Evolution Bankcard Overview
Evolution Bankcard is a merchant account provider that acts as a subsidiary of EVO Payments International and describes itself as a member of “Commerce Payment Group.” Evolution Bankcard appears to lack the global scale of its parent company, as its website consists of a single page targeting U.S.-based merchants. It is unclear at this time whether the company’s reference to “Commerce Payment Group” has to do with Commerce Payment Systems, but it’s within the realm of possibility due to the fact that complaints link Commerce Payment Systems with EVO Payments International and Evolution Bankcard. The company may also operate as “Optimal Bankcard.” Evolution Bankcard’s website does not name its owner(s) or location(s).
Evolution Bankcard’s products and services include credit card terminals, mobile device processing, a virtual terminal, and online sales reporting. The company’s website advertises rates “starting at 0.25%,” but merchants should be aware that this is just the company’s rate for debit cards. Its rates for credit cards will be higher depending on whether those cards are classified as qualified, mid-qualified, or non-qualified. Evolution Bankcard advertises 24/7 support for merchants but does not list customer support contact information on its website.
At a glance
Location: Melville, New York
Acquiring bank: Deutsche Bank
Phone number: 888-730-8472
Online reputation and reviews
Evolution Bankcard has received over 50 complaints online since its website went live in 2013, which would be an alarming rate for any company. These complaints mention deceptive sales tactics, higher-than-quoted rates, hidden fees, poor customer support, and difficulty cancelling the service. A large portion of complainants also express confusion over the fact that they signed up with Evolution Bankcard, but when they call customer service, they reach Commerce Payment Systems or EVO Payments International.
Legal actions and lawsuits
There are no outstanding or recently resolved legal actions related to Evolution Bankcard at this time.
Have you used Evolution Bankcard for your business? Rate the company at the top of this post and tell us about your experience in the comment section below: