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DirectPay Company Overview
DirectPay is a U.S.-based payment processor founded in 1997 and headquartered in New York, serving businesses across the United States and Canada. Historically focused on card-not-present environments such as mail, phone, and e-commerce transactions, it also offers limited in-person and mobile payment options. The company operates as an ISO under Wells Fargo Bank and MSP through Elavon. DirectPay features an Authorize.Net–hosted virtual terminal, recurring billing, and support for ACH/eCheck and international card processing. Hardware offerings are minimal, usually limited to a single EMV-capable terminal. Clients generally operate under multi-year contracts with early termination fees. Review sites note strengths in approval flexibility—especially for low-credit businesses—and value-added marketing services. Customers praise its customer service and onboarding, though merchant feedback is scarce and often limited to paid or partner testimonials. Some concerns have been raised regarding site trustworthiness and opaque fee structures. Overall, DirectPay caters to service professionals and low-risk merchants needing remote payment acceptance with personalized support.