EMS Payment Solutions Customer Reviews

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EMS Payment Solutions Company Overview

EMS Payment Solutions, the merchant services division of Electronic Merchant Systems, is a U.S.-based payment processor headquartered in Cleveland, Ohio. Founded in 1988, it serves over 35,000 merchants nationwide. The company offers a full suite of payment acceptance options including EMV/NFC point-of-sale systems, mobile and virtual terminals, e-commerce gateway integrations, ACH/e-check services, loyalty and gift programs, and merchant funding. EMS Payment Solutions provides 24/7 U.S.-based customer support and markets its services to small businesses, franchises, and enterprise-level clients. Positive customer feedback often mentions the breadth of payment solutions and responsive account representatives. However, there are recurring complaints about long-term contract terms, equipment leasing costs, early termination fees, and occasional delays in fund disbursement. Employee reviews describe competitive benefits but raise concerns about internal communication and management consistency. Overall, EMS Payment Solutions positions itself as a comprehensive, high-touch merchant services provider, though prospective clients are encouraged to fully review contract language and pricing structures before enrollment.