EVO Payments International Reviews

posted in: Merchant Accounts | 4

EVO Payments International Overview

EVO Payments International is a U.S.-based merchant account provider that processes payments for businesses in North America, Central America, and Europe. Founded in 1989, the company has since grown in to a large super ISO of Global Payments, with major acquisitions in that time span including Deutsche Card Services, PowerPay, and Citigroup’s merchant acquiring business in Mexico. EVO Payments International was previously known as “EVO Merchant Services” for a number of years, but it was rebranded over the past few years to reflect its broadening merchant base.

EVO Payments International’s products and services include traditional credit card terminals, virtual terminal software, tablet-based point-of-sale products, smartphone payment processing, support for over 130 currencies, merchant cash advance, gift and loyalty programs, and check guarantee. The company offers live phone support to all of its merchants, with dedicated support lines for each region. Ray Sidhom is the chairman and founder of EVO Payments International, and Jim Kelly is the company’s CEO.

EVO Payments International Logo
EVO Payments International Logo

At a glance

Founded: 1989

Location: Melville, New York

Acquiring bank: Deutsche Bank

Website: evopayments.com

Phone number: 1-516-479-9000

E-mail: [email protected]



EVO Payments International Promotional Video

Online reputation and reviews

EVO Payments International has received over 120 complaints on various consumer protection websites. Common themes across all complaints include deceptive sales tactics, withheld funds, long-term contracts, expensive equipment leases, and poor customer service. Given the company’s rapid expansion and global scale, this is a lower-than-expected amount of complaints for EVO. However, the content of the complaints suggests that most merchants will receive industry-average pricing and customer service through the company. Like other large processors, EVO appears to receive a significant portion of its complaints from relatively small businesses.

Legal actions and lawsuits

There are no outstanding or recently resolved legal actions related to EVO Payments International at this time.

Have you used EVO Payments International for your business? Rate the company at the top of this post and tell us about your experience in the comment section below:

4 Responses

  1. former customer

    AVOID EVO payments worst company ever

    They will drain your bank accounts for no reason.

    Luckily I set up a new account with only $25
    First unauthorized deduction $10
    Next $10
    Next $10 denied
    Next $9 denied
    Next $5 approved
    Next $4 denied

    No reason for deductions other than them trying to drain your accounts with no reason
    Luckily my banks are good and disputed all the unauthorized charges.

    Do not use EVO payments

  2. mike

    I’ve been a customer of EVO for 2 years generating 6 figures annually. I come back into the office on Monday to see that I didn’t generate any sales over the weekend. I’ve never gone 72 hours without making a sale so I knew something was up.

    I call them only to find out that they canceled my account on Friday evening. There were no emails warning me of a cancellation nor was there an email saying that my account was canceled. Dropped just like that. And their reasoning was because of our website name (which has been the SAME name since day 1!!)

    I’m in a very competitive industry where people can be ruthless. This is the biggest F U I’ve received in my 4 years in business and it’s done by a company that was on “my team” so I thought. Not to mention they do this to me during my BUSIEST TIME OF THE YEAR – Holiday Season. Proof they don’t give a damn about their customers.

    It’s going to be atleast a week of zero sales before I’m set up with a new company. This is going to kill my Holiday season sales goals. I’m normally a nice person, but I’d spit in the face of whoever decided to think it’s right to drop my company without any notifications of headsup.

    Even if you’re my biggest competitor – I’m telling you to AVOID THIS COMPANY AND THEIR UNETHICAL SHADY TACTICS!

  3. Mary Kay

    I have not signed up for it yet and I tried to call customer support and received someone immediately and on a weekend. So maybe they’ve fixed their support system. I’m still debating whether or not to go with them. their swipe rate % is good.

  4. Frank F

    It’s not about how good or bad the support is. There is just none. You never get an answer.

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