International Bancard Customer Reviews

We were forced to use International Bancard through a software provider, Phorest. When Phorest switched processors to Stripe in October 2023 International Bancard continued to charge us $19.95/month for one service that wasn’t used and $16.90 for another service that wasn’t used. In total we were charged $223.58. When we called them they investigated and verbalized that there would be an refund. However, when we didn’t see a refund, we called back and management apparently denied the request. I would estimate this company made $10,000+ in service charges and credit card processing fees over the several years we were a customer. And then to get greedy over $223.58 is a pretty wild. I’ve never had a customer support experience that after-the-fact denied a request. Pretty uncommon (and shady) business practice.

2 things. They have mis-charges. They charged me extra fees that they weren’t supposed to. When I called to get an explanation they continued to promise to call back, but never did. They did finally resolve the charge but never did call back or give an explanation.

Second, they did not fully explain PCI compliance. I had no idea what this was or that I would be charged for it. They did not include this charge on my statement so I didn’t catch the charge for months as it was being taken out of my bank account and I started to realize it wasn’t matching my statement from them. I called to get this resolved and it took several hours on the phone as they had me registered as the wrong kind of business. I am honestly not sure if I still did things correctly or I even needed to do this for my business as I don’t handle the credit cards, it’s all through a 3rd party app. I lost hundreds of dollars over this and my business is so small I only make a few thousand dollars in a year.

No one will respond to cancel my account. Person who signed me up “Gus” excellent response rate but when trying to cancel critics chirping. No response with customer service either on simply even answering how to go about it. Beware DO NOT sign up with them. Also they have a three year contract and fee to cancel. Mine does not because i asked But read the fine print.

THY STEALING MY MONEY FOR OVER 14 MONTHS CHARGING FOUR TIMES A MONTH $22.95X 2 AND 34.95X 2 AND WHEN I CONTACT THEM THEY SAYING GONNA CALL ME BACK DIFFANT RELEASES NO SOLUTIONS FRAUD CHARGING WITH NO SERVICE PROVIDING