Merchant e-solutions Customer Reviews

This company is terrible when it comes to Customer Satisfaction. They have been our Credit Card Processor since 2008! The fees have increased with an excelerated rate over the last few years. We are now at 5-7% fees on any credit card payments being processed. Because of this I called to close our account. I was told there would be a $500 Penalty to close the account. They stated we are under contract. This is totally incorrect. The original agreement that was signed was a one year agreement! How can they get away with this? Beware of this company!!!!

This company is the worst I have been with them for over 20 years this company is highway robery no one help you period talk to ten different people all help you in a different way

But can never fix the problem got a new terminal have downloaded over ten times still can’t get it correct calling the ceo tommrow mike rouse this company owes me a lot of money be ware it was bought out buy the Japanese two years ago the owner

Owns Toyota of Japan we are all being screwed I’m not joking !!!!

Long-time Merchante-Solutions client (10+ years). We’ve waited 7 days for them to call us back, calling them 4 times ourselves trying to reach the correct human. For some reason, they play interference with every phone call and won’t let you reach the right person. Rude customer service who claim “they’re doing everything they can” when virtually nothing is being done. Claim they will respond by “end of day” then “within 72 hours”, meanwhile our company is completely SHUT DOWN because we can’t use this processor anymore. Do you know what it means to an online company that suddenly loses it’s credit card processing ability? That’s like $400,000 in lost sales (already) growing every single day. Now we’ve got angry customers lining up, calling us and attacking us when the real problem is Merchante. We’re dumping this company forever. Be advised – they really don’t care about you as a business, even if you’ve processed millions in credit card payments. They don’t care if you lodge a complaint either. They don’t care about you at all. Be warned – use somebody else. We will happily join a class action suit against this company, which we think is sure to happen.

I went for almost 2 years without a charge going through their system all while paying their normal fee plus a NON PCI Compliance fee for almost 2 years. This business has no respect or conscious when it comes to helping and protecting it’s business owners. NEED TO KNOW 1. EVERY Processor has a different and individual PCI compliance hoop that you have to pass. I have passed many PCI compliance test and have certificates but they did not honor it because it was not “Their” PCI Compliance. We cancelled the service today and want to warn everyone to be on the alert. Such a scam that when your account becomes inactive for so long, they don’t notify you and just keep on Charging. If my new bookkeeper hadn’t of caught and questioned it…we would still be paying an atrocious fee. MERCHANTE…bull foot.

I have been a customer with them since 2012 – I never had a problem except for today. I have been calling the customer service department for help since 8 am was told at one point I would become a priority since I am not able to run cards for our business. Nothing no callback, I am again sitting on hold forever and nothing is being done to correct the issue. Once again press 1 and someone will get back to you. yeah right

I was on a 3-year contract with specific fees. They then added a new “business hub fee” and simply started charging it, claiming I was now getting more services. They agreed that I never asked for the new services, and was not making use of them, and that they were not in my contracted fees, but refused to remove them.

After trying 3 days to reach a supervisor, she told me that the fee “replaces” another fee I had been charged (but was still higher), except that they charged me both the new fee and the one it supposedly replaced.

I was twice put on hold to talk to a supervisor, and both times disconnected after a wait on hold.

They used to have decent customer service, but they have really become impossible.