Electronic Payment Systems Overview
Electronic Payment Systems (EPS) is a large, privately held merchant account provider based in Englewood, Colorado. The company claims to serve over 100,000 merchants through its sales partnerships with 400 affiliates nationwide. It is unlikely that Electronic Payment Systems is a direct processor with Visa and MasterCard, but the company does not disclose the identity of its backend processor on its website.
Electronic Payment Systems’s products and services include countertop terminals, wireless terminals, mobile phone and tablet processing, check readers, virtual terminals, online payment gateways, merchant cash advance, gift and loyalty programs, custom payment plans for customers, and high risk solutions. The company’s specialty industries include utility companies, car washes, hair salons, gift shops, bookstores, the hospitality industry, bakeries, spas, professional services, clothing stores, coffee shops, and healthcare. EPS offers 24/7 phone support and email support. John Dorsey is the CEO of Electronic Payment Systems.
At a glance
Location: Englewood, Colorado
Acquiring bank: Esquire Bank
Phone number: 800-863-5995
E-mail: [email protected]
Electronic Payment Systems Promotional Video
Online reputation and reviews
Electronic Payment Systems has received over 200 negative reviews across all consumer protection websites. Complainants mention undisclosed fees, misrepresentation of the contract’s length, poor customer service, and long-term, non-cancellable equipment leases. Many of the company’s complaints have to do with EZ Payment Plan (formerly known as “EPS90”), a service which enables merchants to offer 90-day ACH payment plans to their customers. These plans are not guaranteed by EPS, meaning that merchants are still responsible for collecting delinquent payments from customers. Some merchants claim to have misunderstood the terms of the agreement and express disappointment with the actual product.
Legal actions and lawsuits
There are no outstanding or recently resolved legal actions related to Electronic Payment Systems at this time.
Have you used Electronic Payment Systems for your business? Rate the company at the top of this post and tell us about your experience in the comment section below: