Intuit Merchant Services Customer Reviews

DO NOT sign up for Merchant Services through Quickbooks.

It’s a nightmare and there is NO help from them when you have an issue.

I’m currently dealing with them charging our business account for a service we never signed up for. I have been on the phone for over 2 hours trying to get the issue resolved and it’s impossible.

Meanwhile, I have payments from customers sitting in delayed status for no reason, double charges for ACH fees, and NO ONE at Intuit who is capable of correcting the issue.

Add to all of that – Merchant Services absolutely bogs down the quickbooks program. It crashes several times a day, freezes up, and is so slow it’s almost unusable.

I do not recall it being a major headache to set up the merchant service account but today’s lack of support was astonishing. After three phone calls and two chats; I finally found someone who knew exactly what I required and how to find it. On the negative side; I still never received a direct phone number to merchant services or email contact details and hope we never had a major issue as they clearly have no desire to deal with their clients.

Seems to be the thing. I have used the payment solution for the past 5 years. Never really had any big issues. Then bam. My account gets used with charges and scams and no amount of calling, chatting, emailing. Anything! Gets anything resolved. They put all the blame on you and want you to be responsible for paying them. Even though one of the fraud department reps looked into my account and could tell it was fraudulent activity. We agreed to close the merchant account which left me hunting for another option in a limited amount of time. The rep told me not to worry about Any charges as he could see the account that was used to charge almost 17k was fraudulent. I assumed they would handle any further issues with the fraudster and their bank. Okay. Time goes by and I moved on to completely new software and merchant service. No longer use qbo or anything associated with them. All of a sudden I receive an email stating I owe them. Calls were made to me asking that I resolve this balance (I had no balance) then I received a snail mail letter stating I owe them and it’s going to collections if I don’t pay up. Before I could even try and formulate a plan to resolve this, it was put on my credit file and dropped my points significantly (I have no debt on my credit file other than my ongoing cc’s and mortgage and such. But nothing owed or negative until now. It was a total nightmare dealing with these people. They were rude, demanding and non concerned about what I went through dealing with this with my business. Totally unhelpful. The attitude from the beginning was crazy. Getting any kind of documents is unreal and impossible. I tried to get what I could for police, bank and lawyer. Only to finally receive an email saying files can be subpoenaed at such and such. And that took me near twisting arms to finally get. I’ve dealt with them for 5 years and then this. Several times over the years I had some small issues but moved on from it (really because not wanting to have the hassle of moving over to a new merchant or program. Looking back now. I wish I would of done some research on intuit. The payment solutions anyways. I would of NEVER gone with them. I still receive emails saying my business owes a balance when I do not. I have reported them on every site I can. I’ve called an attorney, disputed my credit file, reported the fraud and intuit to my local government and will continue to persue anything I can to make this go away and hopefully help others that are having such an awful experience with them..

MERCHANT HERE

This is crazy! A customer disputed a payment out of an honest mistake. She tried to fix it, and her bank said it was in process. On my end, I submitted all required documents: Customer’s signatures, receipts, etc. I get a communication from Quickbooks saying the case is closed (against me). I called for an explanation and nothing, and when I ask for an explanation, this is what I get by email: “Although the merchant provided name, phone, email, and address, compelling evidence was not met: name and address do not match cardholder details. Email could not be verified. IP address was not provided. Documentation does not prove the cardholder is in possession of and/or using the merchandise. Per Visa re-presentment rights for compelling evidence, minimum requirements not met.”

The text above not only is full of crap, it even has typos! Looks like someone just typed it, but it has no essence. How am I supposed to submit an IP address, when they did not ask for one? “Documentation does not prove the cardholder is in possession of the merchandise”. I GAVE THEM A SIGNED INVOICE FROM THE CUSTOMER THAT SAYS ORDER IS COMPLETED AND CORRECT.”

There is no appeal process, no detailed explanation of how this happen. So now I have to invoice the customer again (just because she is cooperating), pay all the merchant fees again, etc. I will probably have to go to the State Attorney General and denounce them for fraud? I think I am going crazy here.

Merchant Payment Chargebacks – Intuit (QB) allowed a consumer payment of over 6K to be reversed without cause. I had a contract, notarized agreement and copy of License to how approval of charges. Not only did they reverse my payment they didn’t even bother to help with the process.

A vendor reporting here: Intuit Merchant Services is an absolute nightmare. Nothing functions correctly. Endless errors and nonresponsive website pages, errors when I try to set up an account (it thinks I already have one) or reset password (never get the email to do so, and no, it’s not in my Spam folder). Don’t tell me to clear my browser cache or change browsers–every other financial and business program I use works fine on this browser. I can’t access tax forms or set up a quick-pay link to my bank, must wait a week for you to deposit the payment into my bank account. One of my clients changed to your service and I’m ready to drop the client because of it.

These guys are crooks, they will sink your business in a hurry. Don’t use them use somebody else,Oracle comes to mind, you will receive no empathy from these guys they are horrible, like ticks… there customer service is , it’s all about them not you they should abandon the attempt to be any sort of service and join the ranks of fraud and scammers. If you ever have a problem with them it’s all gridlock no action…. Be happy with my 30,000 of funds you hold and fight to keep for almost a month.

If you use the phone with these folks you are an idiot, bottom line is they are fraudsters, you don’t matter only them…. You ready for the red tape, the inept company will gladly do everything they can to put the screws to you and your company… trust me beware…. They are worse than any company you have ever dealt with… you have been warned!

We have had a horrible experience with QB Payments, certainly unethical and aside from signing away our rights in their contract likely illegal. We processed a bank wire transfer through them over 6 figures, the funds were secure in their clearing bank withing 24 hours, they have now withheld the money for NO reason for over 30 days. Trying to deal with them is IMPOSSIBLE. They have become a horrible unethical company, our advice would not to walk but RUN. Could not be worse.

QuickBooks Merchant Services want to know my personal business before they will release my QB payments into my business account. Negatively affecting my small business. ILLEGAL. Will turn complaint over to the SBA. Discrimination. I am a woman owned company!

**Also hidden fees…

What all you people need to know is RISK and that is first you should never handle large amounts of money through a third party! Places like Intuit are the ones that handle the large types of transactions and associate a fee with processing the transaction. What people like Intuit are scared of is the word Chargeback. That means the person whos the card was charged, files a complaint against any charges that were made. So they panic immediately for the only reason they are under suspision that they are going to be the one’s holding the debt on the disputed amount. The buyer’s credit card company will literrally pull the money out of Intuits bank account (Chase) and then Intuit will attempt to go after you. They are scared that once the money is in your bank account either you will put a merchant hold on their merchant id or close your account.

Secondly people on this planet are dumb point blank. They are lazy as well. They do not (a very small percentage) actually do background checks on anyone. They will get a $10k order from Nigeria and think nothing of it. And then boom! Everyone knows that Nigeria is like the top scam country in the world! Thats the problem in this world they hand out credit to any stupid moron on this planet.

Intuit loves to play games left and right. They will hold your funds for over 6 months and litterally steal it from you making up some bs reason saying you lost the chargeback dispute. The second you demand documentation from the cardholder’s bank stating such (and the buyers bank is legally required to submit documentation and state the reason why you lost the case) Intuit will refuse to hand over that documentation. You will spend hours on the phone talking to one moron, the next day over the same topic with another idiot, and still nothing gets done.

When you deal in business, (1) you have to know who your customer is (2) what your selling (3) what if that buyer files a chargeback (exactly what is going to happen and what your financial losses are (4) how do I lessen my exposure and expense to filing disputes.

The fact is that the banks and credit card companys are the real scam artists in this whole credit card processing scheme. Intuit is well aware of it and is part of that scam. If you do large transactions, then consider safer methods of transfering money, especially look into the ones that do not involve a third party. The more people who get involved in the transaction, the more complicated things get. Dont ship or release anything until the money is physically in your possession and never before!

Intuit does not care or any other company care about you, they only look at their risk and also say if or not they are making money from you. The whole credit card scheme as a merchant is a whole scam. Buyers can file chargebacks at any time for any reason. Even though its the buyer’s bank that has to review and should be going through procedures to see if the claims the buyer’s file are valid, they dont! There are documents called bank documents or issuer documents in which clearly state what the buyer had told their credit card company into filing the dispute. 99% of those documents are complete lies made by the buyer. Their banks dont care and even if you even call them out on that fraud, the buyer’s bank just pretends it doesnt exist.

Unless you take legal action against anyone and everyone who defrauds you, they are going to look at you, laugh real hard and then continue as if nothing has happened. Buyers deliberately file fraudluent disputes on purpose to steal and the banks know this and purposely turn a blinds eye to it. Until merchants start filing complaints with the FTC and the attorney generals office against these banks, things will only get worse.

Look at Banks like Bank of America and Wells Fargo ripping off their own customers on a daily basis. Every day you hear it in the news, its because they think they can get away with it!

Holding large amounts of payments for a small business. Causing overdraft in bank account. Outrageous! Similar to the United Healthcare scandal.

Our company receives a substantial amount of our invoices via credit card per year . In February of 2020 we were quoted a better rate ( via email) In February of 2022 we discovered we were being charged a higher rate than we were quoted . After calling numerous times , and our case being sent to escalation department they finally admitted they have reviewed the account and see their error. Another month has gone by and I have contacted them several more times trying to get our account credited back the over charge fee . Which is over $3,000.00.

I have repeatedly been told some one will call me back within 10 minutes or within the next hour . Sixty seven days later , total of 7 phone calls, over 8 hours of logged in phone time (mostly on hold ) we still do not have our money refunded . To make matters worse , I have never received ONE returned phone call from merchant services . I have always initiated the calls where I have to recap the entire issue for the first 20 minutes . . I will call

them ONE more time today. If i do not have my issue resolved we have no other choice but turn this over to our legal team .

I have contacted Merchant Services numerous times for an issue where I want to change a phone number and I ask them to call me with a verification code because I cannot receive texts on a landline phone. The call never comes. Merchant Services support was a waste of time. I will have to remove my account due to a lack of adequate support for this service.

As stated in some of the comments below, QBMS had approved my merchant account and had my debit card to deposit funds into. My first charge of 10K that was made to my account didn’t go well and have been dealing with it since late June. I have tried to resolve it the way I was instructed and it was embarrassing not only to me as well as my relationship with my client. I will now have to wait til March 2022 for it to be reviewed again. This doesn’t guarantee me the funds. My next step it filing small claims suit against QBMS. I have now set up an MS account with my bank and is seamless.

QuickBooks merchant services is the absolute worst I have ever dealt with. They could not get anything right after being on the phone for 4 days with them. Money was never routed to the correct bank yet the fees they charged always seemed to make it to the right account. I would not recommend anyone using this service.

Don’t bother wasting your time with Quickbook Merchant services, they aren’t the worst but they are close. Have had enough of them (1) they keep screwing over merchants by mysteriously losing chargeback documents, (2) you go 120 days plus until you get your money back where as most companies give you the money back, so you have to keep track of everything you have disputed, and 90% of the time Intuit mysterously forgets to refund your money. (3) every time you call for documents, be prepared to call 5 or 6 times wasting hours plus, because Intuit loves to play games. They will pretend not to have the documents you need to defends the case and most of the times the chargerback codes or reasons are wrong, and then after you lose the case, they had the docs the whole time (3) they are highest of all services because they are backed by the con artists Chase and (4) they have no automatic credit card processing. Everything has to be done by hand, intuit is too cheap to have automatic credit card processing, so you have to chase deadbeats down that cards have declined. I’ve had it with Intuit

Froze my account at “their discretion” while over 7k in invoices were paid and waiting to be released. I was told that I would need to wait 270 days for it to be sent to the state as unclaimed property to receive it. They wouldn’t tell me why that it was just a business decision. So I either go to my customers and look like an idiot or I wait almost a year???

Dont bother with this company. They love playing games when you need documents to prove a case. They love sending you the wrong documents or copies of the same ones you have over and over again. You’d think they’d know the difference between documents, but incompetient morons is what they are.

totally outrageous fees. At first, I was only paying .50 a check transaction now they want 10% or a monthly fee and 3.00 per check deposited. How do you go from .50 to 10% or 3.00? I’ll never purchase an intuit product again. I hate this company I wish there would be another bookkeeping product that can complete with their books