still no support or answers! We have to do something fast as we are losing money daily without our system up and running!

Are you still in a contract with them?

Can you give us any information or help of what steps to take?

Thank you so much!

Katie Allen

Nella Home Interiors & Gifts

We used Cardconnect for a few months. Charged a fee for security for a year. Next month nothing would go through. Terrible company. Called so many times and nothing got done. Terrible service. Avoid.

I am processing on this company for first few days they released funds then all of sudden they put all of our money on hold and saying their risk team is reviewing. this company is a scam dont process with that company

Once upon a time we were happy with this company. They updated their captcha security and now none of our clients can make payment with a mobile device or when using autofill and they just get an error code. They will not do anything to correct this issue. In this day and age everyone used mobile devices. Their customer support on this issue is horrible.

Absolutely atrocious customer service!!!! Now looking for a better option to process customer payments. We changed our banking account information in May 2020 and provided card connect with all of the relevant legal documentation. They failed to process it! More than a year later they are holding nearly $25K of our money. Did they call, email, text, send a letter, etc., to advise us that they were holding our money? ABSOLUTELY NOT!!!! Today when I reached out to them to ask about our money, there are no managers or supervisors available, the person assigned to my ticket, can’t be reached by phone (they reportedly don’t speak with the public), and they continued to deny that they had received all necessary documentation (albeit one can look and see that we sent them the info and it was received in their system). If I had not completed a financial review today, they still would be holding onto our money. Asked for this to be processed ASAP…their response, “well we can’t promise that it will be completed today…maybe by next Tuesday you should have your money.” ~ Never again!

Simply terrible costumer service. I have tried since March to remove my mangers name from the company with little results. I have also asked since May to get a monthly report from the company only to be put on hold and rerouted numerous times. I have yet to see a monthly report that shows both ACH and Credit deposits and it is almost September.

Go somewhere else. Go to other processors. Anywhere else. They flag your account after just a few transactions for “risk assessment monitoring”….and then you are shut down for several days while they require you to provide them with unnecessary data…delivery tickets, bank statements, etc… This company is bad for business. 0 stars. If I had more time I would write a more detailed review. Terrible company. I hope this review is visible and a warning to other companies. In process of changing back to more reputable processors.

Very much a scam! We all need to file suit for lost monies!

I am very very dissapointed that card connect company is treating us like a trash i agree 100% we have been working with Eft pos for years they never give us such a terrible treatment that we getting from this company .They are really Bad and they don’t care about their customers at all

i will not advice anyone to bring his or her business to card connect they are really Bad .

Aleksandra Karczmiarz “Merchant Relationship Manager” treated me like complete trash. It took me months to figure out why I was getting a charge for “merchant bank cd deposit”. After hunting down Cardconnect as the culperate I was bounced around from person to person telling me they could cancel my account and refund my charges.

This is where the wonderful “merchant relations manager” steps in and even after telling her I opened my salon November 2019 and was forced to close March 2020. Her repeated answer to me was well I can only refund your charges if you reopen/keep a connection with us. Cardconnect does not care. My salon is no longer open due to Covid as if that doesn’t hurt enough already.

She couldn’t rush me off the phone fast enough and I just felt at a loss.

The reasoning for my charges are supposedly for not setting up my account security questions….. really? IPC CIP or something idk?

They stink card connect took inappropriate fees over for a looping problem that was on their side of the gateway. I’m in the process of pursuing legally . I would not recommend card connect / card pointe to anyone .

Cardconnect are Thieves

Cardconnect should be added on the least of worst companies. Deceptive practises to merchants and agents. Have class action lawsuits going on now by both.