Global Payments Overview
Founded in 1967, Global Payments is a large, publicly traded credit card processor that operated under the name “National Data Corporation” until 2001. Global Payments has offices in the United States, the United Kingdom, Canada, Europe, Spain, Russia, and the Asia-Pacific region and recently acquired U.S.-based direct processor Heartland Payment Systems. Global Payments serves as the backend processing network for a large number of major ISOs, including North American Bancard, EVO Payments International, and Total Merchant Services.
Like other large direct processors, Global Payments has a diverse product lineup that allows it to serve nearly any type of business. The company’s offerings include retail, mobile, and online payment solutions, major mobile wallet acceptance, a smart dispute management tool, scalable payment platforms (via OpenEdge), cash access for gamers (via PlayerCash @dvantage), and fundraising tools for non-profits (via Greater Giving). Global Payments sells its products directly and through ISOs, banks, associations, and a value-added reseller program.
Global Payments is the largest of several companies named in a Consumer Financial Protection Bureau complaint that was filed in March 2015. The complaint accuses Global Payments and its subsidiary businesses of processing payments for a “phantom debt” scam without conducting due diligence as to the true nature of the scam. The outcome of the CFPB’s complaint is still pending at this time. Global Payments also received some negative press following a 2012 security breach that compromised the data of up to 1.5 million cardholders. Global Payments stated that the breach has since been contained.
At a glance
Location: Atlanta, Georgia
Acquiring bank: Wells Fargo, BMO Harris
Phone number: 1-770-829-8000
E-mail: Contact form here
Global Payments Promotional Video
Online reputation and reviews
Like any other large company, Global Payments has several hundred complaints on various consumer forums. Generally speaking, however, the company maintains a lower complaint total than its competitors that are also direct processors. Complaints about Global Payments tend to cite the company’s three-year contract, early termination fees, hidden fees, and poor customer service.
Legal actions and lawsuits
Global Payments is currently the subject of an April 2015 Consumer Financial Protection Bureau complaint alleging that the company processed payments for a robo-call phantom debt scheme. The CFPB claims that Global Payments ignored clear red flags about the scammers’ business practices and directly profited off of the fraudulent scheme. This complaint has not received a resolution at this time.
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