Harbortouch Customer Reviews

Harbor touch is a terrible company to deal with. As a small restaurant/bar owner, I can tell you from first hand experience to stay away from this company. They will use they’re large extremely confusing contract to trap you into significant payments if you try to switch to a different POS. You will be trapped trying to buy out your contract and they will make every effort to ruin your credit if you refuse to pay their RANSOM!!

Our business closed in Dec of 2022. Today is 02/13/23 and I STILL CANNOT GET A CLOSE OUT AMOUNT TO PAY to close out our account. I was not disputing any charges – I was simply wanting to pay to close our obligations with Shift $/ Harbor Touch. I was issued 6 “ticket numbers” between 01/09/23 and today (representing each time I called). I am not impressed and I now understand why everyone in our area is switching to TOAST or CLOVER. I wouldn’t use them again if we ever reopened. They have poor communication within their company.

My comments may be common to all processors. It just so happens that I am moving on from HarborTouch for the reason that I don’t think they were flexible enough to accommodate my restaurant needs. However, the real issue is the termination date. I gave notice that I was terminating my agreement before my agreement expiration date which they automatically renew if you don’t give notice. So I made sure I was two months ahead of that date. I tested out a SkyTab product and by the very fact they sent me that device they extended my date by 12 months. The rep I spoke to said that the original agreement usually supersedes the individual agreements; however, management over ruled the Reps so that they could get additional fees even though I packaged up the equipment to send it back in March. So be forewarned before you get additional equipment, it will extend your additional termination date. Buyer Beware.

Do not use harbortouch total nightmare. Be prepared to be on hold for hours to talk to anybody. About anything. Batches are supposed to go to your account next day. But will take days. During prime time could not process credit cards lost lots of business. Do not even think about closing account they will not work with you and will send you to collections even after you send equipment back they will still try to charge you for it. I was greatly affected by COVID but they don’t care. Saw their add on bar rescue show on tv. Biggest mistake I made.

Using the lighthouse system for a year, constant problems. System shuts down, looses tickets in payment process. Discontinued their gift cards without any notice. Updates with no notice or explanation that completely alter reports and how tills are run, so neither the manager or the employees know what to do. Recently we have noticed descrepencies in totals of tickets, visa tip totals, etc. Are they skimming money? I am on with tech support every couple of days and the problems persist

From the 1st day of install up until I cancelled the contract it has been nothing but issues on a daily basis. System would freeze up for no reason, even tech support didn’t know what was happening. Trying to run a restaurant is impossible. Trying to get an answer is also impossible. Robert Terry, a representative-doesn’t reply back to emails or phone calls. This POS should run out of business.

Save your time, skip the POS and look for one that will suit your needs.

I would advise anyone who is not a finance or legal professional to stay far away from this company. If you do not have the time or inclination or experience to understand all of the T&C’s – do not get locked into this company. They have excellent sales people who don’t tell the whole truth – they make the system sound like it can do everything – including walking the dog. It can not. They will auto-renew your contract – watch out for this! If you stop using their POS POS (don’t get me started on the absolute blah this system is – and we have spent hundreds of hours with their Tech Service – do not believe them when they say their ‘software’ will work with Quickbooks – it absolutely does not. You want to email a report? Good luck!) So you finally say – this isn’t helping my business – to find out – they auto-renewed you and you can’t get out. You send back the useless system and then they even charge you a Non- Use fee of $75 a month. So to not use this ‘system’ we are getting charged over $200/month. And if you ask for a cancellation – keep track of it because you won’t get it the first time, and there won’t be any record of your request in the customer service file. We went back to an old school cash register and once we get out from the nightmare of Harbortouch, our business will be much more cost effective.

My pos system doesn’t work last 4 weeks and I’m calling them every day they telling me is gonna be fixed by tomorrow or some one gonna call you back they never calling back or fixed my system I can’t believe is 4 weeks they keep lie to me and today earlier they told me again some one gonna call you back in 3 hours and again no one call me I call them and they told me give us 48 hours this is really how I can trust you guys telling me same think last 4 weeks this company is like nightmare I don’t recommended 😡

This is a very bad company overall! Please be very careful doing business with them. After I found out their shady fee charges, I decided to cancel my contract and returned the POS system. Up until today I still have to pay for the “unknown automatic renewed contract” that was locked in by their own terms. Even that you returned the POS, and asked them to cancel your service, you still get charged for the monthly processing fees, and worse a slap in your face with a yearly “Regulatory Compliance Fee”. Best recommendation is stay away from this company at all cost, go shop somewhere else.

I found this site while looking for a different processor other than Harbortouch. I would not recommend them to anyone. I have an S corporation which is 50/50 ownership. The other owner signed us up with Harbortouch and for yrs there were no issues. One day the credit card machine was no longer processing the batches so I called and they wanted a form filled out to process and pay us for those transactions. The other owner (ex-husband) was MIA so couldn’t sign the form and they refused to accept mine, even when I sent all the incorporation documents and the signatures/authorizations for the business checking account, in which the payments and fees were processed. They said I had to open a new account to ensure they had my signature. I was told I would then receive the past due payments on the account. They also increased my fees under the new contract stating the old ones were outdated, and didn’t say anything about the 3 yrs auto renewal when I later went to cancel. The old credit card machine (that malfunctioned) would need to be sent back and I would receive a new one. I urgently needed a functioning CC machine to run my business so I completed the paperwork. What they did next: 1) charged my account $450 when my employee didn’t send the broken credit card machine back fast enough (they did refund it when I sent it back after that). 2) refused to give me the payments that didn’t batch due to the broken machine (approx. $3000). 3) In addition to the higher charges from the new account, they continued to charge the base fees from the OLD account. Multiple emails, phone calls, etc and they refused to do anything. I finally had to close that checking account and open up a new one for the fees to stop ($450 by that time). Then, they charged me $25 to update that checking account number on the new account.

And, they DO charge a yrly $89.95 PCI compliance fee (per terminal! and they charged me for the one I returned AFTER I returned it.) They also charge a $79 yrly fee AND their charges are much higher that what’s listed in the description on this site.

Don’t believe what the tell you. Lies Lies Lies There are fees that they don’t tell you about. Their customer support does nothing. I swear its middle school kids.