Fiserv Customer Reviews

Our company has been waiting for over six months to receive funds processed through Fiserv.

We have reports of completed credit card batches which have never been sent to our bank account. We were passed to Risk Management for resolution. Good luck communicating with that department. Employees do not respond to direct emails (to their own name @fiserv.com). Two phone appointments were not kept. It took weeks to get a response as to the reason for no appointment: answer – cancelled because I am not the correct analyst for the problem. There was no response as to who the correct analyst may be.

I can go on at great length about the problems we continue to have, but that takes my space. Avoid these guys.

THIS COMPANY IS CROOKED!!! I cancelled our account in early November as we were paying for nothing. Our business does not take credit cards. At some point in the past we had a Clover Go and decided we did not want to use that option. Fisery(First Data Merchant services) did not advise me when I closed my account that there was a balance of $27 and sent that balance to collections racking up a collections fee of $150 and they also charged an additional $4.95 after they sent me to collections on a closed account. I begrudgingly paid the outstanding balance to preserve my credit. You could talk to every employee of this company and never get anywhere if looking to be treated fairly and have fees waived. They feel every fee is valid and even after paying their bogus fees they refused to provide me with proof of a zero balance. Pure extortion!!!! Good luck to anyone that choses to do business with this scum!!!!

I have continually been blocked, and suspended from my account even after issues have been addressed and re-instated. Previously contacting a FISERV representative has been very frustrating, to say the least, and have to wait for the next available agent, and my call abruptly ended which has happened several times. Any financial; institution should look at other ways, methods of handling financial sensitive matters, seriously!

I hope to help at least one business owner make an informed decision. Use anybody but fiserv, seriously, they are the worst. The horror stories you’re reading are real.

I signed up with Clover through webster bank. I’ve taken one credit card payment for $12,000.00. My customer was charged, clover took their cut from my checking account (my own money). Fiserv put the payment on hold for either, too high of a transaction amount OR not using my account enough OR a higher than average transaction amount OR to protect themselves in case my customer wants a refund in the future (it depends on which rep I’m speaking to). I understand why these things could cause a red flag, no problem there, I get it. My problem is with the utterly deplorable customer service following their decision to sit on my money, oh, and the fact that after 11 days I have no idea when or even if I will receive the money. I was notified by email with a list of questions and a list of required documents that fiserv needed to clear up my case (I have a case???), I sent them all. I am a small company, 12k is a lot of money to me. Perhaps my money is invested in a market account with the hopes of generating enough interest to spend on training and educating their customer service reps (mine didn’t know what “deplorable” meant). This has cost me 17 phone calls = hours, 1 day of work = hours, time is money. I had to go back to my customer and explain that MY credit card processing company doesn’t trust me = embarrassment, that’s the big one for me. If I treated my customers the way these companies have treated me, I would have no customers, they shouldn’t either. So, 12 days in, I am waiting for a mystery manager to review my case (4th review) and release my money. This could take 24-48 hours, I asked why so long? The response I got was “because my manager has over a hundred cases to review”. I am being punished because they are under staffed. Once I receive the money I will fire webster bank, clover and fiserv. That’s all a 4 employee company can do to one that employs 42,000. I wish I had researched more and trusted less. Thank you for reading, I hope it helps.

my Account on hold for Almost 1 month. couldn’t Get proper Answer from Anyone.

We are a small company and need our payments posted promptly, however, everytime we get a credit card payment over $100,000, Talus Pay/Fiserv hold the funds for 3-4 days claiming fraudulent activity. A recent payment from one of our oldest customers for over $200,000.00 has been held AGAIN….that payment was received 6 days ago, I have sent everything pertaining to that transaction that they asked for three days ago. I can not get anyone to give me a straight answer. DO NOT DEAL WITH EITHER OF THESE COMPANIES!

They’re an awful company. I cancelled months ago after my contract ended, and I’m STILL getting charged over $75/month. I’ve contacted customer service on multiple occasions, and have been assured that my account is cancelled and I’ll be refunded. Nope. Still, charges are coming out, and I have yet to get a refund. Absolutely terrible, I do not recommend this incompetent company to anyone.

I been with clover for two years now I will have to go to court to get out of contract if they don’t release me of the contract ,I was six weeks without pos system no one would know what to do intill I had one of the companies who also sells clover and I told him the situation he vent back behind the counter and 15 minutes later I was back in line ,I asked for the new ethernet cables I have not received them yet, I called four times and still nothing,this is the biggest garbage company that anyone could make a mistake to go with,they are owned by first data that were bought by fiserv and now they are so big that don’t care ,the new pos company to go with is SPOTON they will service and jeep servicing you 24/7 with the outpost respect, these guys they hire junkies from the streets that talk to you like your in the same boat with them ,the laugh at you when you asked for help.one advise people, don’t go with clover it’s the biggest trash out there, the worst of the worst.

We are being billed for this credit card machine that doesn’t work. We are now out of business and they continue to bill us. When we contact them to try to stop this, they put us on hold for hours, continue to reroute us, then hang up on us. There is no email to call, and no way to figure out what is going on. Then they threaten debt collection.

I have the worse impression from First Data now Fiserv. My main complaint is the holding of the funds after abruptly closing the account and holding the funds. After acknowledging only $15,000 balance they claimed that they are holding the funds for possible chargebacks. After two years and no chargebacks they hided any communication and possible contact. After requesting the funds, I had no response which I consider plain theft from their side. I hereby notify them and their partners in the job Wells Fargo and Micamp to allow an audit to find the true extend of the balance before a legal action.

Salesman misrepresented himself to get an appointment with me. When I realized he was there for a sales pitch I asked him to leave. Very disappointed. He was 100% dishonest.

Fiserv Clover Credit Machine Processing Company Merchant Services

Do Not Use. They have held my funds since 05/14/24 and will not release stating there was a block from Valley Bank They needed a letter stating there was no block from bank which I

have provided still they will not release my funds $15,739.00

Businesses Beware do not use this company

THIS COMPANY OPERATES DECEITFULLY! Not only did they deceive me with false promises of energy price discounts, but they also coerced me into a contract for 3 new card machines. To cancel these unused devices, they demanded a staggering £3000. This is a blatant scam preying on unsuspecting individuals. STAY VIGILANT and steer clear of their dishonest dealings!

I was astounded by the deceptive practices of this company, an unexpected turn of events in the UK. It’s alarming to discover that fraudulent companies operate legally worldwide, including in England. Stay alert and informed to avoid falling victim to such schemes.

Fiserve is a scammer company, worst company and completely scammer company and they have potentially from our business scammed more than $50000( Sum of Fifty thousands) in the name of reserve fund, and skimmed our hard earned sales money before settlement very worst tactics and not following code of conduct of payment processors, I am not sure how in Canada such companies are allowed to operate. It seems they are taking advantage of relaxed law for payment processors and financial institute. They do not inform charge back or any issue to merchant and keep the information not share with merchant, skim the merchant money before settlement in name of risk and allowed completely planned and staged fraud to Merchant and skim their money. I hope someone sue them as class action suit and contact us soon we will help with. As they are giving third party to sell, they only provide software and completely chaotic mode of operation, It is if Microsoft resellers or others are doing fraud in name of Microsoft it is Microsoft responsibility to investigate and restrict that partner or reseller to use Fiserve name. We had talk with USA corporate as well but at the end they said go to Canada office and complain them, all was useless, they could not explain that they have not scammed our money, just throw some data which had lots of discrepancies as we found while reconciliation done by data scientist. In their Business track software also they are removing some data at their discretion which indicate data discrepancies, when download their data in excel sheet transactions amount are showing in Text format, their Back office in Dominica or Philippines and not proper trained staff or no complete access to them of their third party service provider as well, Their bank in aggrement shows Wells Fargo bank Toronto, when we met to officer they said we have scotia bank tied up with us. We met canada office to their officer who after several complain meet us and at the end some one from remote session in same office skymark avenue as it seems to be a sort of showcase office only when it is needed. I really wants to someone from Goverment to help all merchants who are being Victimized by First Data or Fiserve and their all representative who are not honest and not following code of conduct as payment processors and scamming Merchant money!

I feel that this company is also a scam. They have horrible customer service. They debited $338.99 from my checking account and after 3 days of 2-3 hrs calls to every department couldn’t verify for what and would not return

They are scammers. One of their agent contacted us pretending from our old paymnet processing company. He claimed they are changing our machines as our old ones are outdated. This agent mentioned there is no contract and there will be a flat fee, no etra chrges will be deducted. I was so shocked to receive a lease agreement in the mail with all different charges. I emailed hyder.syed@fiserv.com in december to cancel this service they started on the basis of lies. I have text messages from their represntative when i asked him about lease and service charges. . I didn’t hear anything from them. We made few phone calls and they did care and keep deducting payment from our account. They are scammers.

If I could give zeros I would. I have been waiting on my FSA/HSS spending account card through Healthways since December and I have yet to get it. All they keep doing is putting in cases that have gone unresolved. Flash forward 2 months later I have funds I can not access because no card has been shipped…smh.

Stay away from this company, they are crooks total scam company. Can not get help in any way they just run you around in circles. Reach someone you think is normal then it always ends the same no answers no call backs . I incourage every person with a problem to file a report with bbb and let’s put a stop to this robbery

When is theft not considered theft? Who owns your money anyway?

Often not you and not the people you attempt to give it to, it turns out, if you use Fiserv (formerly first Data).

The last time you bought a coffee or lunch in a café, did you use a debit or credit card? You probably assumed that that cute little card processing machine was transferring money from your account to the merchant. What you probably did not know is that there is usually an intermediary, a “payment gateway” that is supposed to promptly pass that money on from customer to merchant (less, of course, their 2% piece of your pie and a hefty charge to the merchant). Sometimes they do. Sometimes, however, they just keep the money for an indeterminate length of time without explanation. When commercial interest rates are over 10%, this is a potentially profitable strategy for companies like Fiserv.

The credit and debit card industry in Canada generally subscribe to a so-called “code of conduct”

https://www.canada.ca/en/financial-consumer-agency/services/industry/laws-regulations/credit-debit-code-conduct.html

which is supposed to limit their ability to simply absorb payments and provide timely resolution to disputes but it is apparently woefully inadequate. In the case of ……, a new business, all payments made by credit or debit cards have been held by Fiserv without explanation. They chose to neither to remit payments to the merchant to whom they were intended, nor, on request, return them to the individuals who made the payments. They did not respond in any meaningful way to repeated requests for an explanation, other than empty promises to respond later.

Under common law, and common sense, if A intends to pay B a sum of money and C acquires and holds the money without the consent of either party, this is simply theft. Now one can complain under the “code of conduct”, which specifies “If a merchant believes that its service providers’ conduct is contrary to the Code, they may report the issue to their acquirer. …..

The acquirer will review the issue with the merchant, undertake an investigation and respond to the merchant within ninety days.

If the acquirer’s complaint process is exhausted and a satisfactory resolution not achieved, the merchant may submit the complaint to the payment card networks.’’

In other words, every transaction is potentially 90 days free money for Fiserv. And then, you can begin to rewrite your complaint to an independent agency which will start a process all over again.

Still no response from these people after they simply stole our transactions!!!!!!!

I will be looking for another credit card company. They hire people from other countries who can not speak english. I was on a call for over 1 hour and they just kept transfering me to someone else issue was not resolved. This is the worst credit card company I have had in 25 years. They have held my deposts for 1 week and have threatened I need to wait 2 more days for any money.

The string of emails with no resolution from First Data:

” To whom it may concern:

I would like to cancel my contract with your company.

I have not received any support or help in setting up the payment process hardware or software, using clover machine.

I had also called several times and each time I was informed that someone from technical department would call me to sort out the issue. Till date, I have but received any call to transfer the inventory from one software to another, and no one has followed up via email asking if the system was running smoothly at all.

With this kind of poor services, I can’t imagine staying in a contract for any number of months.

Therefore, I’m demanding that you cancel my contract with no charges to my account for cancellation and no charges for monthly fee anymore.

Sincerely,

Anita

Atif .

Thu, May 18, 8:27 PM

to me

Thanks for your Email…!

After your email company started investigating your quer, there were two people who got in contact with you regarding your account issue, one is RM that’s me and second in our customer support, they offered you the resolution but you denied to pay 15$ for upgrading your account.

I will ask my team to give you a call on friday and again update about the upgrade of the account.

You are demanding cancellation of a lease contract which is not possible, as you have signed that contract willingly.

On behalf of my company, I request you that what happened happened, let’s have a new start to move things forward without any hassle.

I am Seeking to establish a long-term business relationship with you.

Cheers

Atif Mumtaz

Manager Priority Customers

Swipe Partners.

Mobile & Whatsapp: (469) 259-9706

Email: atif@swipepartners.com

Website: www.swipepartners.com

Address: 4750 Yonge St Unit 341, North York, ON M2N 5M6, Canada.

Helpline: +1 855-232-9262

5:55 PM (9 minutes ago)

to Atif

This has been 8 weeks since I last emailed you and then spoke with one of your representatives and a supervisor. Your company would be considered a scammer if they are charging businesses under the shield of a contract, and not providing the services that were promised during the sales call and on the contract. As I said earlier, I am not benefitting from simply keeping your machine if I can’t use the software. Therefore, I am asking you to cancel my account effective immediately and stop debiting any monies from my account. I will be taking this matter to my bank, and then to small claims court.

Since the last time I spoke with a supervisor, she had promised me a call back from the technical department to see if they could help me with the software.Till this date, I have not received any phone call, voicemail, messages or email from your office regarding this matter. When your company had to sell this product to businesses such as ours, I was receiving calls everyday, almost 2-3 times a day, even when I would tell them I was busy. Now, after you have gotten acces to my account information and debiting my account on a monthly basis, there is absolutely no response from your side.

This is a scam and is unacceptable. The $15 upgrade that you mentioned in your email is not in my contract. I had told the rep very clearly that I am using Square right now and I will only move to Clover if I am getting the same convenience of itemized software that can be switched over to Clover from Square. He said that it was not a problem at all, and with this contract it will be included. And I remember that he had called me the next day after apparently finding this information from one of his seniors. I confirmed the fee for all the above and he mentioned it was $35 per month only, nothing more.

With unreliable people behind these services, I can’t be staying in a contract for any number of months.

Therefore, I’m demanding that you cancel my contract with no charges to my account for cancellation and no charges for monthly fee anymore.

Thanks,

Anita

Completely a scam company. I signed up for 4 years contract with first data ( now fiserv) and they covertly made me sign 6 years contract for the rental. Are you kidding? Why would I need 2 years extra rental when the contract is over? Not only that, they have so many hidden fees. Dont be fooled by their percentage rates. It’s a big lie and they still gonna charge you for hidden fees you don’t even know what you are paying for

Never sign up with First data or Fiserv

This company allows their sales people to use deceptive sales strategies. My food service company was using Clover, we bought the equipment and we were receiving credit card payments, but the percentage we were paying was high. One day a salesman came to my business, told me I was paying a lot because I was in the wrong tier. He offers to lower the % I was paying and suggested we use WaveIt by MiCamp Merchant Services, and offers to pay the early cancellation fee to the current provider. We signed a contract, but we didn’t sign an equipment lease contract. He offers to overnight the equipment and get our menu ready in a couple of days. A few days passed and we get letters regarding a lease we supposedly signed for the equipment. He put us on a 48 month uncancellable lease for $300 per month!!! With a buyout of 15,000 dollars per POS. We immediately called and told him we never agreed to this lease, He told us he is looking into it, he promised a new contract, he told us there is a new contract in which we will pay the published market price of 1,799 per POS. This Allen B. person delays, delays and delays until he disappears. Now we are 10 months in the fraudulent lease, paying $600 per month and when we contacted MiCamp they washed their hands saying Allen B. was a private third party seller and is no longer affiliated with them. There is nothing he can do because he has nothing to do with Fiserv and the leasing company.

He offered to allow us to cancel our contract with them without penalty. Beware of this company and the third party sellers claiming big savings.

Fiserv, through my credit union, ran an insufficient fund charge not once but three times thereby draining my account… further they then went over my head and paid the amount – I would not have wanted that and was planning on taking care of it myself a few days later – this lead to their suspending my ability to use bill pay and unable to pay any bills as my account was held hostage until I paid them for their mistake or it would be sent to collections; I am on a limited income (SSDI) and cannot afford this and their error in judgment! This suspension needs to be lifted ASAP! It will cost the credit union I use another member otherwise!

I have been scammed by Fiserv and one of their ISO’s recently and would like to get in on a class action lawsuit against them. Please let me know if this is possible, thanks.

I have also found out that at one point I was part of Bank of America Merchant Services. And for whatever reason was told that I was going to be transferred to Fiserv. I recently went to the Bank Of America Branch office to complain about my money that has been put on hold which is not as much as what some have reported on there complaints. But to me it has kept me from paying my bills on time. But Bank of America has dropped them and now Bank of America wants me back with them. But I want no more part of any of them I have chosen Square. I see what I am being charged for and not getting charged for using there process servers plus other hidden charges like having to sign up for validations ever so many months and if you don’t you get charged for not doing so.

Worst company of thieves. You can sign on but you cannot get rid of them. Continue to charge our account after speaking with multiple persons, including lease dept. Got to the arduous end of the process, they cut me off and did not call back even though asked for my number. Continued to charge the account. GO elsewhere!

I will not waste time, first data is the worst company I have ever had to deal with and I am having to still deal with it. I have seriously considered going to the fraud department of the federal government to straight out the ridiculous various positions first data has taken I am not sure yet if I am dealing with a clever fraud operation or not.

your service is not good you do not send monthly statement and never answer phone

Horrible company scammers there in Canada Toronto Ontario, going through brokers, scamming small businesses for their money. I recently signed and changed over with your fast, talking sales representatives from the broker. I made a mistake and changed my merchant service now after two weeks, they are holding 30 K of my money. The risk department has no consideration. If there even is a risk department they were based in the US will not respond to me, asking me questions and want to three months of bank statements now they will not reply to me, nor give me my money I can no longer use my portal for transactions as I will not get the money. I did not know all this, especially with clover first data and changing their name. I did a few transactions everything went through. I did a bigger transaction and they held it now they will not talk to me nor give me my money I keep talking to the broker and they say I’m gonna get paid, but I never have yet. It has been almost 3 weeks and nothing in reply. The American government needs to come down on these crooks for good and I’m glad they got sued for all their money, and I hope they lose everything the people working for them. Yes I understand. They have a job and getting paid, but they should have some morals. The American government should get down to business with these people and I’m so happy for the people suing them for millions of dollars for overcharging because they are fraudsters in scammers and they will pay for everything they’ve done sincerely a small business in Toronto Ontario.

Do not use this company!! They freeze accounts that have been with them for years and provide some of the worst customers service imaginable. Incredibly rude customer service. Tens of thousands of dollars have been frozen from my account and I’m not sure when I’ll get it back. Based on other stories from previous customers, it’s not looking good.

Ee have been in business for 35 years, Huntington recently set up our merchant account for us, the first transaction we ran was flagged, all legit sales, we provided fiserv with everything, our product is gone, they have our 9,000 and said that they are holding it for 60 days upon further review. the huntington merch rep now conveniently wont answer her phone and we cannot pay our bills and our employees this week before christmas. If anyone can help please let me know!!!

Don’t do business with any of these companies; Fiserv, First Data Merchant Leasing, or First Global Leasing. They are all owned by Fiserv. They have committed fraud with my business. We ended our contract and they couldn’t with draw money out of my account as FDGL SO CHANGED IT TO FDS and withdrew money without our consent or permission. Terrible fraudulent company. Stay away from this company and any company that associates with it. None of their phone numbers work. They give false phone numbers to banks like PNC! it is impossible to get ahold of anybody because they will tell you that you don’t have an account when you do. They are a fraudulent company! They charge exorbitant prices to lease a terminal that could be bought a 100 times over! Big Ripe Off!!!! Global Leasing, First Data Merchant and FISERV are all one company and are commuting fraud.

One of our customers asked if we would resell his 10 Clover Duo complete systems for them. Fiserv/ First Data told them they had to buy all new systems if they wanted to use a different credit card processor. They paid almost $2000 for each system, these were not “free” for using their processing service. The systems were not even a year old. No one will help or even answer questions as to why these can’t be used by another company. Even if they agree to use the original cc bank, Clover refuses to allow people to reuse them.

I know people who work in the concessions business who say that they can wipe these units to be reused. Many sports and entertainment venues that use Clover are able to update regularly and are not forced to purchase new equipment.

What a waste! Are we expected to just dump them all in landfills?

Even after 8 1/2 months, I have still not received the legitimate release of the Reserve Account funds totaling just under $13,000 from MiCamp. I complained to Fiserv who subsequently sent me a letter to confirm the funds were released to MiCamp, even a 2nd time just last June 7th, 2022, and yet MiCamp won’t release these funds to me. I filled a complaint with the BBB and will also with the FTC, I have sent various emails to MiCamp with no response and zero customer service. Fiserv originally responded because I sent a Demand Letter from an attorney whom I hired. My next step is filing a lawsuit against this company for the return of the funds, back interest due, attorney fees and damages. This experience with MiCamp has been a disaster and I strongly encourage anyone considering this company not to do business with them.

I called customer service and they could not find my acct.. Absolutely could not understand the tech and after 10 minutes of trying to get customer service and giving all my info i hung up. Now I switch bye bye

I told that i could keep an account on hold fir only $5 because i wasn’t using it. First thing they did was charge me a $125 fee. I then closed the account and they refused to refund any of the money. Gave me the run around.

I made a contract with SDCCU bank, but they used Clover for merchant services and Clover uses first data. I decided to move to a smaller bank because it looked like a good deal with what they were offering over at San Diego County Credit Union.

On the first day of using these new terminals my first transaction, made on November 24, was for $1 and we saw that it worked but we didn’t see the deposit because normally it gets deposited the next day. So I continued to make charges with the terminal with no issues processing thousands of dollars per day until I noticed there was no deposit into my account. ( A total of $21,000 ) I got ahold of Clover and they said there was a security hold of my account. I was left to talk to their risk management department (someone named Terrance) stated that I needed to fill out some extra documentation. I finally called on December 6th, and they stated that my funds would be released within 24-48 hours. I then got a Letter from First data, which was dated the 2nd of December. I tried calling and was only able to leave a voicemail to Mr. Justin Benbow and all he stated was that he was going to conference with them on the 14th. I called on that day, no one answered. Ten minutes later Mr. Justin Benbow, stated that they were closing my account because of supposed ” Potential fraudulent charges.” I didn’t know why they were doing that because I was just trying to do business with a local bank. They stated that it was within their jurisdiction that they could hold my funds for up to 60 days. At this point in time, it has been more than 60 days and I can’t talk with anybody from the first data. I then spoke to Mr. Tony Rodriguez who was very aggressive. He stated that I would not get back my money and that my business was at risk. He also stated that he did not care. I am missing the $21,000 that rightfully belong to me still. I also stated that this was killing my business because I had no cash flow. He stated he did not care. I can’t get anyone to help me. These are a bunch of criminals and thieves who only use your money to make more money. I understand that this is a business, but what they are doing is stealing from people for no reason.

For several weeks first data has been stealing a large percentage of income from me. Clover reports show 1 figure that’s supposed to be sent directly to my bank, instead first data sends me much lower numbers. So far in the last 5 weeks they’ve stolen over 12k that I know of. At first I thought I was going bankrupt or tons of gift card clients were coming in. No turns out you cannot trust your merchant processor. I’m not only a small business but I’m a single woman who currently cannot pay her buildings rent or bills because of first data. I want my money back.

Fiserv took 15% of my total profits last month. Only 68% of that was actually shown in bank statements. There is literally 32% fees, which are simply missing. It is time to drop this merchant. I would rather pay the early cancellation fee that continue to be robbed by these guys every month. To top it off, they planned on increasing my fees by 0.10% across the board for all card types, and I had to call them to tell them I am not ok with it, or they would just make it part of my terms of service. So basically, If I am not watching them like a hawk, they will try and pull a fast one on me without me noticing. What the hell is this company?

Bunch of criminals work at First Data or their new name fiserv. First the salesman lied to me telling me the equipment was free, no charges. Then after I got the machine, turns out I have to pay for the machine for 48 months. They also told me you only need a internet connection to hook up the gate way. turns out , I needed a landline to hook up the gateway. So, I decided to return the equipment to First Data and cancel the equipment, than 6 month later, they tell me they did not receive the machine, I sent it in a return package they sent me to ship it to. They said they will need to charge me for 4 years to pay off the machine. I said ok reluctantly because I did not want to damage my credit, it is now 6 years and they are still charging me for the machine every month. Tried calling them multiple times, but cannot get in touch. These guys are outright criminals. Don’t deal with these guys, they will steal your money and hold your money for months before paying you. Get more reliable company like Square.

Predatory Company – AVOID! FISERV emailed me a notice to return the equipment otherwise I would maintain liability for the lease. I followed their instructions and they continued to draft my account. I stopped allowing the draft and the collection calls started. I said if I was still bound by the lease then send the equipment back. They replied to my BBB complaint with lies by stating the email notification stated specific warnings. I emailed them back showing the original email, they won’t respond. They only have collection call me with the same line. I am now paying on a lease and don’t even have the equipment. Stay away from FISERV at all costs. You can reach a sales rep in seconds, their customer service is atrocious. It is so difficult to navigate their automated answering phone system and when you talk to a customer service rep they are completely useless. They just give me addition email addresses that I have to reach out to (to which no response).

The worse!!! I had over 11g taken out of my account because they said my TIN/FEIN was incorrect! They said the IRS required them to do so. The IRS doesn’t have my money and 1st Data says they do but don’t know.

I’m a sm business that got nothing from the pandemic..now this. Going to shut down my business. I can’t get anyone to help me…

Do not do business here.

Beware this merchant Service has been in litigation with the Federal Trade Committee. For scamming customers I was charged twice for equipment I never purchased. Also charged $100.00 for collection fees.

Three words. Legalized scam company. Last year, Bank of America partnered up and handed their customers to Fiserv (First Data) for merchant services. I am absolutely FURIOUS at my own bank to do this to us. The company practically AND SECRETLY signed us up an additional contract without our knowledge and we were paying for unnecessary fees and equipment lease payments. Took us 3 months to cancel because they kept beating around the bush and sent us on different call departments that could hardly speak English.

WE FINALLY GOT RETURN LABELS TO SHIP BACK THE EQUIPMENTS, AND THEY SAID THEY NEVER RECEIVED OUR EQUIPMENTS UNTIL WE THREATEN TO BRING THIS TO COURT AND SUE THEM. DO NOT!!! DO NOT!!! DO NOT GET FISERV!! SCAM. COMPANY. TAKES ADVANTAGE OF SMALL BUSINESSES.

Sent a written notice and called and never had my account cancelled. They’ll bring you through multiple loopholes and charge you.

worst company i have ever dealt with of any kind i am 77 years old and have dealt with many good people but this is not one of those i have always maintained perfect credit when these people want you pay charges you don’t owe they immediately threaten to turn you over to the credit bureau i have paid them way more than originally agreed on and paid my lease off way in advance to get rid of their deceptive practices , for approximately 3 and a half years i paid them without ever using their products or services even after they agreed to cancel my contact within 2 weeks after signing also it is almost impossible to get them on the phone and when you do they pass you from 1 agent to another and you never get one who acts like they know what your talking about if you do business with them you will be signed to an unbreakable lease and even if you never once use them or their equipment you still have to pay dearly to them and they throw charges on you that is not in the contract i was never late paying them but i had no choice or risk a negative report on my credit which is otherwise perfect. i understand they are being sued by several companies right now , i would sue them and have legal grounds to do so but the cost to sue them would be more than i could get from them and they realize that

I strongly advise not to do business with this company. We made a huge mistake switching to them. Shortly after signing on we started getting false declines and had several customers that double paid. Called First Data and they blamed the consumer or user error which was an easy cop out. I could see that on one false decline but 5 in one day out of a total of 40 transactions? We made a mistake of ordering a second terminal which we realized we wouldn’t need after. They refused to take it back and gave some BS answer on how it was programmed for our business. These guys are crooks, they see nothing as their fault. DO NOT DO BUSINESS WITH THEM PERIOD.

Very disappointed to see that this company, though out all these lockdown, knowing there is no trading going on, are still happy to take your money. Absolutely disgusting.

We recently became a victim of First Data’s unethical tactics. We had a bot try and run several different card types over 65k times. We were told that we were not PCI compliant nor did we have security measures in place at the time. All which were false.

This has been a nightmare for my wife who has put all her blood sweat and tears into her 9+ year business to have it come to this. They took every single cent she had in her business account. Forcing her to have to close her business. All in a pandemic no less.

After 10 or so calls to FD we got nowhere. Just the run around. We don’t have the money to sue and don’t know where else to turn. We’ve reached out to local news stations, anywhere to shine a light on this horrendous nightmare. Companies like FD should not be able to get away with this.