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Entrata Company Overview
Entrata is a U.S.-based property management software company founded in 2003, with headquarters in Lehi, Utah. It offers an all-in-one platform that unifies leasing, accounting, resident communication, procurement, maintenance, and payment processing into a single-login environment. Key offerings include tools for rent collection (ResidentPay), invoice and utility billing, vendor management, online leasing, marketing automation, document storage, and reporting. The system features embedded payment capabilities—including ACH, credit card, check, and digital wallet acceptance—with PCI-compliant security and real-time ledger posting. Entrata supports automation powered by its AI layer (ELI), enabling tasks such as tenancy engagement messaging, lead tracking, revenue analytics, and streamlined approval processes. Public ratings on platforms like Capterra and Software Advice average around 4.5 out of 5, with users highlighting its intuitive interface, customizable reporting, and responsive support. Criticisms include occasional system performance issues, feature navigation complexity, and mixed experiences during implementation. The company processes over $20 billion annually and serves more than 20,000 apartment communities. It positions itself as a scalable, feature-rich operating system designed for modern residential property operators.
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