Clearent Customer Reviews

A truly negative experience in almost every way. I’m really surprised and can’t believe that they’ve pulled similar tactics with other companies. You always think it’s just you and then you start googling to see that it’s typical behavior.

Charges that have never been discussed down to two days after closing my account. I received a $395 fee after closing my account for some undisclosed reason.

DO NOT USE THIS MERCHANT COMPANY!!! THESE PEOPLE ROB YOU NO DOUBT, THEY HAVE TAKEN MONEY OUT OF OUR ACCOUNT AND HAVE STOLE FROM US, HAVEN’T BEEN WITH THEM FOR OVER 6 MONTHS AND THEY KEEP TAKING MONEY OUT. BEWARE OF THESE PEOPLE THEY ARE THIEVES. DON’T SECOND GUESS YOURSELF UNLESS YOU WANT TO BE ROBBED.

Clearent has helped my pet store improve customer service offering multiple payment methods for in store and online payments making it easier for us to offer lots of payment options for our customers to pick from. Their customer service is always friendly and quick to answer calls!

DO NOT USE CLEARENT! Monthly fees on top of outrageous transaction fees. Want to cancel? that will cost you $395.00. Think you’re done after that? Nope, they will continue to charge you monthly fees and refuse to refund. The 30-day free cancellation is non-existent. This company is very crooked. Do yourself a favor and research other processing companies.

Horrible. They changed their system without warning. I lost thousands of dollars nor being able to take cards while at an event. Then once they failed further and left me with no working equipment , charged me almost $500 cancelation fee and now 5 months after I cancelled are still charging me compliant fees. Just charged me 2 more today. Tried explaining this and they don’t care. They have a signature they can put onto any new idea they want and charge for it. So in order for it to stop, I actually have to close my checking account because they will keep going. This is the biggest scam of a company. Disgusting that I even gave them a penny willingly for years. Guys, do your research. Clearent is the epitome of scum.

After being with Clearent for 1 1/2 years, requested to have our account cancelled due to excessive “hidden fees” and NO COMMUNICATION from anyone in the company, including our “sales rep.”

Sent numerous emails concerning the issues we were having, again, NO response. Then, after two months, they cancelled our account and charged us $65.00 for a month that we didn’t even use their processing and a $395.00 “adjustment” fee WITHOUT OUR PERMISSION.

DO NOT USE CLEARENT!!

When you call in it may take 30 to 60 minutes to get someone to help you. Then these people are not really trained on the system. Also was told, by an email, that there is no out bound lines in customer service, but they do give you a option to get a call back??

Clearent never worked for us from the beginning. Unfortunately the “account maintenance fee” was miscategorized by our accountant, and we paid $69.95 monthly after the end of our contract. I contacted them when this came to my attention on 11/2/2024. I spoke with a representative on the phone, they detailed a very clear account termination process and emailed me forms that I docusigned per their instructions and returned it to the email address provided. It is now February 2024 and they are still billing me $69.95 each month. In an email today they informed me that the termination didn’t go into affect until February, but would no refund any of the months after I submitted it after I terminated the agreement. This isn’t me using their service, just an $70 a month fee for having an unused account. Unreal.

I kept getting phone calls trying to get me to switch over to their platform as they are intertwined with our software company for our business. I finally gave in and decided to give it a try… Once I got the machine, I never heard from anyone anymore… I finally was able to hook up the machine to find out it is not compatible with the way my vendors pay me. So I emailed my rep and told him and he said he would send me a return box and cancel… but he never did. So after a few months of continuously getting charged I finally got someone else to reach back out to me and low and behold I have to complete a cancellation form which was never told to me the few months prior. I asked for a refund and was told no… but they would waive the early termination fee…. Seriously? I never used the machine… I never heard back from my sales rep… I would stay away.. Its funny how they hound you to get you and then leave you high and dry once they do have you. Its a Shame.

Do not use this company!

After I sent in the cancellation papers and then called the company they said there would be no further fees.

The first month after we gave them notification they drew $400 off my account and then another 89$. Now they are charging me $69 every month and I don’t even have the machine hooked up. I have had to sign stop payment vouchers at the bank to get these blood suckers to quit robbing me.

Clearent will charge the maximum early termination fee. We were a customer for 5 years well beyond the 3 year initial term. The sales rep told us we would not be charged the fee. When we found out the fee was going to be charged we decided to keep the service for a period of time to avoid the early termination fee. Clearent said it was too late. Clearent continued to charge monthly fees after charging the early termination fee. When Clearent was questioned about the Sales Rep’s conversation, they indicated the Sales Rep lied.

SCAM! This company is not worth it. Quick to sign on people and companies looking to take card payment, money into account takes multiple days to show up. They charge a percentage in addition to the monthly fees. ZERO STARS/RECOMMENDATIONS

Clearent is a scam! I would have to guess anyone who does business with these people is either misinformed or also a scammer. AVOID CLEARENT

We are a very small company. We have been with Clearent for about 4 years. Recently, their fees have increased, and we were being nickel and dimed to death. I called to cancel my two merchant accounts with them I was told to just fill out the Close Merchant Account Request Form and they would take care of it. I did that and they closed my accounts within an hour. Seven days later, there were charges to my checking account for $395.00 for each merchant account. Total of $790.00 to close the accounts. No one told me about charging me to close my account when I expressed interest in closing them. In their defense, I have reached out to them to see why this happened and they are looking into it. I suggest that if you do not have a team of lawyers, that you think twice before going with Clearent.

This company is the worst, they will hold your funds, lie to you, they aren’t cheap and best to stay away.

The rates they quote will go up after you’ve been a customer. You’re trapped forever unless you play the game of cancelling within short time window they dictate. The contract renews automatically forever. Was a customer for several years after the 3 years in the contract and they charged an early termination fee. The sales rep indicated there would not be an early temination fee after the 3 year term and since we went out of business. Clearent said the rep did not get us the truth.

I originally signed up for credit card processing through PAI. Clearent took over PAI so my account transferred. They quickly increased my monthly costs almost doubling them. Then earlier this year they increased my fees again almost doubling them again. I was upset and called them. They originally told me they would fix it. Then they never did so I called again and they said the new fees would stay so I asked to close my account. They said I could email the cancelation form to accountservices@clearent.com. I sent that cancelation request in June. I never received a response. I sent several follow-up emails and still no response. They have since charged me two more monthly fees and another annual fee. They will not respond and I have done what they said I needed in order to close this account. I have not used their services for several months and the need to refund the charges that they applied after my cancelation request. They are ripping businesses off.

Thanks for the summary. We understood an early termination fee for the first 3 years which you indicate in your article. However, Clearent’s early termination fee never stops. We were a customer for 5 years and they charged us an early termination fee when our business was forced to close. The company’s representative indicated that we would not be charged this fee. When we called Clearent’s customer (no) service, they indicated the representative lied.

I can’t even begin to tell you all the shady things I have experienced with Clearent. First, their support is awful. I had an interchange issue and the “Account Manager” just wouldn’t return my calls. When I escalated I was told he was their top sales person and didn’t have time for support. Next, they had me sign a contract and then raised my fees more than 1000% (that is not a typo). The contract had a flat fee per transaction and they upped it to .015% – .025% per transaction. When I questioned it they said directly that they weren’t making enough money on me, and refused to change it back to the contract price (this was within the first couple of months). They were never able to fix our problems. We finally just left for another processor. Run… don’t walk… run from these guys.

This company will not let you close your account. Even after closing it they still charge you and make up excuses to say you never closed it. Very rude and unprofessional company. Still harassing me to close my account when it is closed! And threatening to keep charging my bank account.

Was happy, now changing my mind. Batch was inadvertently closed out early, called tech support to reopen batch so that I could enter tips. This has happened once or twice but this time I was told that they couldn’t even reprint the batch ticket so that I could pinpoint which items had not been entered. Don’t want a credit card processing company that is unable or unwilling to help when help is needed. Goodness knows I send plenty of money their way.

Been using carnet since 2016, Our hotel recent forced to shut down due to covid and other reasons. Clearent hit us with early termination fee even though we were 2 years past the 3 year contract. They said contract automatically renewed for 3 more years. Our sales rep indicated we would not get early termination fee. The Clearent customer no-service representative said our sales rep was lying.

The worst company I have ever used in business.

Same thing happened to us. No notice about the charge. After we canceled, no reply that the cancelation was processed, just a notice that our business account was overdrawn due to them steeling that money.

Terrible business practices. Worst company we have ever dealt with. It’s a buyer beware company with unethical business practices.