Merchant Lynx Customer Reviews

Rabia is extremely unprofessional. Terribly poor at her job. There is 0 transparency.

Rabia is extremely unprofessional. Terribly poor at her job. There is 0 transparency.

they must be democrats because no republican would steal money for a honest business like they do merchant linx is one of the biggest rip offs there is so much stuff that they have done wrong in 3 mths i’ve been with i can’t list it all

This is the worst company to work for under paid and no benefits and the better you are the faster they get rid of you they get intimidated by your intelligence!

Merchant lynx keeps charging me random outrages charges, I canceled my service and still they deducted very 500 dollars from my account

I HAVE HAD THE WORST EXPERINCE WITH THIS COMPANY , THEY ARE HOLDING A LARGE PAYMENT FROM THE STATE OF WISC FOR A STATE TROOPER CAR WE REPAIRED, THE STATE PAYS THERE BILLS BY CREDIT CARD AND ARE HAPPY WITH REPAIRS AND CALLED TO GET IT PAID FOR BY CREDIT CARD FOR THEY DONT WRITE CHECKS ANYMORE, MERCHANT LYNX TOOK IT APOND THEM SELFS TO HOLD THIS MONEY FROM PUTTING IN MY ACCOUNT, SAYING THAT MY ACCOUNT WAS NOT SETUP TO TAKE THIS BIG OF A PAYMENT, I HAVE SPENT HOURS ON THE PHONE WITH A RABIA AKRAM TRYING TO GET MY MONEY AND STILL HAVENT GOTTEN IT, SHE HAS LIED TO ME ,IS VERY RUDE AND JUST KEEPS JERKING ME AROUND, I WOULD NEVER RECOMMEND ANYONE TO WORK WITH THIS COMPANY.[ BELIEVE ME I AM MORE THEN PISSED ] AND AM GOING TO LET EVRYONE ONE I KNOW HOW THIS COMPANY WILL SCREW YOU OVER

Used this company for about a year. Multiple times they took money from our account without any notice or reasoning. The most recent Merchant Lynx took $1,395 without notice. They said it was for unreturned equipment which had already been returned. 5 weeks later we received our money back. Their fees are outrageous and stay as far away as you can. We switched to a new processor and paid the $495 cancellation fee and shipped their machine back. 3 months went by and we got contacted by a collection agency saying we owed $228 for a past due annual fee. We stopped using their services a month before out 1st year was up. Today we are still fighting with a collection agency over a petty dollar amount that is most certainly not owed. STAY AS FAR AWAY FROM THIS COMPANY AS POSSIBLE.

THIS IS THE WORST CREDIT CARD COMMPANY SALES MAN HIS NAME BILL HERZOG TO MY BESNIS MORE THEN 2 TIME AND I AGRY TO SIGN UP WHITH THEM 2% FLAT RATE NO OTHER FEE NO EARLY CANCLATION FEE AND THEY PAY ME BACK THE OLD COMPANY EARLY TERMANATION FEE . END UP PAYING OVER 2.6% AND OTHER FEE MONTHLY AROUND $50 AND TOOK ME TO COLOCT THE EARLY TERMANATION FEE OVER 5 MONTH AND EVRY TIME I CALL THE SALES MAN NOVER RETARN MY CALL JUST CLOSE MY ACCUNT WITH THEY AND GET CHARGE $495 EARLY TERMENATION FEE I DONT AGREE ON IT THEY ARE SCAM COMPANNY DO NOT SING WHIT THEM EVER

I am writing to formally lodge a complaint against Merchant Lynx Services. In 2022, my company transitioned to a new credit card service provider due to their superior customer service and lack of fees. Despite numerous communications from our new provider to Merchant Lynx Services—including an email receipt confirming acknowledgment and several phone calls—Merchant Lynx Services has persistently ignored these attempts to address the unauthorized charges they continue to withdraw from our account.

As the business owner, I have personally contacted Merchant Lynx Services multiple times regarding the $300 per month that has been illegally deducted from our account for the past two years, totaling nearly $6000. Despite my repeated requests for reimbursement, Merchant Lynx Services has refused, citing a vague “policy” as justification for their unethical actions.

Their behavior is not only unprofessional but also blatantly unlawful. I urge other businesses to steer clear of Merchant Lynx Services to avoid falling victim to their unscrupulous practices.

The sales person lied about EVERYTHING! Now I’m stuck in a lease that he said I could cancel if I returned the equipment. Nothing he said was true. It will end up costing me thousands of dollars!!!

Be very AWARE! This company has the ability to operate with immunity and no remorse. They will present you with one thing but give you another. The amount of membership fees, monthly fees, maintenance fees, paper fees on top of all the transaction fees will blow your mind. If this was all presented properly in the beginning no sane person would ever agree to such nonsense. The latest transaction was 5/13/24. $398 was siphoned out of my account. This is how ever the second time $398 with the promise of return. Both claiming to be membership fees. Even after you have canceled your agreement with them and returned their equipment and confirming such. You’ll think you’re in the clear, but they will continue to siphon money out of your account. Whether it be 6 months or a year later they will take your money regardless and have some clever reason as to why. I was informed that the previous $398 as well as the most recent $398 will be refunded back but no such thing has happened. My only advice is if you are looking for merchant services DO NOT DO NOT choose this company. If you are one of the poor souls with this company, then all I can say is good luck. The only other option is to restrict or close the account they are siphoning money out of. It only takes 2 minutes of very little research to see what this company is about. It’s evident with the thousands of complaints and the class actions that are being taken against them. Following this complaint will be some sort of beautifully written response from this company as to why they are stealing my money. It’s the same response given to the thousands of people they have already frauded. But I can promise you that all their customers are not calling each other to corroborate customer experiences. The only common denominator is this bogus company is them. Bottom line is they will wrongfully and immorally take your money from you, and you will never see it again. Next will be their clever, basically copy and pasted response. It’s companies like this that one may wish that the movie “THE BEEKEEPER was a real thing.

Be very AWARE! This company has the ability to operate with immunity and no remorse. They will present you with one thing but give you another. The amount of membership fees, monthly fees, maintenance fees, paper fees on top of all the transaction fees will blow your mind. If this was all presented properly in the beginning no sane person would ever agree to such nonsense. The latest transaction was 5/13/24. $398 was siphoned out of my account. This is how ever the second time $398 with the promise of return. Both claiming to be membership fees. Even after you have canceled your agreement with them and returned their equipment and confirming such. You’ll think you’re in the clear, but they will continue to siphon money out of your account. Whether it be 6 months or a year later they will take your money regardless and have some clever reason as to why. I was informed that the previous $398 as well as the most recent $398 will be refunded back but no such thing has happened. My only advice is if you are looking for merchant services DO NOT DO NOT choose this company. If you are one of the poor souls with this company, then all I can say is good luck. The only other option is to restrict or close the account they are siphoning money out of. It only takes 2 minutes of very little research to see what this company is about. It’s evident with the thousands of complaints and the class actions that are being taken against them. Following this complaint will be some sort of beautifully written response from this company as to why they are stealing my money. It’s the same response given to the thousands of people they have already frauded. But I can promise you that all their customers are not calling each other to corroborate customer experiences. The only common denominator is this bogus company is them. Bottom line is they will wrongfully and immorally take your money from you, and you will never see it again. Next will be their clever, basically copy and pasted response. It’s companies like this that one may wish that the movie “THE BEEKEEPER was a real thing.

My name is Mya Johnson, I have a class lawsuit against merchant lynx and first data. I went though a horrible situation with them as well. I lost my small business as a result of them. Please give me a call immediately my phone number is 248-343-2013

I will gladly join any class action suit against Merchantlynx

DO NOT sign up with these people.

they auto renew without sending you notice for additional 2 plus years increased my rate from .06 transaction to .26 transaction and if you want to cancel your so called renewed contract bec. you refused to be financially RAPED ! THEY will charge you $495 cancellation fee. DO NOT TRUST – if youre stuck check your statement every month. I was their customer since 2018 and this is how they treat their long term customers. By the way they process almost $400,000. of sales for me. I guess my business is not that important to them. I am considering a class action lawsuit for abusive rate increases, etc.

Very thief, please don’t trust this company are thief, they will steal all your money in bank. Lies, and hungry for money don’t trust them. Evils and thieve. Don’t go for this company. I give them zero I sign contact with them to pay $40. Every moth for fees, but they taking in my account $667- $700 in one month. Plus when you talking to them and ask them they tell you that is chargers your supposed to pay. And the money will take 3-4 days before it will be reported in your account. Also they if the total sell is $2100, they will deposit two dollars and one cent. They will keep your money. After you call and they realize you note something deferent next day they will deposit the rest of your money back. So for any one will read this Msg please look for something else not Merchant lynx. Avoid them as much as you can.

Filed a complaint with BBB. You need a lesson in customer services and new management that can come up with a better model. This one is not working by looking at your massive complaint record. Good luck

I HAVE A SMALL DOG GROOMING BUSINESS IN NJ, I SIGNED ON WITH THIS COMPANY FOR A FRIEND AND HE BAMBOOZELED ME, WE ARE NO LONGER FRIENDS AND I AM ALREADY OVER 4 GRAND INTO THIS S*** COMPANY.

IF YOU WOULD LIKE TO HAVE YOUR SMALL BUSINESS GO UNDER THEN THEY ARE THE WAY TO GO…

THIS IS THE WORST COMPANY I HAVE EVER DELT WITH, THEY MISLEAD YOU, AND FLAT OUT LIE TO YOU ABOUT EVERYTHING.

I WANT OUT AND IN ORDER TO DO SO IT WILL COST ME THOUSANDS.THEY ARE NOT SMALL BUSINESS FRIENDLY THEY DO NOT GIVE A CRAP ABOUT YOU OR YOUR BUSINESS,

RUN LIKE HELL DO NOT!!!!!!!!!!!!!!!!!! DO BUSINESS WITH THEM.

I warn everyone, stay away from Merchant Lynx. We tried a couple of time to terminate our relationship. They made it very difficult! We finally did last year. we had accumulated more than five years with Merchant Lynx at the time yet they showed no mercy for $495 early termination fee. It was a nightmare for us dealing with them and still it is now though we closed our account with them a year ago. They have our bank account info due to previous business relationship. They have charged us $199 twice Oct. 2021 and May 2022 after our account was closed. Their sale rep bad mouth competitors; they charge you fees nondisclosed i.e. Nyce Annual, Accel Annual. Pulse Annual.Star Annual. They change the rate any time they want to. Their customer service is awful, does not help at all. I am in contact with offices of our congressman, state representative and the State AG. We were advised to collect all relevant evidence. DO NOT provide your bank account info to them.

This company is a scam the sales rep told us that we would be charged $19.00 a month for each terminal that we have which would be $38.00. We have 2 offices and every month they take over $250.00 a month out. And then they popped us with over $1,100.00 for annual and PCI fees that the rep did not tell us about. Been calling them for months trying to close the acct with one of our offices and it’s once excuse after another. Went to our bank to put stop payments on the ACH withdrawls and then they go and change the $ amount after it has been the same for months. Spoke to Christian a supervisor this morning, he gave me a number to contact the IOS dept for our office and that number states that it’s not a working number. This company is the worst merchant services acct I have dealt with.

You have acquired Banctek according to your website now I am getting billed by both you and Banctek. Why do you think you can just start billing someone with no explanation at all??

In the 31 years I’ve been in business I’ve never ever associated myself with a business like Merchant Lynx or Logical Lease another associate with this band of crooks – their salesman misrepresented the truth about fees & the outrageous fees that logical lease is still trying to collect from me by harassment – I had to close a 30 yr old business acct just to dis associate myself with these liars – I am currently planning on seeking legal action against this band is of new age thieves – any attorney n the palm spring gardens area that wants to help me with this case can reach me at [email redacted]. I not only endured loss of business revenue with this company & it’s associates – but was & still am being tortured by their collection practices over an outrageous card machine fee.

This company has consistently been a nightmare to deal with throughout the process of closing my account. I have repeatedly called them, received the same rote response and when asked there never seems to be a supervisor available. A month after terminating the account, I’m still fighting with them and they still are deducting fees and refusing to discuss it with me. The latest was an “early termination” fee but there has never been a contract, so how can there be an early termination fee when there is no termination date? Once again, when called there is no supervisor available. The reason for termination in the first place is that they have very high hidden fees that only make sense to them. I switched to the square and am so much happier.

They are using other names to sell services. I’m trapped now, not a word in app or agreement with merchant lynx listed.

When my business was forced to close in 2020 it is clear now they would work to fleece me and not at all help me return this year.

1. I was threatened to be charged $495 if I did not return a machine

that I had already paid for. 2. A non-compliance fee of $420 was to be added for 2020.

3. The initial idle fee (non use) had increased over 0 for my seasonal business originally offsetting their lousy higher rates.

5.Charged $495 for a 1 month early cancelation on a 3 year contract.

…thanks Merchant Lynch!

6. Their services were last used in 2019 and finally canceled in August

of 2020 with many fees, on May 6/th 2021 however, they just decided

to charge me $199 for nothing! no explanation other than it is for year 2020 but did not answer or mention when directly asked multiple times and multiple ways if their were any more charges from them back in 2020 after the cancelation was complete.

Sooner or later this will catch up with these turkeys, and when they

go down, I just want to be there to help them like they helped me! ! !

… Rhett Radford ?

Terrible, terrible company. Deceptive sales practices, coerced a person at our company to sign someone else’s name electronically on the agreement, and astronomical fees. When you want to get help from customer service to terminate the relationship, they ignore you completely. The only thing that got their attention was telling them our next step was going to be to file a complaint with the Florida Office of Financial Regulation and have our attorney get involved. I would not wish this company on our worst competitor. STAY AWAY FROM MERCHANT LYNX.

Merchant Lynx should FIRE STEVE KHYM for being a POS, a LIAR, being unethical, having no morals. Not returning any calls or emails is his MO. Trapping the small business with his lies like saying Merchant Lynx is a NO FEE PROGRAM and then finding FDGL FIRST DATA on your bank statement and calling them to find out you have a 24 month lease (that you did not know you signed up for) and no one can get out of because First data only cares about the mighty dollar not the customers. Merchant Lynx is a nightmare please do not do business with them and do not do business with First Data and when a representative of Merchant Lynx shows up at you door put up your close sign and turn your back on them.

I processed my first transaction in April 2021. It was a large amount $7360.00 with Amex card. They flagged the transaction but deposited the money into my bank right away. When I saw the documentation they wanted I decided not process it with them and they charged back the deposit from my bank and got their $7360 back. Fine.

However for the last 3-4 weeks I get the phone calls about reconciling the transaction. so I called back, spoke to Raymond and was told that it was still open on their end and I needed to put through a refund. Sounded weird and said no. Then I speak to Mike Zavala in Florida, and explained situation with him. He agreed with Raymond that to close out the transaction I needed to process the refund for $7360.00. I very explicitly stated that if I did that they would be taking the money a second time. No No No they both said, it is just a bookkeeping transaction.

Well I did it last Thursday 5/2 and by Monday 5/6 my account had a $7360.00 debit for the refund again. Went to my bank and they found this highly unusual, and were able to stop payment. Then 2 days later they charged my $19.00 twice and $99.00. Then upon further review they charged me $789.62 last Friday 5/3 the day after I did the “bogus” refund. When I called them again today to question this $789.62 charge, I was told that I had processed over $14,000.00 and the charge for that was $457.64 plus suddenly I get a $199 annual fee and other unidentified charges totaling $789.62.

I had a lengthy conversation with Mike Zavala that was anything but pleasant. I was threaten with “any and all charges that he can bill me and termination of contract fee” and to report me for unpaid fees and that the problem was all my fault.

The only way to stop further charges was to close my bank account. I want to report this to the Attorney General any advise or direction? I was able to stop payment of most of the charges but not the $789.62. Oh as a side note Mike said that legally they can hang on to my money for 6 months.

This is the worst company even. Cancelled there service months ago. Payed the the 495.00 termination fee then they continued to bill me 19.00 a month now a 199.00 charge for what I have not used them for over 6 months. Found i much much better company that charged 1/2 the price and no lease fee. Customer service is absolutely horrible. My next step will be is to contact my lawyer.

These are the biggest crooks I’ve ever encountered and they continue to be allowed to get away with it. I’m trying to put a stop to that! I’m gathering up everybody that has been scammed by these worthless pieces of human waste. Please reply to my comment as I’m working with other merchants to file a class action lawsuit as well as having everybody report them to the Attorney General and BBB. Let’s put these a-holes out of business!

Business account ((( HACKED))) by Merchant Lynx web payments, I just discovered this con artist last evening ….starting the dispute process with my bank….an first thing this morning they hit my account again last night…sheeesh….I have never heard of this company an already have a Montana based cc processing system. This is a NIGHTMARE!!! Beware they are thieves in the night….

Can’t get them to stop taking money from my account for service that NEVER started!!! Horrible company and can’t talk to anyone each time I call

Can’t get them to stop taking money from my account for service that NEVER started!!! Horrible company and can’t talk to anyone each time I call