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Concord Company Overview
Concord Servicing LLC is a U.S.-based loan portfolio servicing provider headquartered in Scottsdale, Arizona. It specializes in full-cycle loan management across sectors like home improvement, solar, state energy programs, vacation ownership, and commercial leases. The company offers services including payment processing, borrower communications via omnichannel platforms, automated compliance, document custody, collections, and reporting. Its proprietary ConcordLink platform supports real-time payment posting, self-service borrower tools, customizable workflows, and integrations with lender systems. Concord manages millions of consumer loans and over $16 billion in assets, backed by more than 30 years of experience and acquisition by private equity firm GTCR in 2024. The company is BBB accredited. However, consumer reviews indicate widespread dissatisfaction, especially concerning unclear billing, misapplied payments, delayed posting, and poor communication. Complaints submitted to regulatory platforms cite issues like repeated bills, fees from bank errors, lack of electronic payment options, and alleged failure to follow consumer protection rules. This suggests that while Concord offers robust enterprise servicing infrastructure, noticeable gaps remain in customer experience and transparency.